I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from GiftBox
Hi Leena, thank you so much for taking the time leave us a five-star review! We’re pleased that your item arrived as described. Thank you for shopping with Giftbox.
Communication was great
May 25, 2026
Reply from GiftBox
Hi Mario, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you are happy with Giftbox order communication :)
Easy to shop and quick delivery too
June 10, 2026
Reply from GiftBox
Hi Leanee, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had an easy shop and quick delivery experience with Giftbox.
electronic updates were useful
June 9, 2026
Reply from GiftBox
Hi Michael, thank you so much for taking the time leave us a four-star review! We're glad the electronic updates were helpful and appreciate you taking the time to share your Giftbox experience.
Ordered on Saturday received my order …
Ordered on Saturday received my order on Tuesday awesome the products where exactly what we ordered thankyou
June 8, 2026
Reply from GiftBox
Hi Donna, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery :)
Quick postage
June 5, 2026
Reply from GiftBox
Hi Colin, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery :)
It’s a little hard to review something…s
It’s a little hard to review something that has not yet arrived.
Website ease of use is good, but would strongly suggest reviewing the delivery contract.
Helpline ? Well, all they did was point me to the contractors page which just showed waiting for item to arrive from Giftbox?
June 1, 2026
Reply from GiftBox
Hi Paul, thank you for your feedback!
We're pleased to hear you found our website easy to use, but we're sorry to learn about the delay and frustration with the delivery updates. We appreciate your comments regarding both the courier service and the support experience, and we'll take them on board as we work to improve. Your order shows delivered today and hope it meets your expectations.
Reply from GiftBox
Hi Pauline, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery :)
Great service the wrong item got sent…
Great service the wrong item got sent originally but was rectified with Lightspeed service
May 21, 2026
Reply from GiftBox
Hi Jamie, thank you so much for taking the time leave us a five-star review! We're sorry the wrong item was sent initially, but we're delighted Giftbox Support could resolve it quickly for you. We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Heated throw rug hardly gets warm.
May 28, 2026
Reply from GiftBox
Hi Don, thank you for your feedback on this product! The heated throw is designed to provide gentle, consistent warmth rather than becoming excessively hot.
Reply from GiftBox
Hi Kaitlyn, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox Same Day delivery service :)
Reply from GiftBox
Hi Kenny, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast experience with our Giftbox delivery :)
Reply from GiftBox
Hi Kelly, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive and easy experience with our GiftBox Same Day Delivery and we are so glad your happy with our products!
Was really happy with the purchasing…
Was really happy with the purchasing and the quick delivery. I have not used them as yet as they are for the kids for christmas - getting in early!
May 15, 2026
Reply from GiftBox
Hi Lisa, thank you so much for taking the time leave a five-star review! We're so glad you were happy with our Giftbox website and quick delivery.
Reply from GiftBox
Hi Morgan, thank you so much for taking the time leave a five-star review and your kind words! Thank you for shopping with Giftbox :)
Product exactly as pictured
Product exactly as pictured. Absolutely gorgeous. Delivery was prompt. Very fast actually. Couldn’t be happier.
May 31, 2026
Reply from GiftBox
Hi Tan, thank you so much for taking the time leave a five-star review and your kind words! We're so pleased you love your table lamp and that it arrived quickly. Thank you for shopping with Giftbox :)
I absolutely love the socks that I have…
I absolutely love the socks that I have bought. They look like decent quality and feel very soft. They are going to be a part of Xmas presents for friends. The delivery was very quick.
Thank you 😁
May 31, 2026
Reply from GiftBox
Hi Michelle, thank you so much for taking the time leave a five-star review! We're so glad you love the socks and that they arrived quickly. We hope your friends enjoy them as Christmas gifts. Thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Dannielle, thank you so much for taking the time leave a four-star review! We’re so happy to hear you found the Giftbox team at our New Town store helpful. We’ll be sure to pass your kind words on to her!
Great products as advertised that work
Great products as advertised that work. The team are fantastic with exchanges and returns, communication is wonderful, tracked and prompt. Clearly a well set up Business. Would shop again and highly recommend.
June 1, 2026
Reply from GiftBox
Hi Dan, thank you so much for taking the time leave us a wonderful five-star review and your kind words! We're delighted to hear that you're happy with the quality of our products and the service you received with the prompt communication, smooth exchanges and returns. Thank you for recommending Giftbox :)
Reply from GiftBox
Hi Kate, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had an easy and friendly experience with our Giftbox Click and Collect and staff :)
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