Gift Baskets Overseas Reviews 

608
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have used this service alot now, as one of my only means of giving my loved one in Belarus gifts. The deliveries have always been on time, the items in perfect condition, the communication from the... See more

Rated 5 out of 5 stars

Living in the USA and sending parcels to Europe can be very expensive and cost the receipiant even more. So I purchased the Vitamin E basket for a special friend in Italy through Gift Baskets Oversea... See more

Company replied

Rated 5 out of 5 stars

Thank you to the corporate team of GBO in expediting gift baskets to our VIP international clients. It was imperative that the baskets get out in a timely manner this year due to some restrictions. Es... See more

Company replied

Rated 5 out of 5 stars

My last minute saviour. My company had initiate to give little gift to our international employees. It is not easy to send gift in different country without any hassle. A big thank you to Mr. Yaro... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Flower Delivery
  4. Gift Basket Store
  5. Hobby Store

Written by the company

International Corporate gift baskets delivery, International Gifts: gourmet gift baskets, fruit baskets, gift sets, gift hampers, chocolate gifts and more for major holidays: Christmas, Easter, New Year, Birthdays, Weddings and more. Build your own basket for international delivery from selected items.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

608 reviews

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No recent history of asking for reviews

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4.6

All reviews

(608)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Sent flowers thru “Giftbasketsoversea”

Sent flowers thru this company to Hungary! A few issues with address and phone number- they sent a text to communicate the issues, we addressed them by correcting them- flowers were delivered. GREAT customer service and I will use them again! Thx!😃🌷

July 22, 2024
Unprompted review
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Reply from Gift Baskets Overseas

Dear J,

Thank you for sharing your experience with the community! While no experience is exempt from potential situations, we are glad we could take prompt action and ensure your delivery happened smoothly.

We are happy to know that your recipient enjoyed the gift, and to have been a part of this special moment!

Until next time!

GiftBasketOverseas Team

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Rated 5 out of 5 stars

Great customer support

I sent a gift basket to my friend in Germany. The customer service throughout the whole process was outstanding! I was able to communicate with the representatives over the phone and emails. They helped me to pick up my order and gave me suggestions. I had some issue with order delivery due to hot weather. I spoke to Alex about it, and he was able to resolve my issue pretty quickly. He notified me about the issue and provided resolution. I was very happy with the service and the company. I will recommend to others and will use this company again in the future.

July 13, 2024
Unprompted review
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Reply from Gift Baskets Overseas

Dear Olga,

I’m truly grateful for your kind words and happy to hear you felt supported every step of the way. It's really a team effort here, and I must shout out our local agent and my colleagues, who played a huge role in ensuring everything went smoothly. Feedback like yours makes us proud and drives us forward, reminding us why we do what we do.

Thank you again for trusting us to deliver your gift basket. Your recommendation is the highest compliment we could receive, and we look forward to serving you again in the future.

Warmest regards,
Alex and the Team at Gift Baskets Overseas

Rated 1 out of 5 stars

Terrible service

Terrible service. My parents sent me flowers that were meant to be delivered on my birthday a few days ago. 3 days later, no news, and the driver had just disappeared with the flowers. Clearly it is too late for the delivery now as it was time-sensitive. Thank you for causing so much sadness to my parents, who live overseas and were hoping to surprise me.

June 23, 2024
Unprompted review
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Reply from Gift Baskets Overseas

Dear Anna,

We're truly sorry about this unexpected delay. It was also upsetting for us because we aim to bring joy through our service, particularly when it bridges the distance between loved ones like your parents overseas. As we depend on third-party services for delivery, once the gifts are shipped, we do not have direct control over their processes. Nevertheless, we always stay alert to any situation.

Once we realized the delay, we acted swiftly to send a new bouquet and sort out what went wrong. We were glad to hear from your father that you did receive and enjoy the flowers eventually, and again, we extend our appreciation for his understanding that this delay happened due to situations beyond our direct control.
While we understand that this insight may not help to minimize the inconvenience caused, we hope it clarifies the incident.

Thank you for your time, Anna, and for giving us the chance to share further insight about this experience.

GiftbasketsOverseas Team.

Rated 5 out of 5 stars

Your on-time delivery makes me very…

Your on-time delivery makes me very satisfied, and your attention to detail and prompt delivery were much appreciated.

June 10, 2024
Unprompted review
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Reply from Gift Baskets Overseas

Dear Raksana,

It has been a pleasure to be part of this experience and deliver this important gift to your recipient! We will be ready to have a new chance in the near future!

GiftBasketOverseas Team

Rated 5 out of 5 stars

They Make Sure It's Delivered

from the beginning to the end...they followed the order all the way thru and made sure the gift was delivered even with some obstacles in the way... This is the 4th time I have used them to deliver gifts from the USA to Okinawa Japan. Thanks again for your continued service.

April 12, 2024
Unprompted review
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Rated 1 out of 5 stars

I had very bad experience with this…

I had very bad experience with this company. Unfortunately my basket was never delivered. Very disappointed and extremely not recommended this business. Very bad and not professional customer service and communication. Please be aware from this business.
PS
On this day, my parents celebrated their 60th wedding anniversary and were forced to be at home all day to receive this gift from me. No one from your company even tried to contact them or me, although you had all our phone numbers. Nobody called to apologize. Your company ruined our anniversary for all of us. And please tell everyone how after my order was placed you wanted to exchange a package of expensive cheese ( it was out of stock) for a pack of cheap crackers, assuring that it was the same, and then when my order was not delivered you wanted to buy my silence first for $40 and then when I refused it you increased it to $65. And how can people do business with you after this?

March 14, 2024
Unprompted review
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Reply from Gift Baskets Overseas

Dear Vadim,

After understanding the delivery did not happen as expected, we proceeded right away to escalate it to the couriers in charge and engaged in communication with you throughout the day. As we rely on local services, and as a standard practice, we needed a bit of time to get the information to understand the reason for this: we managed to know that the delivery failed as the courier could not locate the delivery address. Furthermore, they reported an attempt to reach your recipient over the phone with no positive results. This unfortunate situation led to an unsuccessful delivery.

That said, and in the meantime the investigation process started, we acknowledged your willingness not to wait for further news and investigation results and we proceeded as per your request: by canceling the order, issuing a full refund, and absorbing the expenses for some items that can not be consumed which had been specially prepared for this delivery.

We understand that it is disappointing when things do to go as planned and we share the same feelings. We, at GiftBasketOverseas, underline our commitment to continue improving our processes to provide the best service possible.

It saddens us to know your experience turned this way but we reassured you none of the actions that occurred had been in our direct control; furthermore, we took the responsibility needed and acted following your petition to cancel the order and receive a reimbursement right away.

Rated 5 out of 5 stars

Made me hero of the day!

The delivery of my girlfriends favorite flowers (tulips) was delivered next day even though it was a national holiday. This service was so awesome! I've bookmarked it and will actually be using it again next. Exceeded my expectations!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered several orders to Germany

I ordered several orders to Germany, Thailand, and Australia, all orders were delivered on time and my colleagues and friends were absolutely amazed by the gift quality! I will definitely order again

January 31, 2024
Unprompted review
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Rated 1 out of 5 stars

Wayyyyyyy too overpriced.

Wayyyyyyy overpriced for their service and they did not follow or respond to any of my requests. I ordered 2-3 weeks ago and asked for a photo of the basket before it went to my boyfriend. They said they would. No email or photo was sent. I spent $460 Aud in total and was very disappointed in what was received. It does not look anywhere near $400 worth of goods. I asked them to send the fluffy teddy and to have no I love you message on the teddy. They sent the ugly teddy that I asked them to avoid and it has love written on the feet. Not the worst thing admittedly, but when you are spending big money for small ticket items it would be nice if requests are at least tried to be accommodated - which in my case they were avoided. I also ticked to spend $98 for PREMIUM chocolates. My partner received a box of guylians which retail no more than $15 aud in store here. Very low end chocolates for the highest price imaginable.

I wish I had risked customs and made the box myself. I could have done a hell of a lot better for a hell of a lot less spending.

I am extremely disappointed and will not be ordering from here again.

Update.

I have messaged them regarding my disappointment, to no response.

Be very careful as I am realising now that this company is an absolute scam!!!!!!!!!!!

February 14, 2024
Unprompted review
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Reply from Gift Baskets Overseas

Hello Kalila,

At that time, we received your email and promptly responded with several proposed options so you could let us know how you preferred to proceed. Unfortunately, we did not receive a response from you by email, SMS, or phone. We also attempted to contact you through the Trustpilot platform, but unfortunately, we did not receive a response there either.

After initially reviewing your comments, we confirmed that most aspects of the service had been provided in accordance with the information available on our website. Nevertheless, we made further attempts to discuss the matter with you and find a resolution that would address your concerns.

We have been providing our services with dedication for more than 20 years. We understood your disappointment and were prepared to address your concerns accordingly. Our commitment to reliable service has allowed us to continue connecting customers with their loved ones overseas.

Although some time has passed, please feel free to respond to any of the emails we previously sent. We will be happy to assist you.

GBO Team

Rated 5 out of 5 stars

Corporate gifts

Thanks to the team for organizing the delivery of gifts to our clients in the USA and Europe. The experience of cooperation was positive and we look forward to the opportunity to work on common projects in the future.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect!

I am very pleased with the entire process of ordering gift baskets for our customers!
Huge selection, easy ordering and payment process.
Special thanks for the great organization also go to Mrs. Katherine Moore for her incredible commitment and support, she helped with everything. I am so grateful! And we will definitely be back:)

December 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Bulk Hamper order

I made a bulk hamper order, to be delivered to multiple people in multiple locations. I however made a mistake with one of the addresses I supplied. To my pleasant surprise, this mistake was flagged by Giftbasketsoverseas and pointed out to me, with the right address suggested. This as far as I'm concerned is exceptional. All of my hampers were then delivered to all the recipients write on schedule. Two thumbs up to you

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Best Service Experience

This holiday season my company had over 50 recipients in all parts of Europe and Canada, I worked with Alyssa Bell on this order, and I have to say the communication was absolutely on point at all times. She made sure we were a part of the process every step of the way, and our clients were so happy with their baskets. Thank you, Alyssa, for making our experience here at Segpay great! We will not use anyone else going forward for our overseas clients other than this company!

December 15, 2023
Unprompted review
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Rated 5 out of 5 stars

I have been making use of overseas gifts to customers

I have been making use of Giftbasketoverseas for a few years now and have been lucky to interact with Alyssa Bell on all occasions. I can confidently confirm :- The service is impeccable. The feedback is top notch. The gift recommendation is on point. The delivery is perfect. The feedback regarding delivery is fantastic. All in all, I love ordering my gifts as everything runs smoothly. Good job, highly recommended and keep up the good work!
Regards Melonie

December 12, 2023
Unprompted review

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