I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Li... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I had a few issues with getting my tickets due to the O2 app bug. Gigsberg was super responsive, emailing and suggesting back and forth on a Sunday. I truly couldn’t believe how fast, responsible, r... See more
Company replied
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I highly recommend this ticket agency
I highly recommend this ticket agency. Professional service, clear communication, and reliable ticket delivery. I will definitely use their services again.
January 21, 2026
Unprompted review
Reply from Gigsberg
Thank you for your recommendation Marcin. At Gigsberg, our teams place a strong emphasis on clear and timely communication, ensuring a consistently high standard of customer service excellence. Please enjoy your show and we look forward to seeing you again shortly.
It is important to clarify that…
It is important to clarify that Gigsberg is a secondary ticket marketplace that connects buyers and sellers of tickets for live events, in a manner similar to eBay; therefore, the tickets were purchased from a private individual and then resold.
The (face value) represents the original price paid by the initial purchaser, who subsequently listed the ticket for sale on your platform, with a significant markup of over 200 euros, in my case. Consequently, the "market value or the price paid by the customer may differ from the original price".
All of this constitutes "a mechanism that is unclear and lacking in transparency", as the information and communication provided on the website "suggest otherwise".
January 20, 2026
Unprompted review
Reply from Gigsberg
Good day Emmanuel, Please refer to our T&C - section 2 regarding the pricing of tickets. We trust that you had a good time at your match yesterday.
Reply from Gigsberg
Hello Ian, At Gigsberg we believe that communication is key to achieving customer satisfaction and ultimately timely ticket delivery. Our dedicated teams consistently provide clear, prompt and effective responses to all issues our customers may face. We are sure you will enjoy your show and thank you for the 5 stars.
Great assistance from the support
Great assistance from the support! Helped me, described everything
January 19, 2026
Unprompted review
Reply from Gigsberg
Hi Kate, Thank you for the lovely review. At Gigsberg, our Customer Service team is always empathetic and committed to helping customers overcome any challenges they face, ensuring every query is resolved with care and efficiency. We are sure that you will enjoy your show and thank you for the 5 star review. Much appreciated.
I hade a wonderful experience with…
I hade a wonderful experience with Ginsberg. They are always ready to help and really quick replayed for my question.
January 19, 2026
Unprompted review
Reply from Gigsberg
Good day, We are ecstatic to hear that your experience with Gigsberg was a very positive one. Our dedicated teams always go above and beyond to ensure complete customer satisfaction with clear, quick and effective communications. Please enjoy your show and thank you for the great review.
Easy to book and transfer
Easy to book and transfer. Great communication 👍
January 18, 2026
Unprompted review
Reply from Gigsberg
Good day Catherine, We are so glad to hear that your journey with Gigsberg was an easy one from start to finish and that you received our high level of service which all our customers are accustomed to. We are sure that you will also enjoy your show and thank you for the great review.
I bought 6 tickets for the As Roma…
I bought 6 tickets for the As Roma match, all 6 were fake tickets. Of course they will not refund the price. It was photographed and videotaped that the entrance gate would not let me in with the tickets. I DON’T RECOMMEND THEM TO ANYONE! MOST UNSERIOUS COMPANY!
January 10, 2026
Unprompted review
Reply from Gigsberg
Good day Kornel, We have already responded by email detailing the documentation required from you in order to acknowledge the claim. Unfortunately, this information has not been provided to date.
Super and excellent at getting back to…
Super and excellent at getting back to me
January 14, 2026
Unprompted review
Reply from Gigsberg
Hello Elizabeth, At Gigsberg we understand that communication is key to consistently providing top notch service. We are so glad that you received this high level of service. Please enjoy your show and thank you for the 5 star review, much appreciated.
Super good service and everything…
Super good service and everything working, customer service even checking I got the tickets. Few many emails but all good!
January 13, 2026
Unprompted review
Reply from Gigsberg
Hi Sam, Our teams at Gigsberg consistently engage with customers to keep them fully informed, placing strong emphasis on clear communication to support timely ticket delivery and an excellent service experience.Please enjoy your show and thank you for the 5 stars.
Concert tickets for Ziggy Dome in Amsterdam
We booked tickets with Gigsberg for a concert in Amsterdam and from enquiring to receiving the tickets in June 2025 the communication was excellent.
As of todays date we received an E mail from Gigsberg checking we had received the tickets and giving us details of how to get to the arena etc.
June 23, 2025
Unprompted review
Reply from Gigsberg
Hi Jim, We are delighted to know that your entire journey with Gigsberg was a memorable one and that you received a very high level of service for which we are renowned for. Please enjoy your show and thank you for the 5 star review. Much appreciated.
The process was a bit complicated but…
The process was a bit complicated but the customer service reached out by themselves and guided me thorough the process
January 11, 2026
Unprompted review
Reply from Gigsberg
Hello Kevin, At Gigsberg, our Customer Service team is committed to going above and beyond to support our customers and resolve any issues that may arise. We are delighted to know that our team guided you smoothly through the process and delivered the high level of service you deserve. Please enjoy your show and thank you for the 5 star review.
Amazing!!!
Amazing. I was honestly scared that i wont get my tickets but i did recieve them and i am so happy
January 9, 2026
Unprompted review
Reply from Gigsberg
Hello Tea, We are ecstatic to know that you have received your tickets well in advance for your Limp Bizkit show. Our customer services team at Gigsberg continuously strives to ensure timely ticket delivery and complete customer satisfaction. We are sure that you will have an amazing time at your show in June and thank you for the great review.
Ordered tickets a s a gift for my…
Ordered tickets a s a gift for my parents, read in a differemt review that they might only get delivered a couple days before the preformance. The tickets never arrived, and contacting support was pretty much useless, did not recieve a refund. 600 euros wasted.
Edit: my refund was supposed to be processed MONTHS ago
June 11, 2025
Unprompted review
Reply from Gigsberg
Good day, Please be reminded that Gigsberg is a secondary ticket market place and it is not uncommon in this industry for tickets to be delivered a few days before the event. Your refund will be processed as soon as possible.
Reply from Gigsberg
Thanks for the review, We are so glad to hear that your journey with Gigsberg was a positive experience from start to finish. Our awesome customer services team works tirelessly to provide quick, clear and effective communication ensuring timely ticket delivery. We hope that you also enjoyed your show and thank you for the 5 star review.
Good experience and great customer service
At first I was suspicious of the fact that my tickets will not be provided directly by Gigsberg, but the experience turned out to be very smooth and easy. I got my tickets through an app about a week after my purchase.
But to make sure everything was okay, the fullfilment team from Gigsberg has reached out to make sure I got my tickets and confirm I received them. That was very nice!
Recommend this service to everyone!
December 11, 2025
Unprompted review
Reply from Gigsberg
Thanks for the review, Our dedicated customer services team at Gigsberg consistently provide professional and effective service thus ensuring complete customer service ultimately leading to tickets being delivered timeously. We are glad to see that you received this level of service.
I have a great experience with Gigsberg…
I have a great experience with Gigsberg got a ticket for the Lorde concert in Amsterdam. I got my ticket far in advance and everything went smoothly!
November 25, 2025
Unprompted review
Reply from Gigsberg
Thanks for your review, We truly appreciate your feedback and look forward to seeing you back soon."
Good client service
Reacts immediately to messages, explains the process and keeps eye on it so you get your tickets in time.
September 3, 2025
Unprompted review
Reply from Gigsberg
Thanks for the review, Our dedicated teams at Gigsberg always go above and beyond to provide top notch service to all our customers. We are glad that you received this high level of service. Our customer service team monitors each stage of the process and communicates updates to keep our customers well-informed. Please enjoy your show and thank you for the great review.
They kept me up-to-date thoroughly
They kept me up-to-date thoroughly, great experience
December 30, 2025
Unprompted review
Reply from Gigsberg
We are delighted to hear that you were privy to excellent customer service from our dedicated teams at Gigsberg. Our amazing teams constantly go above and beyond to ensure complete customer satisfaction. We hope that you enjoy your show.
Bought tickets uneventfully and they…
Bought tickets uneventfully and they arrived for download as promised. Customer services great.
December 29, 2025
Unprompted review
Reply from Gigsberg
Thanks for your review, Our teams at Gigsberg constantly strive to provide world-class service which we are glad to see that you experienced. Our customer services team offers prompt, clear and effective communication thus ensuring timely ticket delivery.
CORPORATE VEIL RE THIRD PARTY LIABILITY…
CORPORATE VEIL RE THIRD PARTY LIABILITY AND GROSS LACK OF TRANSPARENCY RE DIRECTOR CONTACT DETAILS
My grandson who is under the legal age of consent & autistic managed to by tickets via my credit card for the World Cup 2026. Seeing my huge credit card cost of c£4,20O i asked Gigsberg to cancel the transaction at once with my daughter explaining the background as to how this had happened. gigsberg seem to operating under a legal veil saying they are only a third party. They will not provide a Director contact or email - so much for transparency, treating disabled / mentally disadvantaged people with respect. As well as my grandson disadvantage I am also in very ill health with various comorbidities, housebound and in late 79’s. They know all this & still don’t allow me to have a director contact to speak with. I filed a complaint with Resolver just before Christmas but nothing back yet. So a very frugal Christmas for me with a £4200 bill! Furthermore. having read the reviews, it appears that when issues arise such as VM last minute ticket let downs then Gigsberg lacks any genuine concern for the disadvantaged/disabled .purchasersMy grandson probably can’t even travel to states as there’s no certainty ticket sale until last minute or fraud.
October 29, 2025
Unprompted review
Reply from Gigsberg
Thanks for the review, As a secondary marketplace, Gigsberg facilitates online ticket sales between independent sellers and buyers. Because these transactions are conducted digitally, the platform cannot directly verify the physical identity of the individual placing each order. Nevertheless, we are looking into this specific case, and will contact you directly.
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