Training for Intervention Procedures (TIPS) Reviews 354

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their engaging, knowledgeable, and helpful approach, making learning enjoyable and effective. Many people found the user experience to be excellent, highlighting the ease of renewing certifications and the convenience of self-paced learning. The product itself, including the course material and videos, is frequently described as informative, well-organized, and easy to understand, providing valuable real-world examples. However, some customers also noted issues with the website and service. A few people experienced difficulties with logging in, navigating the platform, or accessing purchased courses. There were also occasional reports of confusingly worded questions in assessments and interactive prompts not functioning correctly.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising the course for being easy to understand,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praised trainers like Larry and... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers found the online courses great,... See more

Service

Users describe ambiguous interactions with service. Many customers found the service helpful and efficient,... See more

Product

Customers had positive experiences with the product. Many found the material informative, useful, and... See more

Based on these reviews

Rated 4 out of 5 stars

The best part was the closed captions. Last time I was annoyed by the questions about the order of evaluation tasks. That seemed not to be an issue this time. Yes there tricky questions like when the... See more

Company replied

Rated 4 out of 5 stars

I always have a great time in the trainings. They are always helpful in being able to learn the material and the delivery method. I very much enjoy the second day when we do teach backs. Being able to... See more

Company replied

Rated 4 out of 5 stars

Training overall is helpful and provides good knowledge of real life scenarios. It may be time to update the videos as these appear to be from a number of years prior. Additional some of the content w... See more

Company replied

Rated 5 out of 5 stars

The TIPS program is two full 8-hour days of online training. I can't think of any way our trainer, Larry Moore, could have made the two days go by any faster. He was engaging and included everyone in... See more


Company details

  1. Adult Education School

Written by the company

TIPS is the global leader in education and training for the responsible service, sale, and consumption of alcohol. Proven effective by third-party studies, TIPS is a skills-based training program designed to prevent intoxication, underage drinking, and drunk driving.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Be prepared to be engaged!!!

The facilitator was friendly and personable. I greatly enjoyed his ability to engage the trainees. I have facilitated many workshops both in my career in higher education and as a training specialist. But I greatly enjoyed the train-the-trainer aspect of the workshop, which I have never seen done correctly until now. Great job to Larry.

January 27, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you enjoyed the facilitator's engaging style and found the train-the-trainer aspect beneficial. We appreciate you sharing your positive experience and feedback. Thanks for your time!

Rated 5 out of 5 stars

Easy To navigate

This class was amazing and extremely easy to navigate!!!

January 25, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you found the class amazing and easy to navigate! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Only thing

Only thing , it’s getting too expensive for the same thing for a licence. It should at least be every 5 years

January 20, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We appreciate your feedback. We acknowledge your concern about the licensing cost and the renewal period. We will consider your comments as we evaluate our offerings.

Rated 5 out of 5 stars

Was great this training now is in…

Was great this training now is in Spanish I really enjoy it.

January 19, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you enjoyed the training in Spanish! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

It was easy to understand

It was easy to understand. Thank you.

January 25, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that it was easy to understand. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Thorough and relevant material

Information was thorough and relevant to the food and beverage industry. Real life situations created an experience that was relatable.

January 18, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you found the information thorough and relevant. It's great to know the real-life situations were relatable for you. Thank you for your feedback!

Rated 5 out of 5 stars

Easy to use

Easy to use. Affordable and informative.

January 19, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that our service is easy to use, affordable, and informative for you. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent course

Excellent course, very well put together..I really enjoyed the learning and would recommend everyone to take this and get this certification.

January 22, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you found the course excellent and well-structured. We appreciate your recommendation and are glad you enjoyed the learning experience and certification process.

Rated 5 out of 5 stars

My experience was made great by the…

My experience was made great by the suggestions on how to deal with irate customers. They are the hardest to deal with. Whether you have to deny sales because they're too drunk already or you have to deny sale because if an expired ID. The suggestions given really helped. I had a customer with an expired ID and the abusive language and actions they use can feel really threatening. Calm and key phrases really help. I learned the store should take the blame and apologize and explain it's the law. It seems to show accountability on the stores part, and it throws the customer off a bit because they didn't expect that response, they expected something a little more defensive. By not giving them that response they calm down a bit to be able to be reasoned with

January 20, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that the suggestions for handling challenging customer interactions were helpful for you. It's good to know that the techniques for de-escalation and taking responsibility made a positive difference in your experience. Thank you for sharing your feedback!

Rated 3 out of 5 stars

Not very easy for those with anxiety of…

Not very easy for those with anxiety of test taking. Some things were a bit confusing.

January 16, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We appreciate your feedback and apologize it wasn't easy to use, especially with test anxiety. We'll review the confusing parts you mentioned.

Rated 5 out of 5 stars

Learning the different ways to tell if…

Learning the different ways to tell if a person has had too much to drink and how much a person drink to body size

January 13, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We appreciate you taking the time to share your thoughts. We're glad you found value in learning about the effects of alcohol consumption on individuals.

Rated 4 out of 5 stars

Easy & quick

quick and easy

January 13, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

Hi Lea,

We value you as a customer and look forward to helping you with your training needs in the future.

Rated 5 out of 5 stars

Great Training

The entire training was great very thorough and informative.

January 13, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you found our training thorough and informative. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

LOVED IT!

I really like how it reads everything for you. It makes it easier to take notes. It was a great course.

January 20, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that the read-aloud feature helped you with note-taking! We're glad you enjoyed the course and appreciate you sharing your positive experience with us.

Rated 4 out of 5 stars

Dir if ops

Everything was fine

January 12, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

Hi Dawn,

We value you as a customer and look forward to helping you with your training needs in the future.

Rated 5 out of 5 stars

Great Course!

Great product and taught me a lot. I think my favorite part of the training are the videos. They felt natural and not awkward at all.

January 19, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you enjoyed the product and found the videos helpful and natural. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

It was nice to have the recaps and…

It was nice to have the recaps and quizzes at the each of each module

January 18, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you found the module recaps and quizzes helpful for your learning experience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Susie

It was very informative! I did learn quite a bit!

January 18, 2026
Training for Intervention Procedures (TIPS) logo

Reply from Training for Intervention Procedures (TIPS)

We're happy to hear that you found it informative and learned quite a bit. Thank you for your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look