I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Fabtastic and fast
Fabtastic, great prices abd fast delivery. My Christmas shopping is already done for the year, thanks Giftbox!
June 19, 2026
I like the product it sells and the…
I like the product it sells and the price at which they sell them for.
July 3, 2026
Delivered the wrong item but they…
Delivered the wrong item but they delivered the right item within a few days very happy
June 16, 2026
Reply from GiftBox
Hi David, thank you so much for taking the time leave us a five-star review! We sincerely apologize for the initial mix-up with your order, but we're so glad we were able to get the correct item to you within a few days. We really appreciate your patience and are delighted to hear you're happy with the resolution from Giftbox customer service.
quick delivery and great item
June 17, 2026
Reply from GiftBox
Hi Corinne, thank you so much for taking the time leave us a five-star review! We’re really glad that you loved the product and quick delivery :)
I ordered the heated clothes rack but…
I ordered the heated clothes rack but you sent everything but that and only gave me half the money back. Pretty disappointed in that
July 1, 2026
Reply from GiftBox
Hi Lillian, I'm sorry for the disappointment. The heated clothes rack was unfortunately out of stock at our warehouse. The full amount for the heated clothes rack, $64.99, was refunded back to your original payment method. If you're only seeing a partial refund at the moment, please let us know and we'll be happy to look into it for you.
Great customer service and click and…
Great customer service and click and collect was quick and easy
June 14, 2026
Reply from GiftBox
Hi Bettina, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a great experience with GiftBox customer service and Click and Collect was quick and easy :)
I made a online order and it was very…
I made a online order and it was very easy and convenient.
June 30, 2026
Reply from GiftBox
Hi Julie, thank you for taking the time to leave a five-star review! We're so glad to hear you found Giftbox online ordering process easy and convenient.
Reply from GiftBox
Hi Samantha, thank you for taking the time to leave a five-star review! We're so pleased to hear you were happy with the fast delivery and that our product descriptions matched what you received. It's wonderful to know you loved our Giftbox products too :)
Easy to use and order 😊
June 30, 2026
Reply from GiftBox
Hi Stacy, thank you for taking the time to leave a five-star review! We're glad to hear you found the Giftbox website easy to use and order :)
Fast delivery
Fast delivery, product was exactly as advertised. Kept informed about tracking.
June 29, 2026
Reply from GiftBox
Hi Tracey, thank you for taking the time to leave a five-star review, we're delighted to hear your Giftbox order arrived quickly, the product was exactly as advertised, and that you found the tracking updates helpful.
Fantastic very quick and easy to buy…
Fantastic very quick and easy to buy amazing things
June 29, 2026
Reply from GiftBox
Hi Lita, thank you for taking the time to leave a five-star review and your kind words, we're thrilled to hear you found the shopping experience quick and easy, and that you loved our Giftbox range.
delivery service is letting you down
June 29, 2026
Reply from GiftBox
Hi Carol, thank you for your feedback. We're sorry to hear your delivery experience wasn't up to standard. While the delivery was handled by a third-party courier TGE, we understand that reflects on us too. We will share your feedback with Team Global Express.
Seamless and quite readily available
Seamless and quite readily available. It was a fairly quick delivery as well.
June 29, 2026
Reply from GiftBox
Hi Gowri, thank you for taking the time to leave a kind five-star review and we're so glad to hear you found the ordering process seamless and that your delivery arrived quickly. Thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Clive, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a fast experience with GiftBox Click and Collect!
Reply from GiftBox
Hi Colin, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a friendly and quick experience with GiftBox Click and Collect!
Super quick click n collect service
Super quick click n collect service. Friendly and had my package ready - no going faffing around in the back (K-Mart!!!!)
June 26, 2026
Reply from GiftBox
Hi Tony, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive and quick experience with GiftBox Click and Collect!
Delivery speed exceeded expectation
Products were dispatched within 2 days and arrived on my doorstep 1 day after that
June 10, 2026
Reply from GiftBox
Hi Austin, thank you for taking the time to leave a five-star review! We’re thrilled to hear that your Giftbox order arrived so quickly :)
What I wanted was actually in my local…
What I wanted was actually in my local store that I didn’t know was in my town. Lady that served me was lovely and polite. Whole experience was quick and easy and the special price was even better.
June 26, 2026
Reply from GiftBox
Hi Kay, thank you for taking the time to leave a five-star review! We're delighted to hear you found exactly what you were looking for at your local Giftbox store. It's great to know our team member made such a positive impression with friendly, quick and easy service.
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