I purchased a Freya & Sol reed diffuser 3 months ago from my local Giftbox store a was so pleased with it that I wanted another. However it was no longer in stock but the sales assistant suggested I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process from ordering online to delivery, plus all the comms in between, were excellent When the pizza oven arrived, it looked even better in the flesh than the photos. Very happy 😄
Company replied
I have had a fantastic first experience with GiftBox. I ordered the Cosy Faux Fireplace and the whole process could not have been easier. My parcel arrived within 3 days, in perfect condition and... See more
Company replied
Website so easy to navigate & quickly complete an order. Fast dispatch of order. Quality products ordered A pleasure to deal with a customer caring business. I highly recommend this business as... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The product was exactly as ordered and…
The product was exactly as ordered and delivery was super speedy!
October 7, 2026
Very fast and friendly service
September 20, 2026
My item is missing from the parcel
My item is missing from the parcel. Not happy at all.
October 6, 2026
The picking off the goods was fast
The picking off the goods was fast
The lady that served me was very polite and amazing
October 5, 2026
The service is always super quick and…
The service is always super quick and the products always work well
October 5, 2026
Ultra fast delivery easy to shop/browse…
Ultra fast delivery ordered on the weekend here by Tuesday before expected arrival , easy to shop/browse the website
October 5, 2026
Always been a friendly easy experience…
Always been a friendly easy experience when going through giftbox, easy to order products online for pickup
September 30, 2026
Just love my new lamps..!
Just love my new lamps..!
Quick delivery, fair pricing,good quality.
Never disappointed with any purchases I've made from Gift Box.😊
September 28, 2026
Love the chair
September 18, 2026
Reply from GiftBox
Hi Susan, thank you for taking the time to leave Giftbox a five-star review! We’re thrilled to hear you love our Hazel sofa as much as we do :)
I came into store very in decisive…
I came into store very in decisive about buying/not buying tobacco and I walked out happy and with a smile on my face, Reanna know as manager by her card id. She was so lovely and polite and knowledgeable!! With tobacco
October 3, 2026
Unprompted review
Reply from GiftBox
Hi Busy Bee, thank you so much for taking the time leave us a five-star review! ! We’re thrilled to hear that our Giftbox team member was able to assist you while being polite and knowledgeable :)
I ordered a swig drink bottle online…
I ordered a swig drink bottle online picked it up in store.
Friendly service great product
September 16, 2026
Unprompted review
Reply from GiftBox
Hi Sallyanne, thank you so much for taking the time leave us a five-star review! We’re glad you had a great experience with our friendly Giftbox team and are happy with your new Swig bottle :)
Delivery was quick and much better…
Delivery was quick and much better price for the same product on other sites
September 16, 2026
Reply from GiftBox
Hi Carolyn, thank you so much for taking the time leave us a five-star review! We’re really glad your Giftbox order was delivered quickly:)
Easy process of ordering and super fast…
Easy process of ordering and super fast drlivery
September 14, 2026
Reply from GiftBox
Hi Louise, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Website so easy to navigate & quickly…
Website so easy to navigate & quickly complete an order.
Fast dispatch of order.
Quality products ordered
A pleasure to deal with a customer caring business.
I highly recommend this business as caring & trustworthy & a pleasure to deal with.
Thank you team for the generous discount gift on my next order .
October 1, 2026
Reply from GiftBox
Hi Karlene, thank you for taking the time to leave a wonderful five-star review and your kind words! We’re delighted to hear that you found our Giftbox website easy to navigate, your order was dispatched quickly, and you were happy with the quality of your products.
It means so much to us to hear that you felt genuinely cared for throughout your experience. We truly appreciate your recommendation and your support :)
Only ordered the pizza oven on…
Only ordered the pizza oven on Thursday. Arrived Friday.
Well packed, cant wait to unpack and use it
October 1, 2026
Reply from GiftBox
Hi Vivienne, thank you for taking the time to leave a five-star review! We’re thrilled to hear that your Giftbox order arrived quickly and well packaged :)
Box was smashed in
Box was smashed in, torn.
Courier driver conned my blind 90yr old mother into paying for delivery- which I'd already paid $20 express delivery for. Money was only returned when I threatened police involvement.
October 1, 2026
Reply from GiftBox
Hi Jean, thank you for sharing your feedback. We have raised this with Rendr and they have confirmed they'll make sure their courier partner is aware of the incident so they can address the driver appropriately and take steps to prevent this from happening again.
We also apologise that the delivery itself was not handled to the expected standard.
Great variety
Great variety, easy to navigate the online site. Very happy with purchased items. Fast delivery
September 28, 2026
Reply from GiftBox
Hi Joanne, thanks for taking the time to leave us a five-star review! We’re thrilled to hear you enjoyed the variety, found our Giftbox website easy to navigate, and were happy with your purchases and fast delivery.
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