I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
I was very happy with everything I ordered what I wanted picked same day delivery I got updates about my delivery I got updated when my delivery was here excellent service every was packed fantastic... See more
Company replied
What an excellent company. Ordered on the weekend and was delivered on Tuesday. Great communication and my package was not damaged at all. Highly recommend shopping from Gift Box.
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks great experience still waiting…
Thanks great experience still waiting on my extra order but been amazing so far.
August 18, 2026
Great quality of the items!
I’m very happy with my purchase of a novelty hoodie and hat from Giftbox, very good quality and quick delivery of the items!
August 17, 2026
Unprompted review
Great website and great prices
Great website and great prices. Order was shipped that day
August 18, 2026
Reply from GiftBox
Hi Trish, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website, that you're happy with our prices and that the dispatch was fast :)
Absolutely great company
Absolutely great company. Love the trampoline. Thank you so so much
March 23, 2026
Reply from GiftBox
Hi Kathy, thank you for taking the time to leave us a five-star review and your kind words! We’re so happy to hear you’re loving your Giftbox trampoline!
So happy with my purchase as it's…
So happy with my purchase as it's lovely and warm great quality and it was delivered promptly and professionally
August 17, 2026
Reply from GiftBox
Hi Lynnette, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you’re loving your hoodie and that you’re happy with the quality and speedy delivery from Giftbox :)
Reply from GiftBox
Hi Moose, thank you for taking the time to leave us a five-star review! We're glad to hear that you had a quick, easy and affordable experience with GiftBox :)
The site was easy to navigate & order
The site was easy to navigate & order. Delivery service was wonderful, despatched quickly and well informed on transit & given approx delivery time. Very good experience.
August 17, 2026
Reply from GiftBox
Hi Beverley, thank you for taking the time to leave a five-star review! We're delighted to hear that you found our Giftbox website easy to navigate/order, that your order was dispatched and arrived quickly as well as kept up to date with the tracking.
They are great after having a knee…
They are great after having a knee replacement it's so good for my leg
Thank you
August 17, 2026
Reply from GiftBox
Hi Carol, thank you for taking the time to leave us a five-star review! We're glad to hear that you had a positive experience with GiftBox and enjoy the hot water bottles :)
The order was available for collection…
The order was available for collection quite quickly and the customer service was helpful and friendly
July 14, 2026
Reply from GiftBox
Hi Sarah, thank you for taking the time to leave a five-star review! We’re so pleased to hear that you found Giftbox click and collect quick and you were happy with our friendly and helpful team :)
Very easy professional driver delivery…
Easy prompt service, professional polite driver.
August 3, 2026
Reply from GiftBox
Hi Peter, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had an easy and professional experience with our Giftbox Same Day Delivery driver.
Reply from GiftBox
Hi Erika, thank you so much for taking the time leave us a five-star review! We’re really glad your Giftbox order was delivered fast and well packaged.
I LOVE GIFTBOX!
I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there!
The products are unique & beautiful with great quality & I found I could buy the items in-store not like all the other retailers whereas they use market place! & Has the audacity to still charge full price when their overheads are minimal.
I Love Smokemart & thank you for the beautiful products 🩷
August 15, 2026
Reply from GiftBox
Hi Sybil, thank you so much for taking the time leave us a wonderful five-star review and your kind words! We’re absolutely thrilled to hear how much you love Smokemart and Giftbox and our unique range of products. It means so much to know that you’ve had such fantastic experiences with our team and that you appreciate the quality, prices and variety we offer.
Reply from GiftBox
Hi Kim, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery and you're happy with your Pizza Oven :)
This company is a pleasure to deal…
This company is a pleasure to deal with. Fast and easy transaction and good delivered with care and accuracy.
November 23, 2025
Reply from GiftBox
Hi Markus, thank you for taking the time to leave a five-star review and your kind words! We're glad it was an easy and fast transaction on our Giftbox website and your order was delivered with care and accuracy :)
Overall exceptional service
Very prompt delivery and an issue I had with a damage during delivery was resolved within an hour which I consider exceptional after sales service
August 12, 2026
Reply from GiftBox
Hi Steve, thank you for taking the time to leave a five-star review! We’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Reply from GiftBox
Hi Joanne, thank you so much for taking the time leave us a five-star review and we’re so pleased to hear you had an excellent service and fast shipping from Giftbox!
Reply from GiftBox
Hi Carol, thank you so much for taking the time leave us a five-star review and we’re so pleased to hear you found our Giftbox website easy to use!
The ease of using the on line shopping…
The ease of using the on line shopping facility. Living in rural area it is difficult to get to the bricks and mortar shop fronts. So it was a great experience to do this online and have it delivered
August 10, 2026
Reply from GiftBox
Hi Bruce, thank you so much for taking the time leave us a four-star review! We’re so pleased to hear that you found Giftbox online shopping experience easy, convenient and delivery that made the experience more accessible for you.
Quick and hassle free
August 12, 2026
Reply from GiftBox
Hi Tanya, thank you so much for taking the time leave us a five-star review! We’re really glad you had a quick and hassle free experience with Giftbox :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.