I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
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There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Excellent service/ communication
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied with service.
May 29, 2026
Reply from GiftBox
Hi Ivana, thank you for taking the time to leave a five-star review! We are glad you are happy with Giftbox customer service communication and that they were able organise getting the product to you.
fantastic
fantastic. everything packed nicely as usual. quick to pick and send and delivered quickly.
May 27, 2026
Reply from GiftBox
Hi Trish, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fantastic experience with Giftbox; from the packaging, quick to pick and dispatch as well as the quick delivery.
Great good buy
May 13, 2026
Reply from GiftBox
Hi Brendan, thanks for taking the time to leave us a five-star review and kind words! Thank you for shopping with Giftbox :)
Item arrived in poor condition
Item arrived in poor condition. Box damaged on both ends, thick layer of dust on the box and part of the box had a sticker on it which was removed. This was bought as a gift, I cannot gift this. Delivery was quick.
May 27, 2026
Reply from GiftBox
Hi Jason, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you
2 lamps & steam cleaner
I purchased a floral lamp for Mother’s Day, my mum loved it so mum I have purchased a second one for her birthday.. I also purchased a portable steam cleaner that works so well. 🌟🌟🌟🌟🌟
May 11, 2026
Reply from GiftBox
Hi Tammy, thanks for taking the time to leave us a five-star review!
We love to hear that our customers love our lamps as much as we do! We are so glad to hear of your positive experience with our GiftBox portable steam cleaner!
The layout is great easy to find
The layout is great easy to find what you want and paying was a cinch. The yellow really makes everything pop.
May 28, 2026
Reply from GiftBox
Hi Harley, thank you so much for taking the time leave us a five-star review! We’re really glad you found the Giftbox website layout great especially with our iconic yellow and easy to navigate. Thank you also for the feedback regarding the payment glitch, we are currently working on that :)
Reply from GiftBox
Hi Atif, thank you so much for taking the time leave us a five-star review! We are thrilled you found Giftbox to have the best prices, customer service and variety of products :)
Reply from GiftBox
Hi Chelsea, thank you so much for taking the time leave us a five-star review! We’re really glad you are happy with our Giftbox product quality and that the delivery was quick :)
I’m not real good ordering online but I…
I’m not real good ordering online but I found it easy to use
May 27, 2026
Reply from GiftBox
Hi Steve, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website:)
I wanted to yoga figures which are…
I wanted to yoga figures which are available but I can’t get one so that ignores me
Very surprising how expensive your shipping is I think that is to expensive
I do love your shop there is some great products and prices are good
May 25, 2026
Reply from GiftBox
Hi Carl, thanks so much for your honest feedback. We’re sorry to hear you’ve had trouble getting one of the yoga figures and felt ignored, as that’s never the experience we want for our customers. We also understand your concerns about shipping costs and will definitely take that on board. That said, we’re so glad to hear you love the shop and enjoy the products and pricing overall.
Funky Products ❤️
I have shopped at Giftbox multiple times now and just have to mention how happy I am with their products and customer service. Just wonderful and I highly recommend. 👌🏼😊
May 26, 2026
Reply from GiftBox
Hi Jo, thank you for taking the time to leave a five-star review and for your continued support! It means a lot to hear that you’ve had such positive experiences with both Giftbox products and customer service. We truly appreciate your recommendation :)
Ease of use
Ease of use, availability of products. Adding an extra payment option like zip would accelerate sales in personal opinion
May 25, 2026
Reply from GiftBox
Hi Daniel, thank you for taking the time to leave a five-star review! We’re really glad you found our Giftbox site easy to use and enjoyed the product range. We also appreciate the suggestion about adding Zip!
Awesome online shopping experience
I found the website easy and straightforward to navigate and I found exactly what I was looking for
May 25, 2026
Reply from GiftBox
Hi Debra, thank you for taking the time to leave a five-star review! We’re really pleased to hear you found our Giftbox website easy and straightforward to navigate :)
I was having an issues with a product I…
I was having an issues with a product I purchased. Easy to contact, great communication, resolved very fast and efficient.
May 8, 2026
Reply from GiftBox
Hi Amanda, thank you for taking the time to leave a wonderful five-star review! We are pleased our Giftbox customer service team were able to resolve your issue fast and efficiently and that you found contacting Giftbox and the communication easy and great.
Reply from GiftBox
Hi Sara, thank you for taking the time to leave a five-star review! We’re thrilled to hear it was quick and easy to place your Giftbox order and that your order arrived quickly.
Great product and great same day…
Great product and great same day delivery service I'm a returning customer and will also use again in future and recommend to friends
May 6, 2026
Reply from GiftBox
Hi Lauren, thank you for taking the time to leave a five-star review! We’re delighted to hear you’re happy with the products and our same day delivery service. It means a lot that you’d recommend Giftbox to friends :)
This was a hit for my daughters sweet…
This was a hit for my daughters sweet 16th as a party bag gift to say thank you for attending and making her day special.
The kids absolutely roared with joy when they got to muck around with them. They loved it.
Quality was great, definitely worth their money and delivery was quick and easy.
May 6, 2026
Reply from GiftBox
Hi Melissa, thank you for taking the time to leave a five-star review! We’re so pleased to hear the console was a hit at your daughter’s party and that the kids had so much fun with it. It’s great to know you were happy with the quality and delivery as well. Thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Dean, thank you for taking the time to leave a five-star review! We’re pleased to hear that you are happy with our faulty stock policy and that experience has been easy.
Always great to deal with if there’s a…
Always great to deal with if there’s a problem it is resolved quickly. Very good company.😁
May 6, 2026
Reply from GiftBox
Hi Anne, thank you for taking the time to leave a five-star review and your kind words! We’re glad to hear any issues are resolved quickly and that you’ve had a positive experience with Giftbox :)
Love the light arrived in good time and…
Love the light arrived in good time and well packed
May 5, 2026
Reply from GiftBox
Hi Renato, thank you for taking the time to leave a five-star review! We’re so happy to hear you love the light and that it arrived quickly and well packed. Thank you for shopping with Giftbox :)
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