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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach. The product and overall program are frequently described as effective, with consumers noting significant positive results and a smooth experience. However, some people were dissatisfied with the service and user experience, citing issues with billing transparency and difficulties with the sign-up process. A few other people also expressed concerns about product quality and experienced delays in receiving their medication.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and supportive approach. Many... See more

Service

Clients share ambiguous opinions on service. Some reviewers praise the efficiency, quick setup, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction, with some stating... See more

User experience

Users describe ambiguous interactions with user experience. Many customers report amazing and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really fortunate to have discovered this company as a resource. It's been nothing but great from the first customer contact, w/ Aaron, so decided to enroll. Then, have Tanya as my health adviser,... See more

Rated 5 out of 5 stars

From the initial application process, I knew SHAPELY was the right choice. Everything was clearly explained, including options that would be available if my insurance would not pay for the weight los... See more

Company replied

Rated 5 out of 5 stars

I’ve only just begun working with this company but so far am very impressed. Their website is super easy to navigate as well as thorough in explaining their services, pricing, plan options, etc. Compl... See more

Company replied

Rated 5 out of 5 stars

My experience with Shapely has been outstanding. My care consultant (Brittney Williams)has encouraged and guided me to a current weight loss of 30 lbs and I am on track to reach my goal weight. I woul... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Nutritionist

Written by the company

Achieve the best shape of you with personalized weight loss from experts you can trust. Join countless patients who've lost weight safely and effectively with Shapely. Here's what you get: 1. Monthly video visits with a weight loss specialist 2. Convenient app with ability to chat with your provider anytime 3. Access to both branded and compounded weight loss medications 4. Affordable medication pricing, with compounded semaglutide at just $199/month. 5. Evidence-based care led by our Harvard-trained weight loss physician Dr. Justin Zaghi


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

103 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid, better services out there

Never met with a doctor, just the PA and she was not easy to get ahold of. The website charges more than alternative websites doing the same thing. Also, I emailed requesting to cancel my account and they cancelled my appointments immediately rather than letting me finish out my month that I paid for. The cancelled my dietician appointments and I was never able to meet with the dietician despite paying for it. I emailed asking why I couldn't finish out my month and requesting in writing confirmation that my account was cancelled and they never replied. Just awful. I only got any response when I wrote this review. I did get a refund on the account fee, but then was specifically asked to change my review multiple times. I still had a poor experience, so I won’t be changing my review. I would appreciate if the company stopped reaching out to me.

May 27, 2024
Unprompted review
Shapely logo

Reply from Shapely

Hi Missy, I'm sorry to hear that you had a less than perfect experience with Shapely. We only received one email from you and promptly responded to it. In any case, we aim for 100% satisfaction with every patient, so we went ahead and provided you with a full refund of your membership.

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Rated 5 out of 5 stars

Great experience

Dr. Zaghi was great to work with and always available for questions. Shapley was exceptionally helpful with scheduling, inquiries, billing, and more. I sincerely appreciate their assistance.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptionally Wonderful


Dr Zaghi, great to work with. Throughout the process, he was available to answer any questions I had. Shapley has been exceptionally helpful with scheduling, answering inquiries, and billing, among other areas of service. I sincerely appreciate their assistance. Exceptionally Wonderful

--

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Dr Zaghi and Shapely

Dr Zaghi and his office staff are very professional and very helpful. They answered all my questions and made me feel welcome, helped with getting pa approval and started on a plan to get me healthy and happy again I'm very grateful I highly recommend Shapely and Dr Zaghi

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

A great listener, made me feel important!

I was very impressed with the time Dr Zaghi spent with me regarding medical history and my current medication‘s. And he really listened to me regarding past diet experiences. I really felt he understood me and was listening.

February 16, 2024
Unprompted review
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Rated 5 out of 5 stars

ABSOLUTE BEST

Dr Justin is hands down the absolute best there is in ANY Doctor I have seen in person or online in my entire 53 years. He is attentive and very caring. He always has a smile on his face and listens to my concerns. I was shocked to see there is a way to actually chat with him when I had any issues.

He sent me for blood work and tested for things that no other Doctor tested for. He detected thru the blood work that my thyroid was not functioning at peak levels which is a contributing factor for my weight gain. Why didn't any other Doctor think to run this simple blood test?

His staff got my prior authorization into my insurance company literally the same day. My insurance denied my Zepbound and then that same day they sent in Wegovy and got it approved. This is unheard of in the health care field for a Dr's office to get a Prior auth submitted same day and they did it twice!!

I would highly recommend them to anyone looking for assistance for weight loss meds.

I have been a patient now for almost 2 months and am still getting the absolute best care than I ever had in life. I am trying to convince him to open a practice in Clearwater Florida and become my Primary Care Physician. I can not say more good things about Dr Justin and his staff.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Dr. Zaghi Rocks

Dr. Zaghi and shapely are the best! He listens, he’s understanding, and extremely responsive. I have a complex medical history and he made sure to understand all of my past hurdles before coming up with a personalized plan and program for me. Highly recommended!

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team!

From my initial encounter with the website and Instagram to the zoom meetings, everything has been wonderful. I first was pleased with the quick response on Instagram to a question I had when I saw a reel. This promoted me to go to the website which I found easy to navigate. I signed up for the program and booked my initial call right away! Dr. Zaghi was very patient, thorough and kind throughout the entire appointment. I enjoyed his ability to listen and navigate what would be best for me as an individual. Megan the dietitian is a wonderful complement to Dr. Zaghi and full of great knowledge and information. She’s ready and willing to help with my health and dietary goals. I am very pleased with my choice and journey so far and feel very supported. Looking forward to the months to come with this 5 star team.

January 21, 2024
Rated 5 out of 5 stars

I’ve just started working with the…

I’ve just started working with the staff and Dr. Zighi regarding the program Shapely. They take my medical insurance. If I have any questions I just send a chat and here back from them in a timely manner

January 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommend!!!!

I am so impressed with Shapely and forever grateful!! After trying multiple different routes to lose weight including meal programs and other weight loss clinics, for the first time I feel heard and know I’m getting the personalized treatment I’ve been looking for all these years. Dr. Zaghi is incredible, super empathetic, makes me feel empowered and listens to all of my concerns and fears. The Dietitian is also very nice and not judgmental at all and has made me realistic goals that are actually working! I’m almost at my target weight and this is the first time I haven’t relapsed compared to all the other times and I’m so grateful to have found Dr. Z and Shapely!!! Wouldn’t recommend anyone else but them!

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been really impressed by Shapely…

I’ve been really impressed by Shapely so far- They have access to cheap yet reliable compounded semaglutide which saved me a ton of money without compromising my results. Love the smart scale and frequent check ins. I’m so pleased with the personalized care I’ve received. Would definitely recommend!

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

I was referred to get shapely by friends !

I was referred to GetShapely.com by my friend . She also had fabulous results . From my first phone call, I received so much support, and information. I was really scared because of all the options out there , so glad I saw my friends great results and decided to use Dr Zaghi. I'm very proud of my results so far !

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t speak highly enough about…

Can’t speak highly enough about Shapely! I’m all about health and fitness, but I needed a little extra help to really meet my goal. Shapely catered to my needs and was very personalized. Very different from the one-size-fits-all weightloss companies that I had heard of before. Loved my experience!

January 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing Experience with Shapely

I was super pleased with my experience with Shapely. Dr. Zaghi and his team gave me so much personal attention that I felt like I could really achieve my weightloss goals. Loved the app and how easy it was to get in touch with them when I needed to. Would recommend for sure!

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience!

OMG Dr. Z was great and so was Megan the dietitian. They give you a scale that goes straight to the app very easy to use. I went on the medication and without any effort started losing pounds…. It’s a miracle. I have always suffered to lose each pound. This is effortless. You have to try it and you will be amazed at how easy it is to lose weight. Dr. Z was so smart, all you have to do is share your concerns with him and he has solutions. I’m very grateful.

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best bed-side manners and genuine care

Shapely came highly recommended by a friend and I am so glad I reached out to them. I am using their services for my teen who is overweight. With high cholesterol and potential type 2 diabetes, it was crucial for him to lose weight. I was so impressed at the genuine care and attention given to us by Dr Zagui. My son was immediately comfortable with him. He has the most wonderful bed-side manners and explained everything with so much kindness and compassion. It is not easy to deal with teens, let alone in these difficult circumstances. As a mother, you can imagine how much this meant to me. I am grateful to Shapely and Dr Zagui for their genuine care and expert medical attention.

January 2, 2024
Unprompted review
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