Lack of communication. As an Auditor, when my clients ask questions, I give them the full breakdown of what is needed, by when and in what format. In this case I got a little info after each call, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the team is very good for response only on the Phone number, but for the email and support they are not responsive ,and also they will need to write thier services clearly not in general because whe... See more
Able to speak with someone on the phone regards process etc which was brilliant and a link was sent fairly quickly to input information.Its taken about a week for the process to be nearly completed j... See more
Im very pleased I chose Ghost Mail as my Uk postal address as an expat in Spain. I am kept informed of any post and any queries are always answered. My post has been forwarded to me with no problem.... See more
Company details
Written by the company
Ghost Mail is a leading provider of Registered Office and Mail Forwarding Services with over 50,000 clients served to date. Most of our clients use our services to preserve their privacy, so sadly the tiny minority of clients who post negative reviews on Trustpilot purchase services they do not understand, have unrealistic expectations or fail to meet our legal compliance requirements. We are not perfect (who is!) but the company is a success story with annual billing in the £millions and enviable year-on-year growth. Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide. Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas. In addition to personal mail services, we offer a full range of UK business address solutions, including: • Registered Office services. • Director’s Service Addresses. • Business Mail Addresses. • Mail scanning & email delivery. • Worldwide mail and small-parcel forwarding. Our services are affordable and transparent, with prices starting from just £19 per year. If you have any questions or would like help choosing the right service, our team is happy to help. Important information for prospective clients: We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs. We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
Contact info
61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 01544 599385
- customerservice@ghostmail.co.uk
- ghostmail.co.uk
3.3
Average
615 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keeping sending invoices for closed account!
Poor customer service and keep sending invoices, so far 3 since leaving them 4 months ago. Everytime I contact them and they confirm the account is closed and that I won't receive any invoices then they do it again next month!
I really do not recommend using them at all, I have since payed double elsewhere for a more professional service.
December 29, 2025
Unprompted review
Reply from Ghost Mail Ltd
Thank you for your review.
We cannot locate any active or closed account under the name “JR,” which means we currently have no way to verify or investigate the situation you describe.
Ghost Mail does not issue invoices unless one of two things is true:
our address is still being used on Companies House or for mail services, or
an account remains open with active services.
When a client asks us to close an account, we do so promptly once our address has been removed from all companies and services. If our address continues to appear on a company’s public record, we are legally required to keep the account open and compliant — and billing will continue until the address is removed.
If you believe you have been invoiced in error, please contact us directly at customerservice@ghostmail.co.uk
with:
Your company name(s)
Your Companies House number(s)
The email address used on your account
We will review this immediately and resolve it if there has been any mistake.
We are always happy to close accounts properly — but that can only be done once our address is no longer being used.
—
John Hewitt
Operations Director
Ghost Mail Limited
Advertisement
Fantastic
Fantastic, continuous, reliable and dedicated service. I have been with this company for over 5 years now and planning to remain with for the coming at least 5 years as well. Have a great day all. KT
December 1, 2025
Highly Recommended!
We’ve been using Ghostmail as our registered office and mail-forwarding service, and it has been excellent. The setup was quick, the communication is clear, and all forwarded mail arrives promptly. Their service is reliable and hassle-free, giving us peace of mind that our company correspondence is always handled professionally. Highly recommended.
December 5, 2025
I couldn’t believe how efficient this…
I couldn’t believe how efficient this company is, real time email questions answered,
Chloe was outstandingly helpful.
I will definitely using this company again
November 21, 2025
Unprompted review
The process was straight forward and…
The process was straight forward and well explained.
November 3, 2025
Advertisement
Ive been using Ghostmail for 4 years…
Ive been using Ghostmail for 4 years now and the service is impeccable - professional and fast - I have two companied using Ghostmail for mail - registered office. I can 110% recomend you getting in touch to get full details.
August 6, 2025
Good company for expats in Spain
Im very pleased I chose Ghost Mail as my Uk postal address as an expat in Spain. I am kept informed of any post and any queries are always answered. My post has been forwarded to me with no problem.
Thank you to Sue especially, who is my contact there.
October 27, 2025
I am extremely happy witExcellent Communication Services! the services…
I am extremely happy with the services provided by Ghost Mail Ltd under the bill of communications. The quality and reliability of their communication solutions truly exceeded my expectations. Every interaction was smooth, prompt, and professional, and their support team was always available to assist when needed. I feel confident and secure trusting Ghost Mail Ltd with my important communications, and I highly recommend their services to anyone seeking dependable and top-quality support.
October 18, 2025
They are a very efficient company and…
They are a very efficient company and keep me updated.
October 22, 2025
Advertisement
Very helpful and transparent people
October 18, 2025
I paid for the registered office…
I paid for the registered office service but no response almost 2week now, no response from the customer care. I called my number was busy.
October 3, 2025
Unprompted review
Reply from Ghost Mail Ltd
Reply from Ghost Mail Ltd
We’re genuinely unsure why you have chosen to leave this negative review.
Your order for our Registered Office Service was placed at 10:30 am on 3rd October, and your account was fully set up and activated by 10:37 am the same morning. A Welcome Email confirming your service was sent immediately.
At 10:52 am, you replied to that message asking us to contact Companies House to remove your company from the Default Address, which we promptly did — a complimentary service we provide to all new clients.
Given that your account was activated within minutes and your request actioned the same day, we’re unclear what aspect of our service you found unsatisfactory. If you believe there has been any misunderstanding, please contact our support team so we can clarify and resolve this promptly.
—
Ghost Mail Customer Service
www.GhostMail.co.uk
Delighted to have found Ghost Mail as a…
Delighted to have found Ghost Mail as a business address service and mail forwarding for my limited mail as a Sole Trader. Suits me well to have a physical address instead of a PO Box. Staff were very helpful and it was easy and quick to set up. Ordered yesterday and all good to go today (including identity submission completed). Very good value for money compared to my old service.
October 3, 2025
Unprompted review
Unethical Service – Beware!
They changed my company’s authentication code without my consent and never informed me.
I also paid GhostMail for their address service, and just one month later they changed my company’s registered address to HMRC Grimsby without my permission. They neither informed me nor offered a refund. This is completely unprofessional and dishonest. Avoid their service!
This is my response to GhostMail’s reply:
GhostMail unauthorizedly changed my Company Authentication Code, which directly caused my company to enter strike-off status, as I was unable to submit the AD01 form to update my registered office.
They also unilaterally changed my company’s registered address and refused to refund the service fee, which is completely unacceptable.
Additionally, I never received any invoice for a Director’s Service, and at the same time, I was using another provider where both registered office and director services were already included, so I was not aware that additional fees were required.
While I acknowledge that ID verification may have been overlooked due to handling multiple providers, this minor oversight does not justify GhostMail’s actions or the serious consequences caused to my company.
I am now working with legal services to restore my company’s status. Despite their explanations, I still expect a full refund, as the service I paid for was not properly delivered.
September 13, 2024
Unprompted review
Reply from Ghost Mail Ltd
Reply from Ghost Mail Ltd
Let’s set the record straight:
You purchased a Registered Office Service for your company AOLINMODEL TECHNOLOGY LTD on 28 March 2024, and the company began using our address on 29 March 2024.
At the same time, you also registered our address for use as the Director’s, Secretary’s and PSC’s Service Address. This required an additional Director’s Service, which was invoiced but never paid, despite repeated reminders.
In addition, you failed to provide the legally required ID verification, which is mandatory under UK Anti-Money Laundering Regulations. Without this, your account could not be fully activated.
Due to non-payment and failure to complete ID verification, our Credit Control team took enforcement action in May 2024. As a result, the registered address was reverted.
For clarity, your company now remains on the Companies House default address and is currently subject to a compulsory strike-off notice, which is visible on the public record.
Ghost Mail Ltd provides services to tens of thousands of compliant clients worldwide. We take regulatory obligations seriously and will always act where fees remain unpaid or legal ID requirements are ignored.
Advertisement
Smooth and pleasant experience
September 3, 2025
My personal Review
Email notifications work well. Invoices work well.
Its not cheap service but like everything in life you pay for what you get.
September 1, 2025
Yes it is a great privilege to get…
Yes it is a great privilege to get continue with ghost mail 😀 very satisfactory services at affordable cost.
August 16, 2025
Advertisement
Quick and effective service for…
Quick and effective service for business address requirements, all priced very reasonably.
August 11, 2025
Efficient & Reliable
Efficient, reliable, reasonably priced, confidential, professional service :-)
July 31, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.