Gift Baskets Overseas Reviews 600

What a wonderful company!
We've been sending gifts to loved ones with them for several years now.
The staff is very helpful and you can always turn to them for help!

The choices were many and clear, the ordering process was slick and easy with options for delivery etc. There was the right amount of confirmation and notifications too.
Unfortunately the gift was delivered shortly after ordering (rather than 2 weeks later as requested). When this was flagged back to GBO they were very quick to respond, investigate, apologise and I was offered a choice of solutions. This far exceeds the usual responses when things go awry and restores my faith that GBO is a company to deal with again. Well done to Alex and the team.

Giftbasket is really worth serving the whole world even in other planets and another Life

I have never sent anything overseas before but I found Gift Basket Overseas (GBO)and they were the most customer service friendly company I`ve ever done business with.
I picked out one of their baskets and sent it from the U.S. to Colombia South America.
The basket arrived on time but wasn`t exactly how it showed in the catalog. When I pointed this out to GBO they appointed Alex Praet as my personal customer care specialist.
Alex immediately said they want to make it right and allowed me to pick out another basket at no charge, I was shocked this was above and beyond what I expected. They had a new basket delivered within days.
Then I wanted to send a spa package to that same person in Colombia so I reached out to Alex to help me find a spa close by. Alex took it upon himself to find a local spa and negotiate a good price, and the best part was GBO does not even offer that product but Alex helped me secure it anyway.
I have never written a review on anything before but I felt compelled to do so because of the extraordinary customer service I received from Alex and Gift Baskets Overseas. And the person I was sending these gifts to was overwhelmed with joy, it was an amazing experience. Do not hesitate to use this company for any of their products, they are amazing.

Have been using Gift Baskets for 4 years. Excellent service, quality of produce etc. Cannot fault them.

very patient company and was cooperative even when a problem occurred. Very trustworthy and would recommend!

Such great professionalism and customer service

The best customer service I have ever met in every aspect. Not only the answer to your request is met in an unbelievable speed, but it is met in a professional and kind manner. The employees of this provider are incredibly kind, professional, compassionate and passionate about their job. Thank you Team for your support!

I’ll give five stars due to the huge logistical effort involved in shipping around 700 Christmas gifts worldwide. Most importantly, a special mention to specialist Mariana Pereira and her team — a huge shout-out to them for always being available to answer my questions and concerns, handle last-minute changes, and provide constant support. They truly deserve full credit and the highest rating.

However, due to the nature of global shipping, the receiving experience for some of us was not as pleasant, festive, or “Christmassy” as expected (for example, like receiving a flower bouquet). Since local courier partners were used, presentation was not a priority for them. As a result, the gifts arrived in plain cardboard boxes covered with multiple stamps, labels, and tape, and filled with bubble wrap or newspaper for protection (which we do appreciate). It was only after opening all this packaging that you could see the thoughtful and nice gift inside.

Aside from the shipping experience, which is partially their responsibility, as they are a gift basket company and not a “gift-in-a-cardboard-box” service, the team is excellent and always willing to receive feedback, comments, and requests.

Amazingggggg serviceesss! 5 Starsssss

The GBO can indicate problems with your order quickly (insufficient stock…) and promptly implement the adjustments in the invoice. And they achieve that under tight intervals of the festive season. GBO indicates the delivery date and the recipient’s name to easily track your presents.

Despite a couple of problems, the flowers were delivered on time and were very well received, The customer service team kept me informed throughout the process. Very impressed.

Every year you all do a great job! Mayra was very helpful this year!

Exceptional hamper delivery service. I’ve been using their gift hamper service for the past five years, and they consistently deliver with excellence. The feedback from recipients has always been very positive.

The fact that Yaroslav immediately reacted when incorrectly 2 payments were made and declined the one payment
Gifts baskets were delivered as requested

great collaboration with the team, fast delivery and fast management for my gifts

Conversing with the customer service Representatives on the telephone was professional and courteous. They contacted the recipient 24 hours in advance. Prompt delivery on the day it was scheduled. Cordial delivery driver person who helped give instructions on how to preserve the bouquet. The Christmas bouquet is just as pictured on the website. Truly Beautuful! This was delivered to Zaparyzhia, Ukraine. Despite the unspeakable adversity the Ukrainian people are going through, this is more than outstanding service! You brought real joy to my friend, Tatyana, in Zaparyzhia. Thank you for making it such a wonderful and blessed Christmas for her!

The selection is great, a really easy process and very helpful staff. This makes sending gifts overseas very easy and hassle free. I will continue to use Gift Baskets Overseas. Yaroslav is always very helpful and nothing is too much trouble. Highly recommend

The process was very easy to follow, wouldn't hesitate to use again for corporate gifting. Customer service, 5 stars.

I use Gift Baskets Overseas for a global cake delivery campaign in my company. They solved my problem of needing custom design cakes with my logo, which other companies couldn't meet. I appreciate their product quality, honesty, and problem-solving, though vendor reliability can sometimes be challenging.

What do I like best?
I truly appreciate Gift Baskets Overseas for several reasons. The quality of their products is outstanding, ensuring that everything they deliver is fresh and flavorful, which gives me confidence in their offerings. I value their honesty and reliability; they are transparent about their capabilities, and if something is not feasible, they communicate that upfront. This openness fosters a collaborative environment where we can find solutions together. Additionally, their global reach is impressive. They manage to provide consistent service and maintain our desired designs across different countries, which was a challenging task that other companies couldn't commit to. The initial setup process was exceptionally smooth and straightforward, making communication easy and efficient, which further enhances the overall experience. The team is dedicated, always delivering and making it possible for us to run campaigns seamlessly. This level of service has earned them my trust and high likelihood of recommending them to others, scoring a perfect 10 on my recommendation scale.

What do I dislike?
Sometimes, I have to rely on the vendors for the final results, which Gift Baskets Overseas sometimes cannot manage. However, they always provide a solution when there are mistakes, which are usually due to third parties and not Gift Baskets Overseas itself. And they offered a nice solution when the issue arose.