The case I got (Polarity clear) is very nice, sleek, sturdy, and comfortable to hold. The button covers feel like they aren't even there, no mushy feeling at all. The issue I have is with the tem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a phone case from Ghostek because I needed something more heavy duty than the typical cases I buy. The look is really nice and the case feels good and solid in the hand. The shipping, howe... See more
Fantastic customer service. Catherine Smith (Equipment Specialist Client Support Division) was exceptional! Fast, friendly, and helpful. She went the extra mile to ensure that I remained a Ghostek cl... See more
I have reliably used this company from the beginning of their business. I have purchased cases and holders for many devices for me and clients, as I own an I.T. company. Although I particularly love t... See more
Company details
Written by the company
Searching for the Most Protective Phone Cases Ever Made? Our Protectors are the Ultimate Tech Accessories. We carry a wide variety of Backpacks, Waist Bags, Charging Cables, Phone Holders, Power Banks, Magnetic Car Mounts, Wall Adapters, and much more! Keep your Apple iPhone, Samsung Galaxy or Google Pixel Protected with our Military Grade Covers.
Contact info
140 58th Street STE 5G, 11220, Brooklyn, United States
- Info@Ghostek.com
- ghostek.com
3.5
Average
7K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
It got shipped by Canada Post and is…
It got shipped by Canada Post and is still not delivered
Nov 25 ordered
2 Google phones not protected,I asked you to ship UPS or FedEx
November 25, 2024
Reply from GHOSTEK
Hello,
We are sorry to hear that your order is delayed due to the ongoing Canada Post strike affecting your region.
After reviewing your inquiry, we want to clarify that when you contacted us, we informed you that we were using DHL eCommerce for international shipments only. FedEx and UPS were not options available at the time your order was placed.
We regret to inform you that we cannot control the ongoing postal strike in Canada. Our logistics department is actively working to find a solution for our customers in Canada.
We hope that the situation in Canada is resolved soon and your package is delivered as soon as possible.
Info@ghostek.com
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Reply from GHOSTEK
Hi D,
We appreciate your feedback!
Info@Ghostek.com
Still haven't received my item
November 25, 2024
Reply from GHOSTEK
Hello Brian,
A review of the tracking has provided the following update:
08/12/24 06:56 GMT
AU -
The parcel is currently with Customs (specific reason).
Parcel pending customs clearance.
We hope the shipment is released from customs soon and delivered to you quickly.
Info@ghostek.com
Description said iPhone SE online
Description said iPhone SE online, but I received a iPhone 8 plus case :(
November 25, 2024
Reply from GHOSTEK
Hello,
Thank you for your feedback!
We reviewed your inquiry and noted that you requested to return an item you ordered by mistake. According to our records, you purchased the following case:
GHOCAS785
Covert (2nd Gen) - Red, iPhone 8 Plus
Our customer support team has provided return instructions, and a full refund will be processed once we receive the order in our warehouse.
Info@ghostek.com
Still waiting for it to show up
November 25, 2024
Reply from GHOSTEK
Hi Jacob,
We apologize for the delay.
After reviewing the tracking information and consulting with the shipping carrier, we learned that DHL has handed your package over to Canada Post for final delivery. We understand that a postal strike is currently affecting your area, which is unfortunately beyond our control.
We have reached out to the shipping carrier to request expedited delivery. We hope the situation in Canada is resolved soon and that your order arrives without any further delays.
Info@ghostek.com
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Begging for a review gets zero stars if…
Begging for a review gets zero stars if possible
November 25, 2024
Reply from GHOSTEK
Hi Mark,
Thank you for your feedback!
We certainly don’t want to overwhelm our customers with emails that aren’t useful.
Our request for you to review your order helps us track customer experiences and document any requests or concerns. This way, we can provide the best service and products to our customers. We have reached out to our marketing team to review the feedback request emails.
If you need any assistance, please feel free to contact our customer support team at Info@ghostek.com.
Info@ghostek.com
Case fits my pixel 9 pro well
Case fits my pixel 9 pro well. Nice textured sides, and the clear back allows my device color to show through. I like the raised lip around the camera as well, I worried about chipping the edge before the case arrived.
November 25, 2024
Reply from GHOSTEK
Hi Colleen,
We appreciate your valuable feedback!
Info@Ghostek.com
Great case for my IPhone 16plus
Great case for my IPhone 16plus, well made and small size case. Fast shipping.
November 25, 2024
Reply from GHOSTEK
Hi Joseph,
Thank you for your feedback!
Info@Ghostek.com
Covert case galaxy flip 6
I ordered one of the covert cases for the galaxy z flip 6. I love it! All my friends love it! It fits perfectly. It does take just a little effort to get it nice and snug but it's a 2 part case, so I expected that. I love the kickstand! The packaging was so sleek. Made me feel like they care about their products. I recieved a scratcher with a random prize offer. I accidentally damaged it and they still sent me the promotional prize! This is my first time ever purchasing from them and it's safe to say I will be a repeat customer!! Thanks ghostek!!!
December 6, 2024
Unprompted review
Reply from GHOSTEK
Hi Cassie,
Thank you for taking a moment to give us your valuable feedback!
Info@Ghostek.com
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Very nice case
Very nice case. Just as good as other cases I’ve had for a fraction of the price. Shipping was fast too. I’ll be back when it’s time for a new case.
November 22, 2024
Reply from GHOSTEK
Hi R,
We appreciate your feedback!
Info@Ghostek.com
Reply from GHOSTEK
Hi Jose,
We appreciate your feedback!
Info@Ghostek.com
This is the third holster I have…
This is the third holster I have ordered from you in the last year. After just a few months, the spring flap breaks off, rendering the holster useless. You need to make them of better materials. If this one breaks off, I will buy another brand
November 15, 2024
Reply from GHOSTEK
Hi George,
Thank you for your feedback!
We have forwarded your review to our design and management team for consideration.
Info@Ghostek.com
The case is deceiving
The case looks cool, But literally the first day of having it on my phone and happened to drop it while using the bathroom, the screen completely shattered. It was like a 2 foot drop. I've had a really cheap wallet phone case combo for over 2 years and not once did it allow my screen to break because the lip on the screen face would protect it if it fell flat on the screen. Just my two cents, cool concept but it definitely does not protect my phone like I thought it would.
November 21, 2024
Reply from GHOSTEK
Hi Robert
Thank you for contacting us. We're sorry to hear that your order did not meet your expectations.
Please reach out to our customer support team at Info@ghostek.com. We look forward to resolving this quickly.
Info@ghostek.com
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Excellent work
November 20, 2024
Reply from GHOSTEK
Hi Joseph,
We appreciate your feedback!
Info@Ghostek.com
Item shipped and stuck due to postal…
Item shipped and stuck due to postal strike. While this is not your fault per se, we all knew it was coming and alternate shipping should have been used.
November 18, 2024
Reply from GHOSTEK
Hi Paul,
Please reach out to our customer service team at Info@Ghostek.com
i am very pleased and impressed with…
i am very pleased and impressed with the nautical slim case bought for my s23 ultra.also happy with the swift delivery from ghostek.well done.thankyou.
November 19, 2024
Reply from GHOSTEK
Hi,
Thank you for your feedback!
Info@Ghostek.com
Very happy with our purchase!
I was looking for a case that was more protective of the screen protector for my wife's phone. This case fit her Samsung S22 perfectly, and completely met my requirements. Excellent case!
November 18, 2024
Reply from GHOSTEK
Hi Tonto,
We value your feedback!
Info@Ghostek.com
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Great case!
Smooth buying experience! As well as a really solid and dependable case for my iPhone 16 pro max!
November 11, 2024
Reply from GHOSTEK
Hi Marky,
Thank you for your feedback!
Info@Ghostek.com
Never received
November 18, 2024
Reply from GHOSTEK
Hello,
We have reviewed your order and confirmed that it was delivered to the address you provided at checkout.
Additionally, we noted that you informed us of entering incorrect shipping and phone information. Our support team previously communicated that we could not cancel or modify your order, as it had already entered the shipping process.
A customer support team member has just emailed you to offer a one-time courtesy replacement sent to the correct address.
Info@ghostek.com
Love these cases but the one I ordered…
Love these cases but the one I ordered said it was screen protector friendly and it isn't!
November 18, 2024
Reply from GHOSTEK
Hi Randi,
We're sorry to hear that your order did not meet your expectations.
Please reach out to our customer support team at Info@ghostek.com.
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