Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more
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Review summary
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Reviews shaping this summary
I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more
Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more
Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.
Company details
Written by the company
GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.
Contact info
Unit 3a & 3b Genesis Centre, WA3 7BH, Warrington, United Kingdom
- 01925 555508
- admin@gidltd.com
- gidltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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I had a great conversation with Karen…
I had a great conversation with Karen and this my my decision a lot easier, she was very helpful, friendly and understanding I also trusted in her professional opinion as she was very clear and relatable, overall very happy.
July 22, 2026
Unfortunately there's no option for…
Unfortunately there's no option for zero stars. Until Karen Patterson at GIB became involved with my full refund I was getting nowhere. GIB ltd are very helpful when taking your money, Karen was the only staff member to show any professionalism or assistance during the whole process.
Thank you for the reply,
However you've omitted a few important facts.
1. Yes I did speak to Chris 3 times on 22nd July (last call at 12.59hrs the funds didn't arrive in my account till over an hour later(unfortunately my crystal ball was out of power turning my earlier calls with Chris).
2.At least Chris and Karen were proactive unlike Nichola, Emma and Hannah at invictus who really do need some training in customer service.
3. I have email proof of attempts least 10 emails to both GID ltd and invictus that were totally ignored. At no time after 23rd June until 22nd were any of my emails acknowledged or replied to.
I wouldn't take a free policy from GID LTD. or invictus in future.
4. If youre going to reply to a review please try to be more truthful in future.
June 22, 2026
Unprompted review
Reply from GID Ltd.
Hi Mr Brown. Thank you for taking the time to review GID, we're pleased Karen could help bring things to a close for you.
We did want to give a fuller picture of how this was actually handled, as we don't feel the review reflects it. Your policy was arranged through GID, but underwritten separately by the insurer. We are sorry to hear you returned your vehicle as not fit for purpose , This isn't something within our ability to resolve directly and does sit with the insurer— however, we stayed closely involved throughout to make sure this was progressed and sorted as quickly as possible. The insurer advised proof of your vehicle's return arrived on 23rd June, they cancelled the policy that same day and began the refund process with the premium finance company immediately. They advise the refund had been issued prior to your calls this week, since then, Chris, who you've spoken with several times (calls are recorded for training and security purposes) — proactively called you three further times, simply to confirm the refund had safely reached your account.
We're sorry if any part of the process felt slow, and that's feedback we'll always take on board.
Please do feel free to make contact if we are missing anything here, we will gladly assist.
Best Wishes
Catherine
spoke to a lovely man called ashton…
spoke to a lovely man called ashton what an absolute amazing man, very funny and very good with his words made me feel at ease and not at any point didn’t feel pressured into doing anything i didn’t want to do definitely would like to speak to him again in the future.
July 22, 2026
Excellent service from Liam
Excellent service from Liam. Personable with a detailed knowledge of the subject matter sold the product. Still didn't stop me checking whether the GAP insurance was value for money though. Definitely is and thoroughly recommended!
July 22, 2026
Very professional explained everything…
Very professional explained everything in detail
July 21, 2026
I’m very pleased with this service
I’m very pleased with this service, from the day I got in touch regarding my accident to the payout at the end , GID Ltd were so helpful at every stage. I want to give a special mention to Mike Gafney who I mainly dealt with as he was unbelievably helpful and a complete professional at his job.
July 21, 2026
Unprompted review
Explained the benefits of gap insurance…
Explained the benefits of gap insurance brilliantly
July 20, 2026
The whole telephone call was seamless…
The whole telephone call was seamless and everything was explained in a calm manner. All my questions and concerns were answered. I would highly recommend GID Ltd.
July 17, 2026
They were very nice and talked me…
They were very nice and talked me through everything
July 16, 2026
Very helpful and experienced operator
Very helpful and experienced operator. Thank you Cath
July 16, 2026
Very informative and fantastic customer…
Very informative and fantastic customer service
July 16, 2026
Great service
Spoke to Cath. She was great. Explained everything in detail and clearly. Lovely customer service.
July 15, 2026
Everything explained perfectly and the…
Everything explained perfectly and the operator was very helpful and professional
July 15, 2026
explained in full
July 15, 2026
Friendly patient staff
Friendly, called at a time to suit me.
Explained everything and was patient throughout the call
July 14, 2026
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