Giftsur Reviews 

314
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and dedicated staff. Many highlight the helpfulness, efficiency, and responsiveness of representatives, often described as kind and attentive. Reviewers appreciate the personalized support received, with staff frequently going above and beyond to resolve issues and ensure satisfaction, fostering trust. Conversely, a small portion of people felt product quality and accuracy were sometimes an issue, with items not matching advertised images or appearing lower quality. Some customers also noted order fulfillment challenges, such as delivery delays or receiving incorrect items. A few reviewers reported difficulties with the refund process, including unfavorable terms or requests for five-star reviews.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing significant disappointment regarding... See more

Order

People report ambiguous experiences with order, with many expressing significant dissatisfaction and advising... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and... See more

Refund

Consumers find refund to be ambiguous, with many reporting difficulties in obtaining a full refund, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady working with me getting my refund was excellent. She tried to help me still get the product but the situation was out of her hands! I would give her a 5 star rating! I was not happy that t... See more

Rated 5 out of 5 stars

Heidi has been nothing but amazing with her customer service!!! Top notch!! This process started off a little difficult but once she started to assist me it became much easier. Every time I reached ou... See more

Rated 5 out of 5 stars

I want to make sure I give 5 stars to my service rep!!! Even though the product didn’t look exactly like what I was expecting - the customer service was wonderful. They were respectful, considerate... See more

Rated 5 out of 5 stars

Jamie was my main point of contact and keptebswst of where my delivery was as in the supply chain process. She also explained the craftsman shop that vent into the production of the item that I ordere... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

314 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.9

All reviews

(314)

306 reviews in the last 12 months

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Rated 5 out of 5 stars

Jamie addressed the issue I had with…

Jamie addressed the issue I had with glasses that I ordered that were engraved incorrect. Jamie promised to send me a two replacement glasses. I am submitting this positive review based on Jamie fulfilling the promise to replace the glasses I ordered.

December 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Good support

I wasn't going to receive the item on time, so I contacted the seller and received support quickly. They were helpful and listened to my request.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

The product was shipped and arrived quickly, and the packaging was exceptional. I am very happy with my purchase.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer er service

I ordered Carolina Panther glasses. There was a delay but the customer service team took care if it. I received the glasses. They are very nice. The customer service rep also gave me a partial refund for the shipping issues. I would definitely order again.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Buffalo Bills glass

I bought the Buffalo Bills glass for my daughter, I'm hoping she will like it. I am disappointed that the collector gift box was not available but it is what it is.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt response

Request to cancel my order and get a refund was promptly approved and promised by Charlotte. Hoping to see refund soon.

December 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam

First I was charged $42.07 for phillies glasses that looked very nice in the ad but when they arrived 2 weeks late they we actually $1 store tiny fish bowls with paper phillies stickers on them .they can't be washed or the stickers will come off. I was also charged for package insurance which I never approved. For a refund I need to return the glasses at my expense over $20 with insurance . And since the company has been dishonest so far I may never get my refund and I will be out appro. $70

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Charlotte was very helpful in resolving…

Charlotte was very helpful in resolving my issue w/my order. Unfortunately I had to cancel due to when I would receive my order but she was able to help me w/the cancellation and getting a full refund for me started

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

I'm afraid I've been scammed

I am a 70 year old on a fixed income. I purchased in good faith a gift for my so for Christmas. Giftsur immediately withdrew the money from my account. I have not had any contact or response from them since. Can anyone help me? Tell me what to do? The bank withdrawal was made by genialme Laverne California. When I try contacting them it comes back undeliverable

November 26, 2025
Unprompted review

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