I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Li... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
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I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Fantastic! Quick and really helpful, overall great experience!
January 31, 2026
Unprompted review
Reply from Gigsberg
Good day Todor, Thank you so much for your short but concise review. At Gigsberg we want all out customers to have a great experience as you did. We believe that effective, fast and clear communication is extremely important which leads to tickets being delivered on time. We are sure that your show will also be fantastic and thank you for the great review.
If I could I would sue this company…
If I could I would sue this company till time ran out.
As a suprise i bought p1 harmony tickets in october the day that they came on sale....£427 ...for specific seats...for My wife and our disabled daughter ...I have spent nearly every day since emailing Gigsberg to get the tickets I paid for...they offered us cheaper seats at less than 1 third of the value...there reasoning was that the venue hadn't supplied the tickets to them....this last fortnight ive been in panic mode as I had arranged transport, parking ect....and of course still constantly emailing Gigs berg...Thursday we get an email...our original tickets...wonderful...or so I thought...my wife and daughter were in there seats...5 minuets before the start of the show a venue employee asked them to leave as Gigsberg had given us tickets that were already sold by the genuine vendor...they had to run to the other side of the arena where 8 other people where complaining of exactly the same problem...they missed the start,my daughter is in bits,my wife is frazzled and im furious...absolutely disgusting and completely recommend that you never even contemplate purchasing from this company
In relation to there response bellow...
A. I have not received any email
B.No,you will sort this mess out...I purchased the tickets from you...and since the wording of your website lists the words
"Guaranteed "...then you assume the responsibility of fulfilment.
How can a company like this be able to function legally in Briton?why hasn't trading standards investigated?
Why does Google allow a company that lies,cheats,and steals to advertise on there platform?
I will not let this matter drop.
January 30, 2026
Unprompted review
Reply from Gigsberg
Good day Ali, We have already communicated with you via email. Gigsberg is not at fault in this matter, and as previously advised, this should be addressed directly with the venue organizers
When i lost all hope
When i lost all hope, I found the tickets for the gig at Gigsberg!
Amazing!
November 15, 2025
Unprompted review
Reply from Gigsberg
Hello Azzura, We are so glad to hear that we were able to source tickets for you for your event. We also note that our customer services team at Gigsberg have already delivered your tickets to you. We are sure you will enjoy Florence and thank you for the 5 star review.
Reply from Gigsberg
Hi Paul, We are delighted to hear that you had an amazing journey with Gigsberg from beginning to end. Our dedicated teams always strive to provide world-class customer service at all times. Please enjoy your show and thank you for the 5 stars, much appreciated.
This is the best service I have ever…
This is the best service I have ever received. Raye is coming to Denmark the 3 of February, I bought the tickets the 30 of January and I already got the ticket hours later! They are on WhatsApp 24/7, they really are! I was a little bit skeptical to begin with, but the more I read the customer reviews the safer I felt, so I hope other will use Gigsberg, if they read my review! It will not be the last time I will use it!
January 30, 2026
Unprompted review
Reply from Gigsberg
Hello Rina, Thank you for your fantastic review. We’re glad we could put any initial doubts to rest and deliver a positive experience. Our dedicated teams at Gigsberg consistently provide excellent customer service with clear and prompt communication ultimately leading to timely ticket delivery. We are sure that you will enjoy your show and looking forward to seeing you again soon.
Great customer service very responsive…
Great customer service very responsive and competent
January 28, 2026
Unprompted review
Reply from Gigsberg
Hello Sonja. We are very pleased to hear that you experienced the high level of service our dedicated teams consistently strive to provide. Communication is extremely important to us at Gigsberg which ultimately results in timely ticket delivery. We hope that you enjoy your show and thank you for the 5 star review.
Very smooth process to get tickets
Very smooth process to get tickets. Customer service is fantastic too.
January 29, 2026
Unprompted review
Reply from Gigsberg
Good day Nathan, We are happy to hear that your journey with Gigsberg was easy throughout from start to finish. Our fantastic teams always go the extra mile and consistently provide outstanding service to all our customers ensuring prompt, clear and effective communications. We are sure that you will enjoy your show and thank you for the 5 stars.
Ticket issues resolved
Actually, I had booked tickets for the Croatia vs Panama match, but I wasn’t able to receive them initially. Jerry helped me locate the tickets and resolve the transfer issue. He was very kind, patient, and extremely helpful, and thanks to him I was able to get my tickets successfully.
January 27, 2026
Unprompted review
Reply from Gigsberg
Hello Collins, Our empathetic and dedicated customer services team always goes above and beyond to ensure customer satisfaction and ultimately timely ticket delivery. We are glad to hear that you received such a high level of service from our teams. Please enjoy your show and thank you for the amazing review.
Solved my issue
Solved my issue, and even though I was pretty stressed for a minute that Ive lost my tickets to the gig, it was all good in the end
January 28, 2026
Unprompted review
Reply from Gigsberg
Hi Ivaylo, Gigsberg is committed to creating a stress-free experience, with our team consistently offering support, reassurance, and expert guidance to every customer. We are glad to know that everything worked out for you in the end and we hope that you enjoy your show. Thank you for the 5 star review.
Best company to book your tickets
Best company to book your tickets! Quick responses and they make you feel totally comfortable throughout the entire time!
They were responsible for a great experience, I’d definitely recommend them to anyone
January 20, 2026
Unprompted review
Reply from Gigsberg
Hello Guilherme, Thank you for this wonderful review. We are glad to hear that you experienced our very high level of service which the Gigsbergs teams we provide to all our customers. We want our customers to be totally relaxed throughout the process and to just enjoy their event. Thank you also for the recommendation and the five stars, much appreciated.
Would definitely use them again!
Great and fast support team (real people, no AI). Great service and all as expected from a professional company.
January 20, 2026
Unprompted review
Reply from Gigsberg
Good day, We are very happy to know that you received our very high level of service that we always provide to all our customers. Our dedicated teams at Gigsberg consistently go above and beyond to provide clear, effective and prompt communication ultimately leading to timely ticket delivery. Please enjoy your show and thank you for the great review.
10/10 real and works
10/10 had the best time at the premier league match and I was reassured the whole way that I’m guaranteed the tickets, I was nervous with them coming only the day before but Gigsbuerg team was there the whole time and this is 100% legit
January 17, 2026
Unprompted review
Reply from Gigsberg
Hi Becca, We are so glad to hear that you had the best time at the match and that Gigsberg was able to secure you these tickets. In the secondary ticket industry it is not uncommon for tickets to be delivered very close to the event. Thank you for the amazing review and the 5 stars.
I highly recommend this ticket agency
I highly recommend this ticket agency. Professional service, clear communication, and reliable ticket delivery. I will definitely use their services again.
January 21, 2026
Unprompted review
Reply from Gigsberg
Thank you for your recommendation Marcin. At Gigsberg, our teams place a strong emphasis on clear and timely communication, ensuring a consistently high standard of customer service excellence. Please enjoy your show and we look forward to seeing you again shortly.
It is important to clarify that…
It is important to clarify that Gigsberg is a secondary ticket marketplace that connects buyers and sellers of tickets for live events, in a manner similar to eBay; therefore, the tickets were purchased from a private individual and then resold.
The (face value) represents the original price paid by the initial purchaser, who subsequently listed the ticket for sale on your platform, with a significant markup of over 200 euros, in my case. Consequently, the "market value or the price paid by the customer may differ from the original price".
All of this constitutes "a mechanism that is unclear and lacking in transparency", as the information and communication provided on the website "suggest otherwise".
January 20, 2026
Unprompted review
Reply from Gigsberg
Good day Emmanuel, Please refer to our T&C - section 2 regarding the pricing of tickets. We trust that you had a good time at your match yesterday.
Reply from Gigsberg
Hello Ian, At Gigsberg we believe that communication is key to achieving customer satisfaction and ultimately timely ticket delivery. Our dedicated teams consistently provide clear, prompt and effective responses to all issues our customers may face. We are sure you will enjoy your show and thank you for the 5 stars.
Great assistance from the support
Great assistance from the support! Helped me, described everything
January 19, 2026
Unprompted review
Reply from Gigsberg
Hi Kate, Thank you for the lovely review. At Gigsberg, our Customer Service team is always empathetic and committed to helping customers overcome any challenges they face, ensuring every query is resolved with care and efficiency. We are sure that you will enjoy your show and thank you for the 5 star review. Much appreciated.
I hade a wonderful experience with…
I hade a wonderful experience with Ginsberg. They are always ready to help and really quick replayed for my question.
January 19, 2026
Unprompted review
Reply from Gigsberg
Good day, We are ecstatic to hear that your experience with Gigsberg was a very positive one. Our dedicated teams always go above and beyond to ensure complete customer satisfaction with clear, quick and effective communications. Please enjoy your show and thank you for the great review.
Easy to book and transfer
Easy to book and transfer. Great communication 👍
January 18, 2026
Unprompted review
Reply from Gigsberg
Good day Catherine, We are so glad to hear that your journey with Gigsberg was an easy one from start to finish and that you received our high level of service which all our customers are accustomed to. We are sure that you will also enjoy your show and thank you for the great review.
I bought 6 tickets for the As Roma…
I bought 6 tickets for the As Roma match, all 6 were fake tickets. Of course they will not refund the price. It was photographed and videotaped that the entrance gate would not let me in with the tickets. I DON’T RECOMMEND THEM TO ANYONE! MOST UNSERIOUS COMPANY!
January 10, 2026
Unprompted review
Reply from Gigsberg
Good day Kornel, We have already responded by email detailing the documentation required from you in order to acknowledge the claim. Unfortunately, this information has not been provided to date.
Super and excellent at getting back to…
Super and excellent at getting back to me
January 14, 2026
Unprompted review
Reply from Gigsberg
Hello Elizabeth, At Gigsberg we understand that communication is key to consistently providing top notch service. We are so glad that you received this high level of service. Please enjoy your show and thank you for the 5 star review, much appreciated.
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