Giesswein Reviews 

Bought a pair of Veitsch slippers. Measured my feet as per their length chart, and ordered a UK 12 accordingly. Unfortunately these are tiny, both short and narrow, and I'd say fit more like a UK size 10. I suspect the brand just don't have consistent sizing, at least in the larger sizes. I'd recommend going up at least one full nominal UK size from your actual shoe size. The return and refund process sounds like it'll take a while, which is a pain. Brands who sell online really need to be sure of their sizing! Have awarded 3 stars, but take that with a pinch of salt since I've not been able to wear them. They seem like nice slippers.

"As a long-time customer who has purchased multiple pairs of your Merino Runners, I am writing to share my deep disappointment with the Wool Cross X Women. The structural entry hole is so small and rigid that it is physically impossible to get my foot in, despite stretching them for five months. Once on, the shoe bed fits beautifully, meaning the entry ring itself is a major design flaw. I have read the reviews regarding your difficult return process and will not be putting myself through that hassle. However, because of this experience, I will no longer be buying from Giesswein. I wanted to share this feedback so your design team understands why you are losing loyal customers."

I used to love this brand, but unfortunately their quality has deteriorated over the years.

Their Merino Wool Knit were some of my favorite shoes ever, my previous pair lasted me about 18 months. Recently ordered a new pair of Merino Wool Knit along with some Wool Sneakers. The Wool Sneakers are fine, although they feel lighter and less comfortable then their previous version.

The real issue are the new Merino Wool Knit... the eyelets on both R/L shoes started tearing off from the body of the shoe after only being worn 3 times for casual outings (no sports or running or anything like that), the soles are showing heavy signs of wear already, and the inside is fraying. The laces are too short so they can't even be tide properly and they are nowhere near as comfortable as the previous iteration.

I purchased many shoes from them but I will not be returning anymore. Shame really to see a once promising brand now cheat their clients for short term profit.

Merino Runners have turned out to be a really great solution for me—I wear them all year round, and I have to admit that the properties of merino wool really make a difference. First of all, they solved my problem with unpleasant odors. They are also incredibly comfortable, literally like wearing house slippers. They work great in autumn because moisture just rolls off them, and my feet stay dry. Even in winter, at -10°C (with merino wool socks, of course), I didn't feel cold at all.

There is one "but," however, that's worth knowing: these shoes are absolutely not suitable for slippery surfaces. The biggest issue with this model is the sole, which wears out quite quickly. If that were fixed, the shoes would be absolutely perfect.

Despite that, I give the shoes themselves 4/5 stars, but I rate their customer service a solid 5/5! This is the second time I’ve encountered perfect support from Giesswein.
1. My first interaction with them was a month after the purchase when I had an issue with the material pilling at the heel, which was rubbing my foot. The response was lightning-fast and very professional—it helped me understand that merino wool behaves differently than synthetic materials.
2. Now, when the sole wore out, I wrote to them with an inquiry (it wasn't even a formal complaint!), and they sent me a second, new pair without needing any explanations.
That is exactly how every self-respecting company should operate. If you're looking for comfort and peace of mind in case of product issues, they are really worth it.

Slippers (Order GWUK140950). Size 10 - they come up BIG. I guess my feet are flatter than some but I can slip fingers in easily between my foot and the top in bare feet. Thick socks make it bit more secure on foot but that is not really the point of slippers. Am ordering some wool inserts as I need to make these things work since it's £90 invested. Rueful look back at old Moshulu ones I dumped.
Have had a reply from Giesswein about returning the wool clogs which is fair enough and welcome. I have adjusted my rating from 3* to 4* based on this response. (I do thin that given the number of over-sizing related posts, I am not alone - perhaps they should simply introduce a flatter feet range? :-)

Giesswein makes my perfect slipper. The combination of pure wool and comfortable, long-lasting soles provides an ideal slipper. I have both Dannheim for easy wear and Veitsch for complete arch support. Both models are extremely comfortable and long lasting. Customer service is both responsible and attentive. A great company. Hint - sizing is slightly on the large side.

For the various companies I've dealt with this past year, Giesswein come top, with the added bonus of excellent quality ethical shoes.

They're definitely worth a higher rating than the
Trustpilot 3.4 currently showing.

I ordered 4 pairs of shoes during black their incredible Black Friday deal. 1 had to be returned due to sizing, which was a super easy process with a full refund and the other 3 (incl Wool Cross X alpine boots and barefoot trainers for myself) are incredibly comfortable. I've never worn such comfy trainers, with the added peace of mind they're high quality wool and natural rubber.

Giesswein have shown to be a company that cares so this 5 star comes well deserved and I hope the super footwear/clothing and service continues in future. :))

Severe delays if you order from the U.S. Shipping time will exceed return window. Giesswein blocks negative reviews.

I purchased a pair of slippers on 3rd December, which Giesswein sent via Evri. Evri lost the parcel at the local depot on the 6th December. Evri have confirmed they lost the parcel but Giesswein support just send me the same tracking information again and again when asking them how they are going to resolve the issue.

Several emails back and forth with them and they just deflect and say nothing of any substance. It’s a clear issue that has two options. Refund or replace. Not send me the same tracking information 100 times or try and tell me it’s stuck in customs.

I am deeply disappointed with this company’s customer service. I ordered ladies size 6 Dennheim slippers on the 31/10/25. Unfortunately as the sizing is smaller, I was forced to try to exchange these. The return form provided with the order stated ‘you can return free of charge to your nearest post office’. This is completely untrue for any UK customers. Post offices do not accept this as a return. Contradicting this, when I went online to the Giesswein website to generate a return label, they state to use Evri. After travelling to 3 post offices, 4 Evri parcel drop locations and then 2 DHL Express service point locations, I was told the only place that could accept this package for return to Germany was a drive of 10 miles away to the DHL E commerce Service point. This has wasted so much of my time. The customer service I have received throughout from Giesswein Support Centre has been dismissive and very unhelpful from a supposed high quality brand. I will report this company to the UK Comsumer Council for their misrepresentation of their return process. It is incredibly difficult and has taken over 7 hrs of my time to do for all the multiple attempts. I decided to change my request after the initial attempts to return and ask for a full refund, as I have no faith in this company. It is now 14/12/25 and I still have not received a refund after successfully returning the package to the DHL E-commerce point on 21/11/25. There has been no offer of any compensation for the inconvenience and stress this has caused. This is not good enough. I hope my poor experience helps other customers make informed decisions before purchasing.

Shocking customer service. I ordered two pairs of slippers. Both were too small (seem small fitting) so I sent them back (and ordered a larger size separately). I then received an email to say I was receiving a refund but for only one of the pairs of slippers sent back. I emailed to enquire about this and was basically told I had to ‘prove’ I’d sent them both back. I need to fill in a form to try and get the money back for the second pair, but I’m not hopefully. I actually think they’ve done this deliberately so that they can make profit from the sale. Total frauds! Avoid!

Ordered shoes in Black Friday offer for a Christmas present. Advertised as 4-7 business day delivery to UK.

Having not heard anything from Evry I found out order not shipped yet, it will only arrive after Christmas.

Customer service can't give either a tracking reference or the option to cancel.

They said I can ask for a refund when I receive the product (which they haven't shipped yet), so I basically feel robbed.

I bought a pair of Vent slippers in February 2023, and have this week, almost 3 years later, ordered a replacement pair! The original slippers look like new despite heavy daily wear, but I have worn a hole in the sole of one of them.

These slippers regulate the temperature superbly, are sublimely comfortable, and they never smell. The uppers seem indestructible, I wear them year round and they don’t stain or scuff… amazing.

As long as Giesswein make these, I will buy no other slipper.

I bought a pair of Wildpoldsried about a year ago which I thought would be lovely and warm. However, there is a cold plastic layer in the toe box which means to feel warm I have to wear sox. This defeats the purpose of warm slippers. They are also quite a struggle to get on. Made worse by the necessity to wear socks. Otherwise an excellent concept. I would try a different style However I'm totally put off by the cold toe box.
It may be better to have the protective toe box coating on the outside, allowing the toes to feel warm against wool rather than plastic.
Thank you for your supportive reply. I have returned the product and received a very prompt reply of a refund. I am still very keen to have a pair of your slippers and I'm now exploring other options in your range that do not have the same problem.

Slippers arrived within 48 hours. So comfortable from the very first wearing, soft yet supportive. Really gorgeous. Will be my first port of call for footwear from now on.

Had a pair of trainers for a month.
Best I’ve ever had, washed and no colour loss.
Just amazing.

I needed clogs in Oregon, but Giesswein sent them to Mobile Alabama. I tried to tell them, and they treated it like it was my problem. Oh no it's not...

We could have avoided this. First, Giesswein could have informed me at the time of the order, that they were sending my clogs via FEDEX, which has a bad delivery record in my remote rural region. Giesswein should let customers know which shipper they use.

Second, as I tracked the order online, I could see the clogs were in the wrong part of North America. And as I suspected, they were misdelivered to a nice looking doorstep in Mobile Alabama, not to the lovely Oregon High Desert where I live. When I informed Giesswein of the misdelivery, their flat reply was that the parcel had been delivered. While that was true in a trivial sense, that reply carries a strong suggestion that the customer is wrong and dishonest. It suggests that Giesswein prefers to insult customers rather than just look at the shipping and delivery information to confirm what is really happening. It is even worse, because the customer knows the information too, and knows that Giesswein knows it. It creates animosity that Giesswein might prefer not to experience.

As an alternative approach, Giesswein might consult their shipping and delivery files before writing a reply.

When a higher-level customer service person took the issue, she told me I would have to fill out a claim form and return it to them, and wait three weeks for a refund. Now FedEx only allows the shipper to file claims on misdeliveries, and Giesswein has all the information necessary to fill out such a form. An already irritated customer could conclude that Giesswein was trying to delay repayment, or make the customer give up, or at least spare Giesswein having to do the work themselves.

A better method would have been to consult the shipping file, file the claim, and apologize to the customer. Some businesses will even offer you free product or a discount, but one gets the impression that may be a little too far down the road for Giesswein at this stage.

It was a little much when the customer service representative stated that they would ultimately be sending me the clogs, suggesting there would be no refund at all. To wear the product of a company that seems to have been lazy, obstructive, and insulting is not necessarily attractive to many people.

So after struggling to attach the squirrely claim form to another email to Giesswein, I await satisfaction of my claim while wearing a brand new pair of Stegmann clogs, which just arrived.

I got a pair as a Christmas gift for someone. They didn't like how heavy they were. The return process was really straight forward and they covered the cost. I got my refund. I really appreciate this.

Ordered a pair of shoes in size 41 and was sent a size 43 even though I remember the box was written with size 41. This was a Christmas gift so the owner is disappointed. Reached out to customer support and they didn’t respond with an apology rather an automated reply stating I could return the item with a QR code. Not really the service I expected.

I am wearing my second pair of Giesswein Wool Cross X Alpine walking boots. Its pair was replaced after a year because they leaked water and the 2nd pair is also leaking. This was a replacement pair sent in 2022. I thought they would last more than 2 years