The product I received was completely different to the one advertised. It’s a puppy that barks constantly which made my grandson to cry ( this was a present for him) I’m totally disappointed & want m... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
On receipt items don’t appear as advertised, no batteries included, advert advise the item is ready for use, different on/ off switch from advert, item much smaller than suggested by advert. I I h... See more
Company replied
When my family saw the advertisement for Wuffy we were thrilled with it!! So cute. My 89 year old mother wants one and I also ordered one for my 4 year old granddaughter. When the product a... See more
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I didn't like that it took so long with no correspondence, I had to keep Emailing them, to me it is false advertising , you can get wee dogs with batteries anywhere,. This was meant to be realistic,... See more
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Company details
Written by the company
Wuffy is an AI-powered robot puppy designed to recreate the experience of having a real dog in a clean and convenient way. Using advanced artificial intelligence, it delivers lifelike movements and interactive responses without the need for feeding, cleaning, or daily care. Designed for comfort and enjoyment, Wuffy brings companionship and playfulness into everyday life. Each Wuffy is carefully handcrafted from high-quality artificial leather with hand-sculpted details, giving it a realistic appearance and feel. It can sit, walk, run, and respond to touch, reacting with excitement when petted or taken for a walk. Its intelligent behavior creates an engaging and natural interaction that closely resembles a real puppy. Wuffy is suitable for families with children, individuals looking for a low-maintenance pet alternative, or dog lovers who may not be able to own a real pet due to allergies or lifestyle limitations. It is also a thoughtful and unique gift for birthdays, holidays, or special occasions. Lightweight, durable, and easy to use, Wuffy offers a practical and modern way to enjoy the emotional benefits of a pet. It provides comfort, entertainment, and connection in a simple and accessible form without the responsibilities of traditional pet ownership.
Contact info
Lithuania
- support@getwuffy.com
- getwuffy.com
2.7
Poor
1K reviews
Replied to 51% of negative reviews
Typically replies within 1 week
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Your customer service department was…
Your customer service department was very helpful in getting a return done for me. Your items were not what I expected.
April 18, 2026
Unprompted review
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Customer service is prompt in replying.
April 18, 2026
Unprompted review
Didn't receive the original wuffy…
Didn't receive the original wuffy again. I've ordered more than 6 times and was promised by support that he promised a guarantee of receiving the original wuffy. It is a carnival toy. No AI ,NO WARRANTY NO MANUAL . THE ORDER IS NOT AS YOU ADVERTISE AT ALL. IM VERY DISAPPOINTED
April 17, 2026
Unprompted review
Reply from Wuffy
Hi Teresa,
Thank you for your feedback.
We regularly review customer input to better understand how expectations align with the product experience. This helps us ensure product information is presented as clearly and accurately as possible to support informed purchase decisions.
Your concerns regarding product quality are important to us. To address them, we have assigned an agent to review your case. Our team is eager to work with you to resolve this and support your situation.
Kind regards,
Brooke from Wuffy
Very informative.
April 18, 2026
Unprompted review
Returning items I am not pleased with product
Received my items and was not very happy with the quality and size
I called customer service and they were very helpful with the return process
April 17, 2026
Unprompted review
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Too many demands
April 17, 2026
Unprompted review
Reply from Wuffy
Hi Claire,
Thank you for taking the time to share your feedback with us.
We understand your note regarding too many demands during your experience. As we could not locate your order from the information provided, we have reached out for additional details to review your case properly.
Please rest assured that we will gladly look into your situation further and support you accordingly.
Best wishes,
Jenna from FizzClean
Creativity
The Dog looks good , I am sure my Grandchildren will love it
April 17, 2026
Unprompted review
Haven't received yet
April 16, 2026
Unprompted review
This Wuffy robotic dog does not look like the advertisement …
This Wuffy robotic dog does not look like the advertisement. The advertised Wuffy looked very real. The box has no name on it and no packing slip. This is extremely disappointing.
April 16, 2026
Unprompted review
Reply from Wuffy
Hi Jeanne,
Thank you for bringing this to our attention.
Our team aims to provide transparent and accurate product information so customers know what to expect when purchasing the Wuffy robotic dog.
Since we were unable to locate your order with the details provided, we have requested further information from you.
We will review your case thoroughly and assist you with an appropriate resolution once we hear back.
Kind regards,
Brooke from Wuffy
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My customer service experience was…
My customer service experience was excellent, but I’m not happy at all with the product.
April 16, 2026
Unprompted review
The thing did nothing that it was…
The thing did nothing that it was supposed to do just walks around permanently yapping I have tried to return it and get a refund but they are not being very helpful it will probably cost me more to return it than I paid for it as they want me to have tracking on it which costs even more.
April 16, 2026
Unprompted review
Reply from Wuffy
Hello Carol,
Thank you for bringing this to our attention.
We understand how disappointing it can feel when a product doesn’t meet expectations. Return conditions, including shipping and tracking requirements, are outlined in our policy and applied to all cases.
An agent has been assigned to your case to investigate further and your feedback is important and will be reviewed closely.
We look forward to assisting you toward a resolution and remain available via our support channels.
Kind regards,
Brooke from Wuffy
I appreciate the return was made easy…
I appreciate the return was made easy and the correspondence was quick.
April 15, 2026
Unprompted review
Took care of the problem
April 16, 2026
Unprompted review
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Totally a scam
Totally a scam. Product miss represented. Is nowhere even close. AI. That’s a joke, right. As for a refund, good luck. They conveniently won’t be able to find your information. I have one email and phone number but they can’t find my information. Apparently they only hold your account information by your email. They sure could send me my dogs to my address though. Sent them pictures of shipping label even. What a disappointment that people have to be so shady and take advantage of people that maybe just wanted to get their grandkids a cool gift, not that stupid thing I got. So sad.
February 17, 2026
Unprompted review
Reply from Wuffy
Hello Cheri,
Thank you for bringing this to our attention.
We recognize your concern regarding product representation and the difficulty you experienced when reaching out to support. Your feedback is important and will be reviewed carefully.
An agent has been assigned to your case to investigate further and assist you directly. We are always reachable via our support channels and aim to respond to every inquiry as quickly as possible.
We look forward to assisting you toward a resolution.
Kind regards,
Brooke from Wuffy
such helpful people to deal with
April 2, 2026
Unprompted review
The commercial is AI: Not what you get!
The ad on tv showed a puppy that didn’t look anything like the puppies I received. These puppies are very small, very hard, and not suitable for a one & a four year old. Their movements are extremely sharp & stiff. I would be afraid the children could get their fingers caught in the mechanism! I feel your marketing of this product is deceptive. I am requesting a full Refund as well as the cost to return this product to you. Please let me know where to address the Wuffypaws in the box I’ll be returning to you.
My Order # C0B 8C1 6C6 9# lS
I am Donna Tisl
April 15, 2026
Unprompted review
Reply from Wuffy
Hello there,
Thank you for taking the time to share your feedback regarding Wuffy.
We understand your concern about the product not matching the advertisement. Safety is very important, especially when the product is intended for young children, and your experience has been noted carefully.
To ensure your feedback is reviewed thoroughly, an agent has been assigned to your case following your recent contact with our support team. They will also assist you with the process and next steps.
We look forward to assisting you further.
Best regards,
Brooke from Wuffy
Disappointed
The little dogs were nothing like what the ad presented them as. They were not realistic looking at all, and they didn't respond to touch or talking unless the button was pushed on...then they barked without stopping.
April 3, 2026
Unprompted review
Reply from Wuffy
Hello Christine,
We appreciate you taking the time to share your feedback.
We take comments on product performance seriously, and an agent has already been assigned to review your case in detail.
We are here to assist you and ensure your case is properly addressed.
Kind regards,
Brooke from Wuffy
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I was sad when getwuffy came to me
The dog was more AI generated when you received the dog it was very poorly done it was very childlike very fake looking. Couldn't even get a five and four year old to play with it... definitely not worth the money... very below in my standards not a happy customer.
March 31, 2026
Unprompted review
Reply from Wuffy
Hi Harlee,
We are sorry to hear that the product did not meet your expectations. We regularly review customer input to understand better how expectations align with the product experience and how features are communicated.
Your concerns regarding product quality and appearance are important to us. To address them, we have assigned an agent to review your case.
Our team looks forward to resolving this for you.
Kind regards,
Brooke from Wuffy
Delighful Product & Great Customer Service
We received our puppies and are delighted with their performance.
We had also created an additional order and customer service was excellent regarding the return and refund.
April 13, 2026
Unprompted review
I am not getting any action on my…
I am not getting any action on my request for refund and return!
April 13, 2026
Unprompted review
Reply from Wuffy
Hello Bev,
Thank you for sharing your experience. Our goal is to ensure clear and timely support, and we would like to assist you further.
At this time, we are unable to locate your order, so we have requested additional details via email.
Please rest assured, your case will be reviewed as soon as we receive the information.
Kind regards,
Brooke from Wuffy
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