Gifennse Reviews 65

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the product quality, often highlighting the stunning details, craftsmanship, and overall appearance of the shoes. Many also appreciate the accurate sizing and the luxurious feel of the materials. However, some people were dissatisfied with the order and delivery process, citing longer-than-expected shipping times and issues with tracking information. A few other people also felt that customer service was unresponsive or unhelpful, particularly when trying to resolve delivery problems or modify orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and style. Many reviewers praise the... See more

Quality

Reviewers mention positive feedback about quality. Customers are consistently impressed with the outstanding... See more

Order

Customers had ambiguous experiences with order. While some reviewers were satisfied, reporting that their... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praise the excellent,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers received their orders... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product met or exceeded expectations, the shoes were true to size. I only wish they had better delivery options which would have given them a 5 star.

Company replied

Rated 4 out of 5 stars

The customer service was super friendly, and you could reach the support team anytime. My shoes didn't fit quite right, and they replaced them for free.

Company replied

Rated 5 out of 5 stars

I discovered the brand by accident on social media and decided to take a chance, and buy a pair of shoes for my husband. I was (and still am) amazed and delighted by the quality of Gifennse’s wor... See more

Company replied

Rated 5 out of 5 stars

The shoes this company manufactures can clearly hold their own with any top rated leather shoe in the business. As impressive as the quality and presentation of the shoe, is the best in class customer... See more

Company replied


Company details

  1. Shoe Store

Written by the company

30% Off For Over $400 And Free shipping exchange and returns on Men's Leather (Genuine) Shoes at Gifennse.com. Gifennse proudly presents the collection includes timeless models such as Chelsea Boots, Brogues, Oxfords, Derby shoes.


Contact info

3.7

Average

TrustScore 3.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

The delivery took significantly longer…

The delivery took significantly longer than what was originally stated, and I have been unable to reach anyone for support. The Google phone number provided does not work, and there has been no direct communication from your company.

Due to the lack of customer service and the delay in delivery, I am requesting a full refund for my order immediately.

April 7, 2026
Advertisement
Advertisement
Rated 5 out of 5 stars

OUTSTANDING

The way the shoes were packed was outstanding, You can see the pride was excellent .The shoes made with pride. I can't wait to wear them .Thanks. By the way i was supposed to get 15% off first order did not get it

March 23, 2026
Rated 5 out of 5 stars

My order was delivered at my door…

My order was delivered at my door appropriately and adequately with no damage at all.
I chose size 10 and was delivered perfectly. When I tested the shoes, it fitted me perfectly and awesomely well. It seems it was designed for my legs.
Great job indeed 👍🏼👌💪🏾

March 21, 2026
Rated 5 out of 5 stars

Received the loafers today and they are beautiful!

Received the loafers today. Beautiful handmade shoes. Delivery time as promised so more than happy with my order. Ik addition to that I’m very satisfied with the customer support they provided in regards to the exchange process. Definitely not my last order at Gifennse

March 20, 2026
Advertisement
Rated 1 out of 5 stars

Disappointment

I had a very bad experience with my first ever business with the company.
I made a mistake for choosing size 11.5 instead of 7.5 and they refused to exchange it.
Bad business!!!

March 17, 2026
Gifennse logo

Reply from Gifennse

We sincerely apologize for any inconvenience.
Please check your order; you ordered the Hand-Dyed Woven Loafer - Sale (Ships to the US only)
Brown / 11.5 SKU DB101A-25A/11.5.
We shipped it according to the size listed on your order.
These are special offer items and are not eligible for returns or refunds.
We had already explained this on the promotional page.
https://gifennse.com/apps/pagefly?id=23ebdff4-9bef-4f9e-9445-4a412f8af954

Rated 1 out of 5 stars

Chinese dropshipping site

This is a fairly typical scam nowadays.

The company is thinese, as the domain is registered to a chinese email address. The shorts you see on YT and the images on the site are not at all what the real products look and feel like. If anything is handcrafted, it is by chinese factory workers, but I wouldn't be surprised if it's all automated.

For all intents and purposes, this is a scam.

March 1, 2026
Unprompted review
Gifennse logo

Reply from Gifennse

Please stop your defamation. You have never purchased shoes from our website. We disclose on our website that we are a factory in China, and our shoes are all handmade and dyed—this is beyond question. Please stop your malicious comments, especially from someone who has never used our shoes. Furthermore, our brand name is Gifennse.

Rated 5 out of 5 stars

Met Expectation

I have purchased many dress shoes over the years. The Gifennse style caught my attention on the internet. A bit expensive, but not overly expensive.
When I received the shoes, they met my expectations. They look great, fit great, and I hope they have the quality to last for a while.

February 4, 2026
Gifennse logo

Reply from Gifennse

Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.

Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.

We will continue to strive to do better. We look forward to serving you again.

Have a nice day!

Advertisement
Rated 5 out of 5 stars

The item I purchased looked exactly…

The item I purchased looked exactly like the picture. Tried on felt great but haven't really tested,yet.

February 2, 2026
Gifennse logo

Reply from Gifennse

Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.

Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.

We will continue to strive to do better. We look forward to serving you again.

Have a nice day!

Rated 5 out of 5 stars

Worth the wait.

Stylish, hand dyed, leather sole and upper that fit well. The shipping from China took its time, but considering all of the customs clearances needed, it was pretty efficient.

January 26, 2026
Gifennse logo

Reply from Gifennse

Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.

Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.

We will continue to strive to do better. We look forward to serving you again.

Have a nice day!

Rated 5 out of 5 stars

Quality through and through.

The shoes this company manufactures can clearly hold their own with any top rated leather shoe in the business. As impressive as the quality and presentation of the shoe, is the best in class customer service. I ordered a pair of shoes for a destination wedding and needed a slightly smaller pair upon receiving them. The customer service team went above and beyond to insure that I received my shoes in time for the big event. Very impressed all around.

January 28, 2026
Gifennse logo

Reply from Gifennse

Thank you very much for your honest and kind review of our shoes and service. Your satisfaction is always our top priority.

Each pair of our shoes is meticulously crafted to ensure exceptional comfort and quality.

We will continue to strive to do better. We look forward to serving you again.

Have a nice day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look