I bought 2 French Esim, one with number and another without, and they both worked very well ! 5G works everywhere, the phone number works very well if you want to create new account or even make c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sceptical at such a low price and due to personal ineptitude, I struggled to get started BUT the person at the end of the WhatsApp chat was fantastic and sorted the problem super fast for me! No conn... See more
Company replied
The e sim worked great once loaded to my phone. Samsung galaxy s22. As advertised it worked in regional areas of Vietnam without issues. Instructions where provided on how to load the esim to andr... See more
Company replied
Fantastic customer support. No BS, just got out of the box at NTC and decided to get a quick 7 day E-sim, well the think was automatically on Verizon Wireless, support was will to help with a refund,... See more
Company replied
Company details
Written by the company
GIGAGO is the No.1 eSIM service provider based in Hong Kong that solves the pain of high roaming charges by giving you access to eSIMs (virtual SIM cards). We offers global data connectivity for all travelers, making it easier and much more convenient for them to stay connected during their trip in more than 200 countries and territories. With our eSIMs, you can download and set up a digital data plan and stay connected anywhere in the world right after landing. Whether you are exploring new cultures, embarking on a business trip, or simply indulging in a well-deserved vacation, you will want to stay connected throughout the trip. That is where Gigago.com comes in.
Contact info
Unit 205, Unit C, 2/F, Kwong On Bank Mongkok Branch Building, 728-730, Nathan Road, 999077, Hong Kong, Hong Kong
- +1 657-571-1199
- hello@gigago.com
- gigago.com
4.8
Excellent
840 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
This is the first time I have used an…
This is the first time I have used an ESim. Very happy with your product.
September 13, 2026
Unprompted review
Reply from Gigago eSIM
Dear Barbara,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
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Easy to set up and worked flawlessly…
Easy to set up and worked flawlessly during our trip to Hanoi and Sa Pa.
August 29, 2026
Unprompted review
Reply from Gigago eSIM
Thank you so much for your wonderful review! We’re delighted to hear that the eSIM was easy to set up and worked flawlessly throughout your trip to Hanoi and Sa Pa. We hope to welcome you back to Vietnam again soon! 💙
GIGAGO Team.
Good price and working very very well.
This is the 2nd time I buy an esim from Gigago. Again the installation of the esim was very easy to do and everything is working very good.
September 3, 2026
Unprompted review
Reply from Gigago eSIM
Dear Frank
Thank you so much for your wonderful review and for choosing GIGAGO for the second time!
😊 We’re delighted to hear that the installation was easy and everything is working smoothly. Your continued support truly means a lot to us. ❤️
Worked great and great coverage
Worked great and great coverage, easy to do
August 15, 2026
Unprompted review
Reply from Gigago eSIM
Dear Lee Bebbington,
Thank you so much for your kind review! 😊 We're delighted to hear that the eSIM worked great, provided good coverage, and was easy to set up. We really appreciate your support! 💙
Best regards,
GIGAGO Team.
Excellent value highly recommend
August 13, 2026
Unprompted review
Reply from Gigago eSIM
Dear Vicky,
Thank you very much for taking the time to share your positive feedback with us.
We’re delighted to hear that you found our service to be excellent value and that you would highly recommend us. Your kind words are greatly appreciated and mean a lot to our team.
We look forward to assisting you again on your future travels!
All the best to you!
Best regards,
GIGAGO Team
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Great customer service
Well I haven’t used the service yet, but their customer service is professional and quick.
August 27, 2026
Unprompted review
Reply from Gigago eSIM
Dear Ruiqi Xu,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
Excellent service I have used them all…
Excellent service I have used them all over the world and if I have an issue they will always reply and resolve it quickly . I would recommend
August 27, 2026
Unprompted review
Reply from Gigago eSIM
Dear Steve
We’re truly happy to know that you’ve had a great experience using our eSIMs around the world and that our support team could assist you whenever needed. Your trust and recommendation mean a lot to us. We look forward to serving you again on your future travels! ❤️
Best regards,
GIGAGO Team
Easy to set up
Easy to set up. Customer service Help using WhatsApp is very fast and excellent
August 26, 2026
Unprompted review
Reply from Gigago eSIM
Dear Bayram Kiani
Thank you so much for your wonderful review! 😊 We’re delighted to hear that the eSIM was easy to setup and your kind word for our support. Your review means a lot to us!
Best regards,
GIGAGO Team
Worked well
Worked well, a bit complicated to set up, worked well once we arrived in Vietnam. Would recommend to others and would use again
July 24, 2026
Unprompted review
Reply from Gigago eSIM
Dear George G,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
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Very simple to set up
Very simple to set up, saved us a fortune in roaming data
August 3, 2026
Unprompted review
Reply from Gigago eSIM
Dear Alex Crowe,
Thank you so much for your kind review! 😊 We’re thrilled to hear that the eSIM was easy to set up and helped you save on roaming costs. Have a wonderful trip! ✈️
All the best to you!
Best regards,
GIGAGO Team
So easy to install
So easy to install and I had great service the whole time I toured Vietnam. Highly recommend to anyone travelling.
August 5, 2026
Unprompted review
Reply from Gigago eSIM
Dear Shelly,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that the eSIM was easy to install and kept you connected throughout your Vietnam trip. Your recommendation means a lot to us!
Best regards,
GIGAGO Team
bought the e-sim to use for our holiday…
bought the e-sim to use for our holiday in Vietnam, easy to buy , install and quality of 5G in Hoi An and Da Nang was great , great price and would definitely buy E-Sim again
August 7, 2026
Unprompted review
Reply from Gigago eSIM
Dear Melanie van de Peppe,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
Smooth process
I bought the viettel esim from gigago esim and it came immediately via email. The purchase and activation process were straight forward and I was able to use it immediately. Would definitely buy again and recommend to the buyers needing an esim for international travel.
August 6, 2026
Unprompted review
Reply from Gigago eSIM
Dear Tuan,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
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So easy to setup
So easy to setup , highly recommended if you want a good eSIM .
August 14, 2026
Unprompted review
Reply from Gigago eSIM
Dear Anthony,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that you found our eSIM easy to set up and would highly recommend it. Your feedback means a lot to our team and motivates us to continue providing a simple and convenient eSIM experience for our customers.
We truly appreciate your trust in Gigago and look forward to serving you again on your future travels!
All the best to you!
Best regards,
GIGAGO Team
Reply from Gigago eSIM
Dear Ibrahim alqannas,
Thank you so much for your kind feedback!
We’re delighted to know that you had a positive experience with our team and appreciated the staff’s knowledge and experience. Your recognition means a lot to us and motivates our team to continue providing helpful and professional support.
We truly appreciate your trust in Gigago and hope to assist you again on your next trip!
All the best to you!
Best regards,
GIGAGO Team
Very simple to activate at a low price…
Very simple to activate at a low price compared to competitors.
I used it in Vietnam on two different phones (mine and my daughter's) and we had everywhere a stable 5G connection.
July 11, 2026
Unprompted review
Reply from Gigago eSIM
Dear Vincenzo,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
Works great, excellent customer service
Works great and excellent customer service. Shout out Van for promptly helping me with my issue.
August 9, 2026
Unprompted review
Reply from Gigago eSIM
Dear Vincent,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that everything worked great and that you were happy with our customer service.
It was my pleasure to assist you, and I truly appreciate the shout-out! We hope to keep you connected on all your future travels. ✈️🌏
Best regards,
GIGAGO Team.
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Definitely recommend this company
The data plan was reliable and strong during my trip to Vietnam. The customer service through WhatsApp was responsive when I needed help.
July 24, 2026
Unprompted review
Reply from Gigago eSIM
Dear Khoi Luong,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
Reply from Gigago eSIM
Dear anjo rasker,
Thank you very much for your kind review.
We truly appreciate you sharing your experience with GIGAGO. Your feedback is very valuable to us as we continue to strengthen our customer support team and improve responsiveness so we can assist our customers more proactively and efficiently.
If you have any suggestions on how we can serve you even better, please feel free to share—we’re always here to support you.
All the best to you!
Best regards,
GIGAGO Team
5 star
Very convenient while travelling. Very easy to install. Signal is great in all places we went to.
July 27, 2026
Unprompted review
Reply from Gigago eSIM
Thank you so much for your wonderful review! 😊
We're delighted to hear that you found our eSIM easy to install and convenient for your travels. It's also great to know you enjoyed strong signal coverage throughout your trip.
We truly appreciate your support and look forward to keeping you connected on your next adventure! ✈️🌍
GIGAGO Team.
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