G FUEL Reviews 4,401

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product's quality, noting that the flavors are enjoyable and provide sustained energy without a crash. Many appreciate the variety of flavors available and the option to try smaller stick packs before committing to a full tub. However, some people were dissatisfied with the customer service, describing it as unresponsive and unhelpful, with some reporting issues with order tracking and resolution. Additionally, a recurring concern among consumers is the slow and inconsistent shipping times, with some orders taking weeks to arrive or experiencing significant delays without communication from the company.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting the variety of flavors, good... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process easy and had no errors... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers express frustration with... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the quality and amount of... See more

Customer service

People report negative experiences with customer service, often describing it as non-existent or unhelpful.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently tried about 8 different flavors in the past month or two and am happy with the transition from energy drinks. I’m 35 and have drank energy drinks, mostly Monster since my teens. I don’... See more

Rated 4 out of 5 stars

I've always enjoyed the products. My roommate always got heartburn though, so we're hoping the reformulated stuff doesn't and are giving that a try. I avoid using the app though bc it's slow and buggy... See more

Rated 4 out of 5 stars

I enjoy the flavours a lot but due to the caffeine amount I only usually have one time a week tops. But apart from this issue I'm a big fan and will continue to buy their products. I hope they will ma... See more

Rated 4 out of 5 stars

my order came damaged but it was solved quickly and i got resent my order. the shipping is very expensive to canada but i ended up getting it during a bogo deal, i got “kamehameha” and “pewdiepie’s yu... See more


Company details

Written by the company

G FUEL is sugar-free, gluten-free, and packed with tons of antioxidants and b-vitamins


Contact info

3.4

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 3% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I was Sent a tub of Sage Mode Peach…

I was Sent a tub of Sage Mode Peach that came with a Spider included inside my Tub. When Reaching out to customer Support they were very unhelpful and kept telling me to wait. and id wait and come back and theyd tell me to wait again, There drinks taste good but Beware what bugs may have gotten into the Powder like mine, also hope your delivery goes good because God Help your Soul if you have to talk to customer support. Worst Team Ever.

March 5, 2024
Unprompted review
G FUEL logo

Reply from G FUEL

Hello,
We first want to express that we take this issue very seriously. All our products go through stringent testing and quality control procedures not only within our own warehouse but also within the facilities of the manufacturing partners we work with directly. Our manufacturer operates under strict GMP compliance to 21 CFR Part 111 in an insulated and highly controlled facility. While this makes it highly unlikely an object as big as the spider mentioned above can be present in the final product, we are investigating this matter thoroughly. We have responded to each of your inquiries directly with the goal of compensating you for the poor experience with the product and finding out what happened here. Please respond to our latest email directly at info@gfuel.com which we sent yesterday 03/05/2024 at 4:18 PM EST.
Thanks!

Rated 3 out of 5 stars

Update review

I glad that gfuel get me refund now. But still won't buy gfuel again due fact make it difficult for me which give them the documents didn't respond quickly as I hope. I can't trust third-party delivery companies. Ask gfuel customer support on my PayPal account get replacement order still no response.

February 7, 2024
Unprompted review
G FUEL logo

Reply from G FUEL

We are happy we were able to help you come to a resolution for your previous issue! Please let us know if there's anything else we can do to help by contacting us again at info@gfuel.com!

Rated 1 out of 5 stars

I liked GFUEL

I liked GFUEL, than i just found out that they sponsor a toxic criminal that insults 12-year old on her 33m subscriber channel. yep. thrown away everything left, never going to buy anything of gfuel ever again.

February 5, 2024
Unprompted review
G FUEL logo

Reply from G FUEL

Hello! We are aware of this situation and take it very seriously. We are no longer affiliated with this creator and have not been since this situation began. If you have any additional questions, please reach out to us at info@gfuel.com! Thank you!

Rated 4 out of 5 stars

Order never arrived since December 2022…UPDATE

Order never arrived since December 2022 it has been over a year now and gfuel support doesn't take responsibility and neither provided shipment tracking for the order.
Got scammed and they won't respond to support tickets anymore.

UPDATE: Support contacted me and resolved the issue

January 23, 2024
Unprompted review
G FUEL logo

Reply from G FUEL

Thank you for helping us come to a resolution for this issue! We were happy to help, and we hope you continue to enjoy your orders from our company!

Rated 4 out of 5 stars

Stupid delivery service, great product.

Stupid Canada delivery service. Like really.. I get it, it's complicated outside the us and they got a lot of orders recently.. but it's been a week since I did my order and it didn't even left the warehouse.. It's truly sad, since I bought gfuel locally and know how good these guys are. But they really need to step up their delivery transparency and their speed when it comes to pack stuff up. I'm not asking amazon prime delivery speed, just a better service for delivery.

Great product, bad delivery.

December 29, 2023
Unprompted review
G FUEL logo

Reply from G FUEL

Hello! Our fulfillment times are between 5-7 business days depending on how busy the warehouse is. We apologize for the shipment process if that is taking longer than expected, but most orders to Canada will be delivered within 2 weeks after fulfillment by our warehouse. If you had any additional issues with this order, please reach out to us at info@gfuel.com and we will be happy to help!

Rated 3 out of 5 stars

I got sent a check to wrap my car by…

I got sent a check to wrap my car by Ryan Smith 8053671320
Is this legit , wants me to take my portion and send the rest to the installer I'm sure it's a scam wanted to put light on the situation in a company review

December 29, 2023
Unprompted review
G FUEL logo

Reply from G FUEL

Hello,

This would be a scam! We are aware of these scams going out that are using our name. I would disregard any message you receive about these car wraps, and you can file a complaint to the FTC at ftc.gov/complaint, and select Scams and Rip-offs, then Counterfeit Checks.

Thank you!

Rated 4 out of 5 stars

Good taste, but poor quality on bottles

happy with the general taste and all the products, however i find their bottles quite frustrating. Bought two bottles in addition to 2 tubs, one bottle had a defect that made it unusable, and other one leaks. Contacted costumer support months ago, and they still dont have an additional cup to send me to replace the defected one.

October 12, 2023
Unprompted review
Rated 1 out of 5 stars

Removing sssniperwolf is your biggest…

Removing sssniperwolf is your biggest mistake means you support jacksfilms and he causes mental health as he is harrasing sssniperwolf all the time

October 18, 2023
Unprompted review
G FUEL logo

Reply from G FUEL

Hello! We are aware of this situation and take it very seriously. We are no longer affiliated with this creator and have not been since this situation began. If you have any additional questions, please reach out to us at info@gfuel.com! Thank you!

Rated 1 out of 5 stars

Beware of customer support!

Gfuel sent me a total of three containers that the absorbent packs were broken inside. They refused to replace them unless I “sent footage” when I reported the issue with two of the hydration tubs. I opened the other two main gfuel tubs I bought and one of them also had a pack that was spilling into the tub. (I bought 6 hydrations & 3 energy tubs in two separate orders) they refused to “because it was out of the acceptable timeframe”!

Either Gfuel is encouraging costumers to consume more then a healthy amount per day, or is encouraging customers to buy in bulk so that when there is an issue down the line they don’t have to be responsible for the product. This sounds like something the FTC should be investigating.

September 30, 2023
Unprompted review
G FUEL logo

Reply from G FUEL

Hello! I'm sorry this happened with your order! Can you please reach out to us at info@gfuel.com so we can better assist you with this issue? Thank you!

Rated 2 out of 5 stars

Terrible service that the product cant carry

Placed an order spent about $140, Asked to swap one of the items with the by one get one free. Was told I cant because of the difference in price of $2.... thing is the by one get one free would of covered that as i had something the same price. In a demo order it worked fine at the same price. I told them to just keep order as it is. 2 weeks later im wondering why its not shipped with in the 10 days they state. I contact them to be told they put my order on hold. It took over 20 days to dispatch. I often order from china and they dispatch and ship to the UK faster then they can put a few tubs in to a box and pass it to a courier.

Keep in mind the mark up on the product is huge. its caffeine squash. The price tag is super premium when it cost so little all to make. You would expect the service to be outstanding for the price as the product barely is able to lift its self

August 22, 2023
Unprompted review
Rated 1 out of 5 stars

Their customer service is abhorrent…

Their customer service is abhorrent crap. If you buy a-lot of items on their 2 for 1 deal (say 4 tubs) saving you 70$ they will ship the item out but they also request that the shipping company not hold the item meaning if you “miss” the first delivery (or the stupid delivery driver just skips your stop and marks it as attempted) it immediately gets sent back to the shipper, they l then, when reaching out to the company they said they can’t honor the deal so i can accept a refund or nothing at all…. My choice….

May 31, 2023
Unprompted review
G FUEL logo

Reply from G FUEL

Hello! We apologize for the poor experience you had with our BOGO sale. We have since changed our policy and can offer a new BOGO code after an order is marked as return to sender. Please reach out to us at info@gfuel.com and we can provide you a BOGO code and verify your address for a future order!

Rated 5 out of 5 stars

Healthy productivity potion

I honestly have to say.
I drink gfuel only 1 or 2 times a day (which is reccomended) and everytime i drink it i feel more productive and happier. When i bought my first tub i didnt really enjoy it but it has grown on me and honestly helped me in many situations like getting work done and getting that extra focus in FPS games. I make music and when i take a drink of Gfuel my mind opens up to more ideas. I reccomend for people who has problems executing ideas and for people who wants the extra bit of focus for your games. This stuff gives you that 3 am motivation on a regular tuesday afternoon

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

If I could leave a 0 star…

If I could leave a 0 star review...ordered in April 2023. No sign of my order July 2023. Have emailed and called a dozen times with no response. My next move is to file a claim with my bank to refund my payment. Brutal.

July 15, 2023
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service

Placed my first order on the 17th April (GF6072446) for two tubs of GFuel. I hadn't received anything in the post I emailed on the 29th April, 3rd May and 19th May for any updates or details and then finally requesting a refund and I still haven't heard back.

Do not order from here, get your energy drinks elsewhere. I was only patiently waiting due to be an UK resident, I was left sorely disappointed.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Never responded to my query when I had…

Never responded to my query when I had an issue with one of their products

Update * query was responded to, and GFuel have been very kind with their time.

Thank you.

June 23, 2023
Unprompted review
G FUEL logo

Reply from G FUEL

Thank you for helping us come to a resolution for this issue! We were happy to help, and we hope you continue to enjoy your orders from our company!

Rated 4 out of 5 stars

Great experience

Ordered a few times, had no issues with GFuel.

the drink flavours(fazeberry, Pewdiepie's ) themselves were nice.

June 16, 2023
Unprompted review
Rated 4 out of 5 stars

still searching for the one

I have been searching for an energy drink that is budget-friendly, tastes good, and is appealing.
G Fuel has all three if you consider their BOGO sales.

Budget-friendly - it's cheaper if you wait for BOGO deals. 2 for the price of one... can't beat that but really... how can you sell it that cheap? The only way I will pay full price is for their collector's boxes but other than that. BOGO only when I buy.

Tastes good - I have tried a few flavors, around 6. My favorite is sage mode. the flavor FAZE 51 was really bad. Didn't taste like what the description said.

Appealing - their marketing is way too good. collaborations with games, anime, and content creators. Esports sponsor. they got it in the bag with this one.

Final verdict - I am still searching for something more... This isn't giving me what I wanted. I went a day without G Fuel and drank coffee... I felt more energized with coffee than the G Fuel... I drink 2 scoops of GF normally. The coffee was an 18 oz drink. should be comparable. with little research I did, maybe natural caffeine hits differently than other forms. I still drink G Fuel because I have quite a few jugs left but I think I am going to move on to try a different brand.

May 7, 2023
Unprompted review

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