Gigantic Tickets Reviews 2,493

I had to request a refund as my partner has broken his ankle so we cannot travel to the venue and then also stand for the concert
Amy was very helpful and understanding and processed my refund without too much hassle or stress .
Thank you amy!

Gemma solved my query instantly. Quick, knowledgeable and professional.

Great customer service!
There were able to resend my confirmation email super quick when I inquired, because there was a typo in my initial email address when I ordered. No hassle or delay at all.
Thank you, Gemma from gigantic!

I bought some tickets and then within 2 hours realised I had double booked … I emailed them on the off chance requesting a refund but not hopeful due to Ts& Cs . 2 days later I received an email confirming they would refund me in full , from a lovely girl called Amy 😃 great customer service 👍 thank you so much ☺️

Amy was so quick to process my refund request!! :)

The Ticketing website is useless; endless verification loops and lacks link to add parking or companion tickets for wheelchair users. However customer service manager Amy has been wonderful in helping me with these issues.
Chatbot 0 Amy Customer Services 9

Gigantic are a fantastic company for tickets, I was looking for advice about my tickets and Gemma has been so helpful could not be happier with how she has helped me. Thank you

Fantastic customer service!! … Holly and Gemma were so helpful in sorting out a carers ticket for me, extremely efficient service and speedy responses to email queries. Thank you so much, greatly appreciate!!

Amy was very helpful, very friendly and very responsive for removing my doubt about getting my ticket for a show I will attend far from my home.

Dealing with gigantic in order to request a refund for concert tickets has been really straightforward. My daughter is unwell, which is bad enough in itself, but Amy at Gigantic, responded to my messages within the hour and processed a refund for our tickets within 12 hours of me submitting all the paperwork. It is refreshing to come across a company that is so quick to respond and where the process is human and straightforward. Plus Amy has wished my daughter better in every email which is lovely and thoughtful. Highly impressed. Thank you so much. E

Amy was extremely helpful and quick to respond. My query was resolved promptly without any issues. I am extremely happy with the experience.

Fantastic Customer Service. I reached out when I had some issues with my ticket for Gorillaz: House of Kong and the response was lightening fast. Gemma from Gigantic Tickets was such a "gem". Couldn't have asked for a better experience.

Omg what a great company !!
I had ordered tickets for Iron maiden in July and needed a carer with me .
Within an hour both my ticket and free companion tickets came through !!
I noticed a month later though that my carer camping was not shown so I emailed them direct ..
like WOW. within 5 minutes a lovely lady Gemma replied and took full responsibility for the minor mistake , she sent over instantly the carer camping pass !!!
What a brilliant 🤩 fast , honest company !
Best ticket agency out there !
5 stars , and look forward to purchasing tickets again ❤️

I decided to upgrade my tickets and contacted customer services who replied to my email within half an hour. Holly provided excellent service and was really helpful and friendly. Really pleased!

Very rapid response from Gemma in Customer Service. Thank you.

Gemma on customer service helped me to sort out accessible camping and sorted out my companion ticket.

I applied for some concert tickets for an event in September 2026. To my surprise these were priced at £0.00 so to be sure I exited the page and refreshed it but the price remained at zero. I've been to many free ticketed shows in my time so I went ahead, applied and received a download link and then successfully printed my tickets.

It was only when a friend told me they'd had to pay for theirs that I looked at my order online. It said my tickets had been cancelled. Yet I had in my hand seemingly valid tickets I'd printed.

I emailed Gigantic about this and got a very blunt reply stating that there'd been a system error, my tickets were cancelled and here was a link to buy tickets at the right price. No hint of apology or regret. If I'd not looked at the order online & the event sold out I might have travelled quite a distance and not been able to get in.

Curiously a response to a negative review here was responded with:
'When you buy a ticket through Gigantic, your entry to the event is guaranteed. Even if there’s a technical issue with the app — which would be outside of our control — we will always make sure you can get into the event, as long as you let us know in advance.'

This suggests my printed tickets would have gained me entry as there was clearly a 'technical issue'. And I have some tickets.

Not only terrible customer service in the system but a complete lack of empathy from the staff makes this an agency I'd avoid in future if at all possible.

Amy was very helpful in resolving a problem that I created in the first place

Had to request a ticket refund that we could not attend due to my wife's illness. Amy dealt with my refund very quickly without any issues.

Amy really helped get a situation resolved with an event I was going to that fell through and made me feel heard regarding the whole situation.