Giganet Reviews 2,687

I originally signed up with Giganet at the beginning of April 2024 but due to the original installers not installing the correct equipment outside the house they could not set it up and I was informed there would be a delay. Finally after some weeks I saw the groundwork outside had been done and expected an update. I received an email that read I had 3 days to provide an installation date or the order would be cancelled. I immediately responded with alternative dates so Giganet cancelled the order!!!!! What?!? Okay, I thought that’s on them.

Come October I was contacted by another Giganet salesman who said I could still get the 12 month free offer if I signed up. I advised him of what happened before but he said that’ll be fine. I went through all the details and an installation date was set. Of course no one showed on the installation date, no emails to confirm installation or cancellation. I contacted the salesman who told me to contact customer services. Customer services told me that my order had been rejected because of a previous attempt to connect and that that case was not closed. I’ve been asked to contact customer services again to sign up for a third time. I don’t think I’ll be doing that though as who has to sign up three times to get a service installed. All I want is fast fibre broadband but I can’t get it. I give 2 stars as the customer service rep was polite, I can’t comment on the actual internet service because 7 months after first signing up I still haven’t had it installed. Please Giganet brush up on your emailing system.

UPDATE November 2025 - I finally got broadband fitted in December 2024 and it’s now been a year almost. The broadband is flawless and meets my requirements and expectations. Apart from the monumental amount of faffing around the service now is great. Provider has changed to cuckoo and they’re equally as good. I now recommend this company.

They won't let you renew contract you have to cancel first then 1 month later U can renew also anyone you speak to has no clue

Des from gigganet was fantastic, gave me a fantastic deal and couldn’t be more helpful!

Complete shambles until jaye Williams resolved all of the issues outstanding service and the only reason they get 5 stars many thanks jaye you've been amazing

Very bad customer service

Victor was a really lovely and helpful rep that from the minute he arrived at my door his personality and nature made me feel very comfortable and reassured about the giganet service. I would definitely recommend Victor and the service Giganet provide!

We’ve just signed up to Giganet and so far they have been faultless, nothing has been too much trouble.

Des came out to see us and answered every question we could come up with in a nice, easy to understand way - super knowledgeable and a really nice guy rather than the usual pushy types that try to sell you stuff you don’t need.

Des, whatever they’re paying you it isn’t enough…

I’m sorry to say I cannot recommend. The salesman Des Day was brilliant. Informative, reassuring and knowledgeable. The installation and subsequent failure of internet provision together with very poor technical support/customer service was very bad. I just kept calling and when I asked for the matter to be escalated and threatened to cancel. I spent hours on the phone trying to get it working. I finally was directed to Jaye who did work hard to get the internet working. Prior to this one of the customer service people was so rude, made me feel utterly stupid and then there was another who told me the truth that all our efforts were in vain because the damn thing was deemed non-operative. I appreciated that rather than feel it was something I was doing incorrectly.

I’m connected now but I have a poorly installed setup.This is something they said they would resolve together with compensation for five days of no internet - and nothing…for weeks. I’m going to refer the matter to OFCOM and write to their CEOs if I don’t hear anything next week. I was also told that my Ethernet over mains adaptors will no longer work because I didn’t purchase the top package. I ran from poor customer service at BT for this and it actually makes BT look quite competent now.

First I will mention the speed of download and upload are as good as they say they are however maybe as a new company and not quite experienced enough the technical support and customer service is absolutely shocking
Services had gone down for 4 days before they send out a "engineer" then to be told nothing is wrong and they cannot or will not do anything about it!! Still in contract and no missed payments 7 days in and still no resolution. Much better off els where.

Wel i was initially happy with Giganet, until Cookoo fiber took over. Every month has been a problem and for the last three months have continued to try to take payment from my old deleted bank account. I have have contacted then 5 times this year about payments from my bank account, have set up a standing order and im still getting emails about failure to pay my bill. The porthole is a joke and will randomly lock me out and change details without warning.
Why change something that isn't broken?
I am seriously thinking of going back to Virgin media that is more expensive but so much less irritating.

Des Day was very nice friendly And very helpful

Absolutely amazing customer service from mo 👏 couldn't fault him and the amount of effort he puts into his job! If only all salesman were like him!

I was unsure of how reliable Giganet would be as I did not know anyone who used their services.
But I was amazed at the efficiency of Victor Fodor who set everything up for me and reassured me. I have had no problems with Giganet internet and everything works smoothly. Victor is very well informed and has saved me a lot of money each month for which I am very grateful.

Simon visited our area a month or so ago, he was honest, informative and thoroughl and no heavy handed upselling. We called him back today and he actual called us back. Simon seems to singlehandedly be bringing back good customer service. Good for you Giganet placing customers service up where it should be. The package we opted for was not the most expensive one and it puts other providers to shame in its affordability. Simon is an excellent ambassador for your company. I believe you are connected to Octopus Energy. If we can expect the same level of service we will be changing our energy supplier also. Will update after installation, Simon even told us to keep his number in case he can help in the future with anything else. A personalised experience, Long may it continue

Shame you can't give a zero signed up with Carl full of false promises. They turned up to pull the fibre lines in dug up half of the wife's flower bed left a pipe sticking a foot out of the ground went away and left it. Complained to Giganet who didn't respond two days later received a email telling me they had cancelled my contract why am I not surprised

Will update in due course.

Signed up to Giganet 24/7/24. Given an initial set up date of 14/08/24. No show.

Given a new date 19/08/24. The contractor said he could smell gas, called our gas company, refused to fit the external fibre (fair enough) but did the internal bits. Resolved by gas company on 12/09/24.

Another two guys showed up on another date I can’t recall, unannounced, again refused to work because of ‘mild smell of gas’. Told them the gas company said there may be residual smell but it was definitely resolved. I told them they could ring Wales & West utilities themselves to confirm, they said no and left..

Given a new date 16/09/24. No show.

Called them 18/09/24. They stated they had sent someone out on 17/09/24 (was never informed of this date) and the gas leak ‘clearly wasn’t resolved’.

Called the gas company, got them to email me confirmation it WAS definitely resolved, forwarded it to giganet 25/09/24.

On 24/08/24 we were given another date, 08/10/24, for installation.

However before that takes place, guys show up unanounced on 30/09/24 to fit the externals. Again they asked about the gas leak. I showed them the email from the gas company. They completed the external work.

08/10/24 guy shows up to complete the installation, which we were hoping would be fast as internal and external work have apparently already been done. He set it up, then said it was in ‘fall out’ and not gaining network connection. He said it should be working by the afternoon.

08/10/24 afternoon we call Giganet. They said that connection might take a week but they would keep us updated (spoiler- they don’t keep you updated).

10/10/24 called again. Woman said there is a problem with our black box but the managers have gone home. Said she’ll email me tomorrow. I’ve heard that so many times before now! I’ve followed it up with an email to them so it’s in writing.

23/10/24 Haven’t updated this in ages. Every 2 days we get told it’ll be another 2 days. I call them every day and we don’t get a straight answer. First it’s the ONT (no idea) and then it’s ‘system issues on the order management teams side’.

I know we had issues with an apparent gas leak from further up the street, but the number of no-shows, showing up unannounced, promising to call / email and never do, is terrible service.

Currently have no wifi (the old one disconnected as we couldn’t afford it crossing over and thought we’d risk it- big mistake- don’t do this!!). I work partly from home and it’s absolute chaos. Giving it a week probably before I cancel the contract and go back to TalkTalk, slower speeds but far better service.

Not a one off either, friends have also had so many installation issues alongside ours. Just DO NOT let your old wifi disconnect before having giganet. They are a JOKE.

Victor came to my door tonight to give me info on the new broadband, hands down I didn’t have a clue and my husband was at work, he gave me so much info and talked me through everything which I then relayed to my husband who said to go for it! Victor was really friendly but not pushy at all, a neighbour of ours came out as he has it too and recommended highly, can’t wait for installation!

I have had a mixed experience with giganet. My experience with des day is still exceptional, he has worked hard to sort problems that have arisen due to poor communication at giganets permissions department, which ultimately concluded in my contract being cancelled by them due to them not contacting my neighbour who needed to give permission to cross his property with a fiber optic cable. They had his contact details but never contacted him! The first I knew of a problem was when the install team never turned up! When I contacted giganet by email I was shocked when I received an email saying they couldn't complete the contract due to no permission from my neighbour, even though he was never contacted by giganet! To add to the confusion I got another email stating that I was all set up and ready to go and would be charged for my bill in the next few days! Total joke!
Luckily I had des day in my corner, I tried sorting it out myself by email through the normal channels and got no response. Giganet had closed my account so my emails weren't even looked at! I was blocked out! Des on the other hand was able to raise the issue and sort the problems out and had to start the whole process from the start. I should of had internet on the 7th, my new install date is on the 16! Let's see if they manage the install this time!
Word of earning, if U live in a flat you may end up having problems! If you do find yourself a des!

We have had a first class service from Victor of Giganet. New fibre connection, professionally installed, working well throughout home and good follow up to ensure customer satisfaction. Thank you Giganet

I was well informed by Viktor about what to expect of both the broadband service as well as the installation. Viktor saw it through to the end, making sure I was happy with the outcome.
The installation went smoothly and I was quite impressed with the support I got to make sure my phone and computer were working before he left!
Thank you for a very smooth transition and your guidance Viktor throughout, much appreciated.