Giftsur Reviews 

Needed to cancel an order because it wouldn’t arrive in time for Christmas. Customer service was very responsive and offered multiple options to resolve the issue.

I ordered 2 whiskey glasses on November 20 but did not receive any confirmation email. I sent an email through their website on December 6 asking for an update. I sent screenshots of the transaction that came out of my bank account and what I ordered. The glasses arrived a day after I needed the gifts. These whiskey glasses are very disappointing. The quality is poor. I will never order from this site again. I could’ve ordered this through Amazon and received it faster and probably much cheaper.

Placed order on 11/23/2025, contacted customer service on 12/04/2025 regarding status of order because I had received no updates. I was advised that the order had not shipped yet this company gave me excuse as to why order was not shipped. I asked 3+ times for my order to be cancelled and for a refund and each time a different representive responded with only offering 20% discount, and requesting that I give the representative a 5 star review before they would process a refund because cancelling and processing a refund would affect and hurt their personal rating. Gave very scamish vibes and I do NOT recommend ordering from this site.

Easy transaction and communication

The company was quick at responding to my needs.

I'd give 0 stars if I could. Absolutely horrible. Disappointed person for an Advent calendar. Horrible quality, horrible service. And what was I offered for a refund? To send the product back to China at my expense or $35 in credit to their junk factory. No thanks! SCAMMERS - Beware!!!!

Terrible quality. Stickers on the glass were crooked and peeling off already. I ordered whiskey glasses but got wine glasses.

The product took forever (and multiple emails) to arrive. They only offered me more products or a 20% discount. Don’t order from this site.

Very helpful in preparing my refund and letting me know that order was out of stock at this time

Charlotte wad very helpful and solved my issue quickly

I ordered some team bells on Oct. 30,2025 on you tube and never received them.

The customer service rep was so kind and timely with their responses. Thank you!

The product took forever (and multiple emails) to arrive and the quality was horrible. Everything is already falling off the glass. Very disappointing.

Excellent service

Customer service is great, good communication

I had a mixup with my mailing address and wasn't able to catch it in time before it shipped. Unfortunately I wasn't able to get my order before Christmas, but Heidi helped me by giving me a full refund. Dealing with her was easy and she took care to make sure I was satisfied. I would buy again.

The lady working with me getting my refund was excellent. She tried to help me still get the product but the situation was out of her hands! I would give her a 5 star rating! I was not happy that the place didn’t contact me in regards to the delay and problem regarding the ornaments! Also the whiskey glasses look nothing like the picture—didappointing

Zeo was outstanding throughout my whole process. I didn't realize it would be coming from overseas, so when it was later than I thought I reached out and she has kept me updated every few days. With it being a Christmas present for my boss I need it to be here. She is an asset to your company.

Took a little while, but it got here in time for Christmas,

Customer service resolved an issue with a quick response.