I purchase the movie tickets a few days ago, there was a misunderstanding. I needed my tickets quickly and I didn’t know it takes some time for the email to come through. I reached out to the company... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was looking for a special activity to do for my wife’s birthday and came across Giftory. I found their Bustronome Fine Dining Lunch Bus Tour of NYC, and at first it was priced at a little over $... See more
Company replied
It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much fo... See more
Company replied
I booked a Napa Valley Wine Train lunch through Giftory as a birthday gift for my husband. Unfortunately he got sick twice (once with a bad cold and later with a kidney stone and infection) and we... See more
Company replied
Company details
- #79 of 118 best companies in Gift Shop
About Giftory
Written by the company
At Giftory we believe that experiences are the best way to create memories that last a lifetime, and that's why we offer a range of fun and exciting experiences that are perfect for any occasion.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
Contact info
Washington DC, United States
- 202-719-0385
- https://www.giftory.com/pages/contact
- giftory.com
4.1
Great
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought my partner a weekend getaway…
I bought my partner a weekend getaway in New England to unwind and we had a fantastic time, thank you Giftory !
February 25, 2026
Unprompted review
Reply from Giftory
Hi,
That sounds like the perfect way to recharge! New England is such a beautiful backdrop for a getaway, and I’m so happy to hear you and your partner had a fantastic time.
Thank you for sharing the positive feedback! It really makes our day to know we played a part in a great memory. We look forward to helping you plan your next escape!
Best,
Justin Manager of Customer Service
My friends in DC gifted me a fabulous…
My friends in DC gifted me a fabulous driving experience for my 45th birthday ! Looking forward to it
March 2, 2026
Unprompted review
Reply from Giftory
Hi,
Happy early 45th Birthday! What an incredible gift from your friends, there really is nothing quite like hitting the track or the open road to celebrate a milestone like that.
Washington D.C. has some fantastic driving experiences nearby, whether you're getting behind the wheel of an exotic supercar or a rugged off-roader. I’m so glad we could be a part of your birthday celebration, and I’m sure it’s going to be a day you’ll never forget.
Enjoy the ride, and definitely let us know how it goes!
Best,
Justin Manager of Customer Service
Amazing customer service
Amazing customer service ! Brielle helped me through the whole booking process, she was kind and patient & waited until everything was processed before letting me go and I sincerely appreciated it.
March 3, 2026
Reply from Giftory
Hi,
Thank you so much for the kind words, and I am so glad Brielle was there to walk you through every step of the way. We know that the booking process can sometimes feel a bit technical, so having a patient and kind guide like her makes all the difference.
I will be sure to share your lovely feedback with Brielle, she will be so happy to know her support truly made your experience better. We really appreciate you taking the time to share this, and we hope you have an incredible time at your experience.
Best,
Justin Manager of Customer Service
Amazing customer service
Amazing customer service! Will be booking another event!
March 3, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the fantastic feedback! It is so great to hear that you had a wonderful experience with our team. We always aim to make the process as smooth as possible, and knowing that you are already planning your next event is the best compliment we could receive.
We can’t wait to help you get that next adventure on the calendar, and please don't hesitate to reach out if you need anything at all.
Best,
Justin
Manager of Customer Service
There was a miscommunication in the…
There was a miscommunication in the ordering process but they squared it away got me. I really appreciate it.
March 3, 2026
Reply from Giftory
Hi,
Thank you so much for the feedback, and I am so glad we were able to jump in and get that miscommunication squared away for you. We know that ordering can sometimes get a little tangled, so it is always our priority to untie those knots as quickly as possible.
We really appreciate your patience and your kindness, and we hope you have an absolutely fantastic time at your event. Please don't hesitate to reach out if you need anything else!
Best,
Justin
Manager of Customer Service
When I requested a refund
When I requested a refund, Justin was very prompt and efficient in communicating with me and issuing the refund.
March 3, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the kind words, I am so glad I could get that refund processed for you quickly and efficiently. We know that waiting for a resolution can be the most stressful part of the process, so I always aim to make it as seamless as possible.
We truly appreciate your patience, and we hope we can help you find the perfect experience in the future. Please don't hesitate to reach out if you need anything else!
Justin
Manager of Customer Service
mistake during checkout
I made a mistake during checkout. It was it would take a bit for a response but I got it back within 24 hours.
February 25, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for sharing your experience! We know how stressful it can be when a mistake happens during checkout, so we make it a priority to get those sorted out as quickly as possible.
I’m thrilled to hear our team was able to get back to you within 24 hours and get everything back on track. We appreciate your patience and your business!
Best,
Justin
Manager of Customer Service
The customer service team is top notch
The customer service team is top notch, answered all my questions an got us booked for the event quickly and easily
February 25, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the fantastic review! It is wonderful to hear that our customer service team provided you with top-notch support and was able to answer all of your questions.
We always strive to make the booking process as quick and easy as possible, so we're thrilled that we could get you all set up for your event without a hitch. We hope you have an absolutely amazing time, and please let us know if you need anything else!
Best,
Justin
Manager of Customer Service
Accidentally bought the wrong tickets.
Accidentally bought the wrong tickets. I bought tickets to AMC instead of Regal and they quickly refunded me and returned my purchase.
February 24, 2026
Unprompted review
Reply from Giftory
Suggested Response
Hi,
Thank you for taking the time to leave a review! We know how easy it is to accidentally select the wrong theater when you are rushing to grab tickets.
I am so glad to hear that our team was able to jump in, process your refund quickly, and get everything sorted out for you without any hassle. We are always here to help if you need anything else in the future. Enjoy your movie!
Best,
Justin
Manager of Customer Service
Purchased a gift card for Olive Garden…
Purchased a gift card for Olive Garden from Giftory for a birthday present. When the recipient tried to use the card at the restaurant it had already been used. Humiliating for the gift recipient as well as for me. Did some research on Giftory’s shady practices after discovering they have an “F” rating with the BBB and discovered they were victims of Identity Theft I believe they were required to inform their customers about their personal data exposure but failed to do so.
**Tried unsuccessfully 3 times for a refund to no avail.
January 19, 2026
Unprompted review
Reply from Giftory
Hi ES,
Thank you for providing your feedback, and I am very sorry for any trouble your recipient had at the restaurant while using their gift card. We are unable to locate your order with just the initials ES, so please give us a call at 202-719-0385 and ask for either Justin or Miranda and we can make this right for you.
Best,
Justin
Manager of Customer Sevice
Huge Waste of Money
Huge Waste of Money, excessive hurdles and terrible customer service makes it impossible to redeem their vouchers. Have submitted several requests for help through their website, wasted countless hours with this disaster and still have nothing to show for it.
December 22, 2025
Unprompted review
Reply from Giftory
Hi Michael,
Thank you for the feedback. I took a look and we did answer your inquiries and it seems like everything is solved on our end. We have tried to reach out but have not been able to get in touch with you. Can you please give us a call at 202-719-0385 and ask for Justin or Miranda so we can get this taken care of for you?
Best,
Justin
Customer Service Manager
The customer service Agent was very…
The customer service Agent was very helpful and knowledgeable
February 18, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for leaving such a kind review! We put a lot of focus on training our team to be as knowledgeable and supportive as possible, so I am thrilled to hear that your agent hit the mark and was able to help you out.
I will be sure to share your compliments with the customer service team to keep the positive momentum going. We really appreciate your feedback and hope to serve you again soon!
Best,
Justin
Manager of Customer Service
Great Deal, Easy Booking
Justin was very repsonsive in booking my activity
February 17, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the kind review! It was an absolute pleasure helping you get your activity booked.
We always want to make sure the booking process is as quick and seamless as possible, so I am so glad I could jump in and get everything sorted out for you. I hope you have a fantastic time on your activity!
Best,
Justin
Manager of Customer Service
Thank you Justin for all your help
Thank you Justin for all your help! Quick and efficient solution
February 18, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the wonderful review! It was an absolute pleasure working with you to get everything resolved.
We know your time is valuable, so providing quick and efficient solutions is always my top priority. I am so glad I could jump in and help out. If you ever need assistance with anything else in the future, please don't hesitate to reach out!
Best,
Justin
Manager of Customer Service
Very responsive and helpful!
February 17, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the wonderful review! We always strive to be as responsive and helpful as possible, so it is fantastic to hear that our team hit the mark for you.
We really appreciate your feedback and look forward to helping you again in the future!
Best,
Justin
Manager of Customer Service
Be aware of this vendor
Be ware of this vendor. While you can purchase the ticket/experience at a discount, redeeming the voucher is another story. No where on their site does it make clear that you cannot redeem the tickets on demand. Instead, you have to request when you’d like to use the voucher and wait for them to respond. This was the case when my family planned to go to the zoo, I requested to redeem the voucher 3 days before our scheduled day and Giftory emailed back a week later “sorry we missed you.” In turn I had to buy tickets direct from the zoo. I disputed giftory with my credit card saying the services couldn’t be used and the merchant tried to use my booking request as “proof” that I used the services. False advertisement- take your money elsewhere!
January 8, 2026
Unprompted review
Reply from Giftory
Hi,
I am so sorry for the frustration and inconvenience you experienced while trying to plan your family's trip to the zoo. I completely understand how stressful it is when plans get disrupted.
Looking into our records for your order, I see that the booking request was actually submitted the day before your intended visit. While our team always does everything we can to rush last-minute requests, we generally need 3-5 business days to process and confirm bookings with our venue partners. I apologize if this timeline was not clear when you were purchasing and redeeming your voucher.
We absolutely want to make this right for you and get this sorted out. Please give us a call at 202-719-0385 and ask directly for me (Justin) or Miranda. We will look into your account immediately and work with you on a fair resolution.
Best,
Justin
Manager of Customer Service
Justin from Giftory was incredibly…
Justin from Giftory was incredibly helpful and responsive. He answered all my questions clearly and quickly. I had three activities booked, and he managed to send over all the confirmations in record time. I’m very pleased with the service I received. Thank you, Justin, wishing you continued success.
February 14, 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the incredibly kind review and the warm wishes! It was an absolute pleasure working with you to get all three of your activities sorted out.
I know juggling multiple bookings at once can sometimes feel a bit overwhelming, so my goal is always to get those confirmations over to you as quickly and clearly as possible. I am so glad I could help make the process seamless for you.
I hope you have an absolutely amazing time on all of your activities! Please don't hesitate to reach out if you ever need help planning your next adventure.
Best,
Justin
Manager of Customer Service
Terrible, waste of money
Terrible. Got a AMC deal with tickets and all back In September for this week. All of a sudden, my tickets don’t exist in my giftory account. When I know I purchased them. I’d steer clear if possible. First and last experience with this company. “Your voucher never expires” well it seems like it’s no longer active to me
February 16, 2026
Unprompted review
Reply from Giftory
Hi Tom,
Thanks for your feedback. We would be happy to assist you if you could send us a request at https://www.giftory.com/pages/contact. The voucher never expires, so you probably just need to add it to your account. You can do so by entering the voucher code at giftory.com/voucher.
We look forward to hearing from you so we can assist.
SCAM!!!!! Not to be trusted!
I purchased a spa day with Giftory. The voucher was not accepted by the spa and I asked for a refund and I did not get a response. They do not have a number to contact just through email. This purchase involved a significant amount of money, and it is incredibly frustrating to be left without the service I paid for.
February 8, 2026
Unprompted review
Reply from Giftory
Hi,
I completely understand your frustration. Booking a relaxing spa day only to have your voucher turned away is incredibly disappointing, and I am so sorry for the stress this caused, especially when a significant amount of money is involved.
I want to gently clarify how our spa packages work so you know what happened. The initial Giftory voucher you received actually needs to be redeemed through our system first to generate the official gift card that the spa accepts. I apologize that this extra step was not clearer during your purchase and redemption process!
Please rest assured that we did receive your request, and I can confirm that a full refund has already been processed for your order.
Even though you have been refunded, we know this experience fell short and we would love the opportunity to truly make it right. Since you mentioned having trouble finding a contact number, please give us a call directly at 202-719-0385 and ask for me (Justin) or Miranda. We would love to speak with you and ensure you are fully taken care of.
Best,
Justin
Manager of Customer Service
I had a very disappointing experience with Giftory AVOID THIS
I had a very disappointing experience with Giftory.
On December 28, 2025, I purchased four San Diego Zoo tickets through Giftory for $249.60. I received an order confirmation and an email stating that they had contacted the zoo, but I never received the actual tickets.
Since I did not receive the tickets and was not getting a timely or clear response, I had to purchase the tickets directly from the San Diego Zoo using a different credit card to avoid disrupting my plans.
I contacted Giftory multiple times the same day to report that I never received the tickets. After several back-and-forth emails, I was told that because I had opened a dispute with my credit card company, they could not issue a refund through their system.
At the end of the day, I paid for a service that was never delivered. The lack of timely fulfillment and resolution was extremely frustrating. I would not recommend purchasing time-sensitive tickets through Giftory.
December 28, 2025
Unprompted review
Reply from Giftory
Hi,
I completely understand how stressful it must have been to scramble for tickets at the last minute, especially when you were just trying to enjoy a day at the San Diego Zoo.
I want to gently clarify a couple of things regarding your order so you know exactly what happened behind the scenes. First, our platform is unable to process same-day bookings. We need a bit of lead time to coordinate with our venue partners and secure the actual tickets, which is why they didn't arrive in time for your visit that day.
Regarding your refund, I see that you opened a dispute directly with your credit card company. When a charge is disputed, the bank handles the return of the funds, which means you do receive your money back through that process! However, doing so locks the transaction on our end, making it physically impossible for us to issue a separate, duplicate refund through our system.
Even though your bank has handled the financial side, we know this was a frustrating experience and we would still love the opportunity to make it right. Please give us a call at 202-719-0385 and ask directly for me (Justin) or Miranda. We would be happy to speak with you and see what we can do to improve your experience!
Best,
Justin
Manager of Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.