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Rated 1 out of 5 stars

Emailed support regarding a faulty battery over a week ago. Never received follow up correspondence. Owned the device a little over one month and the port to charge the battery essentially fell int... See more

Rated 1 out of 5 stars

1- the ghost mv1 has a cool look. However, the finish can scratch very easily as compared to Storz and Bickel's Mighty or Crafty. 2- the fast charger was not included. no one should have to... See more

Rated 1 out of 5 stars

I GOT SCAMMED. DO NOT BUY OFF THEIR WEBSITE! I paid for discreet shipping only to have the random shipping service they chose to hold it hostage in Denver unless I pay $340 to receive it. contact JAME... See more

Rated 2 out of 5 stars

After a few weeks and a learning curve the size of Mt Everest I can say one thing....no. Sorry it's big heavy everything smoked through it either taste like lighter fluid or hay seriously. When u want... See more

Company replied

Company details

  1. Electronics Store

Information provided by various external sources

GHOST Vapes brings you a revolution in portable vaporizers. The MV1 is the first true-convection heating vape that you can take anywhere.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

401 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I reached out to you all numerous times…

I reached out to you all numerous times with no response. Please respond.
Best
Avery

December 10, 2019
Unprompted review
GHOST Vapes logo

Reply from GHOST Vapes

Hello Avery,

I am the Customer Service Manager here at GHOST Vapes. Our Customer Service Representative responded back to you ticket on 11/29/2019 at 8:01 pm. Unfortunately, when you sent the email you did not enter your email address correctly, so our response was not received. From this review, we have your accurate email address, and I will resend the email.

Sincerely,

The GHOST Vapes

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Rated 5 out of 5 stars

Great value

Great value, fast shipping even during the holidays! Fast, efficient device, best I have owned so far. Long lasting battery, woud like the option to own a spare though.

December 10, 2019
Unprompted review
Rated 4 out of 5 stars

Pretty damn good

The Ghost is a great battery powered vape. Flavor is excellent. On demand usage is excellent. I'm getting very consistent clouds with it, from multiple flower sources. I've been using a fine grind, and I'm getting great extraction and flavor.

8-10 hours to charge a battery is a fools game, especially since there are just 2 18650 in the battery pack. $60 is too much for charger. Would much rather see a battery pack 2.0 with USB C fast charging, instead of a micro-usb port, that would give it 5 star rating. However, it's good enough for solo use for me. If I could just open a trap door on the bottom and replace the batteries with 2 18650s, I'd give it 6 stars.

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

Gold standard in customer service

Ghost vapes have been a pleasure to deal with as an international customer. Their customer service is as good as it gets and their delivery partners got the package from the USA to me in Australia in less than a week from placing my order.

These guys are the gold standard in customer service

December 10, 2019
Unprompted review
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Rated 5 out of 5 stars

The Best of the Best

Really great support in every way . They go out of the way & make sure customers are happy. I couldn’t ask for any more. Ty

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

Quick charger

I got what I thought was the best deal ever when I got an email saying I can get the stealth with a crucible dispenser for 125.00 I said hell yes I ordered it and it was delivered in 2 days happy as hell As I was enjoying my new stealth I received another email from ghost with the same deal + a quick charger I said now that’s a better deal and I was feeling quite bummed. Got in contact with ghost (Bruce) told them about my problem and they said without a blink no problem we’ll send you a quick charger right away way to go ghost (Bruce). Thanks for great service and help. Much less bummed and the true best deal of the year. Ghost rocks

December 9, 2019
Unprompted review
Rated 5 out of 5 stars

Wife and i really enjoy the mk1

Wife and i really enjoy the mk1 and the crucible holder is a must. Bit of a learning curve coming from our low/midrange vape, but definitely worth the time and effort to figure it out. A lot smoother hits and great flavor from the flower.

December 9, 2019
Unprompted review
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Rated 5 out of 5 stars

Ghost Vapes customer service is excelletn

Ghost Vapes customer service is stellar. I had an MV1 just die on me, some sort of electrical failure. It was nearly a year old, but they sent me a brand new one to replace it. They were courteous and knowledgeable, too.

December 9, 2019
Unprompted review
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