I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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12" Outdoor Auto-Rotate Gas Pizza Oven
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Panthera 2.6L Slushie Machine Pro Soft Serve & Frozen Drink Maker Black
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Pink Glitter Pearl Shell Lamp
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Stay Cosy Heated Faux Fur Blanket 160 x 120 cm - Rainbow
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SWIG Outdoor Portable Gas BBQ Grill On Wheels
(17)
Bug-A-Salt 3.0 Realtree Camo
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Iridescent Glitter Pearl Shell Lamp
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Glam Mirrored 3 Drawer Bedside Table with Wireless Charging, LED Lighting, and Bluetooth Speakers
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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What I wanted was actually in my local…
What I wanted was actually in my local store that I didn’t know was in my town. Lady that served me was lovely and polite. Whole experience was quick and easy and the special price was even better.
June 26, 2026
Reply from GiftBox
Hi Kay, thank you for taking the time to leave a five-star review! We're delighted to hear you found exactly what you were looking for at your local Giftbox store. It's great to know our team member made such a positive impression with friendly, quick and easy service.
Bought a heated clothes rack
Bought a heated clothes rack. Received confirmation emails and the product was delivered within 4 days.
June 25, 2026
Reply from GiftBox
Hi Max, thank you for taking the time to leave a five-star review! We’re thrilled to hear that your Giftbox order arrived quickly.
Fantastic service and products
Fantastic service and products. Had faulty item and I had a replacement sent out the next day. Definitely ordering more items in the future.
June 25, 2026
Reply from GiftBox
Hi Rick, thank you for taking the time to leave a five-star review! We’re really sorry to hear that your item was faulty. We’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction while providing fantastic service and products. We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Great online shop
Great online shop, ship safely and on time
All arrived safely, great variety of products
June 8, 2026
Reply from GiftBox
Hi Roslyn, thank you so much for taking the time leave us a four-star review! We’re really glad it was easy to order on our Giftbox website and the variety of products including the safe and fast delivery :)
Loved everything!!
Loved everything!!! Price product and prompt free delivery. Thank you Gift box 🤩
June 23, 2026
Reply from GiftBox
Hi Dianne, thank you so much for taking the time leave us a five-star review and your kind words! We’re really glad you love Giftbox products and free fast delivery :)
Reply from GiftBox
Hi Amy, thank you so much for taking the time leave us a five-star review! We’re really glad you found our Giftbox product quality great and fast delivery :)
Saw product on Facebook
Saw product on Facebook. Went to website and found so many products I did not know that you had. Was easy to order what I wanted. Checkout was easy.
June 23, 2026
Reply from GiftBox
Hi Kalynn, thank you so much for taking the time leave us a five-star review! We're so glad you discovered us on Facebook and found products you didn't know we carried, and that both the ordering process and checkout were quick and easy. Thank you for shopping with Giftbox :)
the promptness of delivery
the promptness of delivery, the description of item matched exactly with item received..
well done on your excellent customer service
June 24, 2026
Reply from GiftBox
Hi Peta-Jane, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox Same Day Delivery and customer service :)
Reply from GiftBox
Hi Michael, thank you so much for taking the time leave us a five-star review and your kind words! We're pleased to hear you found our service prompt and easy. Thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Tania, thank you so much for taking the time leave us a five-star review! We're so pleased you love our products and enjoyed our prompt service, thank you for shopping with Giftbox :)
relatively easy to organise my order &…
relatively easy to organise my order & hopefully product is as good as the picture presented
June 23, 2026
Reply from GiftBox
Hi Jennifer, thank you so much for taking the time leave us a four-star review! We're glad to hear that you found the ordering process easy and straightforward. We put a lot of care into ensuring our products match the images, and we hope you'll be delighted with your purchase when it arrives. If you have any issues once you've received it, please don't hesitate to get in touch. Enjoy and thank you for shopping with Giftbox :)
Super Fast Delivery
I ordered online on the 22/6, my order was delivered 24/6!
Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to final delivery... I cannot state how rare this level of communication is these days.
Fabulous work Team!
June 22, 2026
Reply from GiftBox
Hi Kat, thank you so much for taking the time leave us a wonderful five-star review and your kind words, we truly appreciate it :)
We're delighted to hear that your Giftbox order arrived promptly and that you were kept informed every step of the way!
Reply from GiftBox
Hi Sue, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to use our Giftbox website and that the delivery was quick :)
Lots of amazing gifts to buy in the…
Lots of amazing gifts to buy in the shop and very lovely and friendly service there as well
June 23, 2026
Reply from GiftBox
Hi Katrina, thank you so much for taking the time leave us a five-star review! We’re really glad you love the products and friendly service from our Giftbox customer service team :)
Reply from GiftBox
Hi Julie, thank you for taking the time to leave a five-star review! We’re glad that our Giftbox customer service team was able to resolve the problem quickly to your satisfaction :)
express postage with “global express “ should change their name
using global express tracking is a shit choice they’ve held onto my item for 24 hours now and only updated the delivery status once i raised the issue
i paid extra for express
June 22, 2026
Reply from GiftBox
Hi Joshua, thank you for your feedback. Our warehouses are closed on weekends; however, I can see your order was collected on 22 June and delivered on 24 June.
We understand the delivery may not have met your expectations and appreciate you sharing your experience !
So easy to order very fast delivery will be ordering again
Fast delivery very happy will be ordering again thankyou for fast sevice
June 22, 2026
Reply from GiftBox
Hi Sharon, thank you for taking the time to leave a five-star review and we are thrilled to hear that your Same-Day delivery was fast!
Reply from GiftBox
Hi Andrew , thank you for taking the time to leave a five-star review. We are glad that you have had a positive experience with GiftBox!
Gas fitting and regulator on Swig…
Gas fitting and regulator on Swig Outdoor Pizza oven does not fit standard Australian gas bottle.
May 29, 2026
Reply from GiftBox
Hi Kenneth, thank you for your feedback. The gas fitting supplied with the Swig Outdoor Pizza Oven is designed for the current standard Australian LCC27 gas cylinder connection that became mandatory in 2021/2. If your gas bottle has an older-style valve, the connector may not fit.
We hope this information helps :)
Noisy clam shell grande light
Noisy clam shell grande light . Support concerning this issue unable to help . Will not recommend.
June 20, 2026
Reply from GiftBox
Hi Louise, we're sorry to hear you're disappointed with your purchase. When you contacted the support team, we advised that operational noise can be normal as the unit contains a mechanism that circulates the glitter as well as a fan to ensure it does not overheat. When you indicated the noise was not coming from the fan, we did not receive any further details about the noise or any indication that the product was faulty, so we were unable to investigate the issue further.
We're always happy to investigate product concerns and encourage you to contact us again with a video or further information so we can assist.
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