GIGABYTE Reviews 

Very annoying rattling sound from video card fans. Beware.

I bought Gigabyte G34WQC last summer, and it had one dead pixel, so they replaced it and gave me a new one. It works perfectly, and I recommend it to anyone!

Surprising reviews.
I have had excellent customer support response to my problems. Very quick to reply with really useful suggestions and links to download and replace certain applications which the dubious app centre often gets wrong.
It's a bit time consuming with full specs and part numbers needed to get initial support but once done it's a great system.

They are doing nothing to fulfill early orders of graphic cards. Instead they make "new" editions so thwy can sell them for higher prices. At least they should be fair and be open about it. Instead they are holding their customers in the info darknes. I really dislike this gready and non-fair behaviour.

Sent mail in for a rebate months ago. When it should have been given to me with 3 to 5 business days. Tried to email 2 different customer service emails of theirs and they have ignored me. Bad.

CONNED MY 82 YEAR FATHER INTO PURCHASING ADDITIONAL INTERNET SECURITY BY BLOCKING HIS COMPUTER, ATTEMPTED TO TAKE 3 PAYMENTS TOTALLING £1400.00 FROM MY FATHERS ACCOUNT. HARASSING MY FATHER WITH PHONE CALLS. CUSTOMER SERVICES VERY VERY RUDE AND HUNG UP ON ME. REPORTED TO AUTHORITIES

Sent me 4 monitors in a row with dead, alive bugs inside with potential nest.

Waited 2 hours on phone, refused to pick it up, told me to leave a voice message, it has been now 3 months and nobody has called back.

Created a support ticket, completely ignored my complaints, delayed response and closed the ticket.

Clear violation of safety, health and nobody is regulating them.

One of the worst group of humans within a company to exist.

Impossible to get third party repair service on the laptop. None of their laptop’s parts have ANY serial numbers to work with, meaning only Gigabyte’s horrendous customer support pipeline can help you get it fixed, no replacement parts at all available. $1,300 spent on an Aorus 5 KB, nine months in and one of the fans completely stops spinning. Laptop is unusable, so I try to contact support, 12 days in and not even any acknowledgment of the request to send the laptop in to repair! Horrible company, will NOT be buying from them again. $1,300 down the friggin drain…

Gigabyte has had my RMA for over a year this december! I sent it in for october of 2020, they lost it in transit after paying for the repairs, they didnt tell me about it after waiting so many months, they said they would pay me back via cheque, 4 months later still no cheque, I then contacted them for the past 2 months and still no reply via email. they have NO toll free number! Keep in mind this motherboard and the repairs cost me over 1000 USD, so thats just money that is no where to be seen or heard of for almost a year!

Gigabyte has had my X570 Aorus Master motherboard for over 5 weeks. The board caused frequent reboots which did not seem related to the intensity of my activity. Finally it stopped booting all together. Terrible customer service that includes long delays, poor communication, and a charge of $100 for what they say is a minor repair (which I paid, under duress, two weeks ago). DON"T BUY their products or you may find yourself in a similar situation.

Very bad. I had my motherboard for a month and it randomly stopped working. I sent it in for RMA repairs and it has now been 5 months and they still have not finished repairs. They do not respond to emails and the customer support over phone calls is terrible. There is no way for me to contact them. Bad company with terrible support services, would not recommend buying from them.

Has had my gpu for almost 10 months under warranty. No replacement. And won’t offer a refund Bc it was in a prebuilt. They’ve ignored my emails for 2 months straight. And I’ve called customer service atleast 20+ times just for them to never pick up and leave me on hold for hours until they close. Even used their callback feature just to never be called back. Such a terrible company with terrible customer service. Would give 0 stars if I could.

They pretend to respond to questions within 7 business days but won't even bother to respond no matter when....

Nothing good to say about this companies customer service. First, it took for ever to be in contact with them. Contacting by phone was almost non-existent. Finally was able to connect via online. It cost me almost $40 to send my GPU and was never contacted if they received it or any diagnostic results. I had to call them to find out. Even though everything checked out on my GPU they haven't shipped it back. It would be great if they did a remote diagnosis like CLX Gaming.

They have finally sent the keyboard and hence upgrading to 3

Bought gigabyte monitor promotion to get free keyboard but the keyboard never arrives.
Many people got scammed by their fake promotion.
Not trustworthy.
Would never buy their product again.

GIGABYTE Refused my warranty for both 3080 & 3090 Graphics cards for fault motherboard

4 Gigabyte parts in a new pc 4 had issues. PSU might explode, AiO sometimes forgets to spin the fans or use the display randomly, z490 aorus master ethernet controller offed himself after 2 months and 3080 gaming oc identifies as a stovetop not a graphicscard

Customer Support is almost nonexistent! You cannot call and I put in a support ticket online and no answer. To pay that much money for a motherboard that does not work is ridiculous!! Why do I have to wait weeks for an answer?

RMA on a video card. over six months now, nothing. Spent 2 hours yesterday on hold, nothing. Probably the worst large company I've ever had pleasure of doing business with