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Review summary
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Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
Company replied
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Read the T&C’s
Basically a pyramid scheme on the tickets to events, once purchased tickets that aren’t even released yet you are stuck in a loop of then having to resell someone else’s tickets even if purchased within 48 hours if you read terms and conditions they cannot inherently guarantee the authenticity of every ticket, as they do not own the tickets themselves, many horror stories online now stuck in a position of having to relist tickets that aren’t even released or in my possession
February 12, 2026
Unprompted review
Reply from Gigsberg
Good day Sharon, Please be reminded that Gigsberg is a very reputable secondary ticket marketplace and within this industry, it is very common for tickets to be delivered closer to the event date. As clearly stated in the Declaration on our website, all tickets sold through our platform are guaranteed and secure. You may also resell your tickets on our platform even if you have not yet physically received them.
Awesome service
Awesome service
Very easy to communicate
Crystal clear information and guidance
Highly recommend
I had a great experience with them
February 14, 2026
Unprompted review
Reply from Gigsberg
Good day Eldhose , Thank you so much for your recommendation. We are delighted that your had a very positive experience with Gigsberg. Our teams understand that communication is key to achieving excellent customer service with prompt, clear and effective communication at all times. Please enjoy your show and thank you for the great review and five stars. Much appreciated.
Best ticket company!!!
Kept me updated throughout the whole process of buying the tickets. Very reassuring.
February 15, 2026
Unprompted review
Reply from Gigsberg
Hi Charlotte,Our Customer Service team at Gigsberg is committed to keeping customers fully informed every step of the way, offering regular updates and reassurance to ensure tickets are delivered on time. We are sure that you will enjoy your show and thank you for the short but concise review.
You all rock
You all rock. Thanks again. I made mistake when I bought the tickets and thought the tickets would be sent to the wrong email address…long story. But Gigsburg (every time I emailed) was very reassuring and promised it would all be fine. Thanks again.
February 5, 2026
Unprompted review
Reply from Gigsberg
Good day, You are very welcome. We are delighted to hear that our team at Gigsberg was able to resolve the issue and ensure that you received your tickets. No matter the size or complexity of the matter, our team is committed to delivering prompt solutions and maintaining the highest standards of customer service at all times. We are sure you will also have a good time at your show and your great review is much appreciated.
Bad practice avoid at all costs
I recently purchased tickets to see Kanye west in Italy, the tickets haven’t yet been released prior to me buying them which raised my suspicion, I asked them if the tickets was guaranteed to which they replied with yes but after looking at other peoples experiences I decided to refund the purchase to tickets that haven’t even been RELEASED to the general public to be greeted with a 0 refund policy but an option relist tickets which HAVENT even been delivered or purchased yet so basically purchasing a dream, avoid this company at all costs I’m glad I found out how bad their practice was before I travelled. How can you relist tickets that haven’t even been purchased by the RESELLER yet, absolutely shambolic practice avoid at all costs. Typical terms and conditions, SCAM avoid at ALL costs
February 12, 2026
Unprompted review
Reply from Gigsberg
Good day Callum, Please be reminded that Gigsberg is a reputable secondary ticket marketplace and in our Declaration on our website, we clearly state that all tickets are guaranteed and secure. Please note that in this type of industry it is absolutely normal for tickets to be delivered close to event date. You do not need to have the tickets to resell them on our platform. We can only issue a refund if the event has been cancelled.
Very smooth and easy process
Very smooth and easy process. Communication was excellent to ensure we have received our tickets and if we had any qs.
Will use again.
February 13, 2026
Unprompted review
Reply from Gigsberg
Hello Laura, Thank you for your lovely review and we hope to see you again very soon. At Gigsberg we understand that communication is key to achieving customer service excellence and timely ticket delivery. Our teams consistently provide a very high standard of service which we are glad to see you received. Please enjoy your show and thank you for the 5 star review.
Simple easy reliable service
I purchased my tickets far in advance of the concert and as the event got closer I received emails confirming that the tickets would be 100% sorted for me, no stress no hassle, very easy service to use and very reliable.
February 13, 2026
Unprompted review
Reply from Gigsberg
Hi Adam, We are very glad to hear that you have had an easy and stress free journey with Gigsberg from start to finish. Our dedicated customer services team go above and beyond ep ensure our customers receive the highest level of service possible. Please enjoy your show and thank you for the 5 stars. much appreciated.
Reply from Gigsberg
Hi Barbora, We are very happy to hear that everything went according to plan . Our dedicated customer services team go above and beyond to ensure all our customers receive the highest level of service ultimately leading to timely ticket delivery. Please enjoy your show and thank you for the 5 star review.
everything went smoothly ❤️ no issues…
everything went smoothly ❤️ no issues whatsoever
February 9, 2026
Unprompted review
Reply from Gigsberg
We are so glad to hear this Terri! Our awesome customer services team at Gigsberg consistently go the extra mile to provide world-class service. Please enjoy your show and thank you for the short but concise review.
Great communication
Great communication , keeping me updated through the process of downloading the tickets as there was a few issues which was a bit stressful but all was well and we were had a great time
February 8, 2026
Unprompted review
Reply from Gigsberg
Hi Rachel, We are happy to hear that everything worked out and our amazing customer services team at Gigsberg kept you in the loop throughout the process through effective, clear and quick communication. Glad that you also had a wonderful time at the show.
Simple and very effective
Simple and very effective, great sits, thanks for the service
February 9, 2026
Unprompted review
Reply from Gigsberg
You are welcome Xavier. At Gigsberg, we keep things simple and stress-free, with a dedicated customer service team on hand to provide excellent support throughout. We are glad to hear that had good seats and that you had a great time at the show. . Thank you for the 5 star review, much appreciated.
I received the tickets 12 days before…
I received the tickets 12 days before the concert. Gigsberg had contacted me to confirm if the transfer had been successful. It was a little expensive but a solid plan B if tickets are sold out on the official website
February 8, 2026
Unprompted review
Reply from Gigsberg
Hello Jessie, We are glad to hear that you received your tickets timeously and that you received exceptional customer service. Please be reminded that as Gigsberg is a secondary market, we do not set the price, the sellers do. The declaration on top of the website states that Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value. The price is a question of supply and demand and is set only by the seller of the tickets. Enjoy your show.
great experience
I had to wait for the ticket but I was sure that I would get it. I got clear instructions on what to do and also updates whenever they were needed. Very professional but all the while empathetic.
February 8, 2026
Unprompted review
Reply from Gigsberg
Hi Panna, Thank you for this lovely review. Our teams are certainly empathetic whilst being professional at all times. At Gigsberg we understand that communication is key to attaining customer service excellence. We deliver quick, clear and effective communications which ultimately lead to timely ticket delivery. Please enjoy your show and thank you for the 5 stars.
Excellent Service and Timely Ticket Delivery
I must admit, I had some concerns about receiving my tickets until the very last moment. However, I was pleasantly surprised to receive them just two days before the show from an official ticketing website.
The representative who assisted me was exceptionally kind and professional, providing thorough answers to all my questions.
Overall, I had a great experience and will definitely consider using Gigsberg's services again in the future!
February 6, 2026
Unprompted review
Reply from Gigsberg
Hi Sergey, At Gigsberg, our teams are committed to providing empathetic, professional, and world-class service, working diligently to resolve any issues our customers may encounter. We are glad to hear that you had a very positive experience with us from start to finish and we look forward to assisting you again in the near future. Your 5 star review is much appreciated.
Very positive experience, fantastic gig!
I booked a ticket for Robbie Williams. I was gutted when I never got a ticket in my home town, I’ve been to all of his other tours. I’ve never used Gigsberg or any other resale site before so I was nervous but I needn’t have been. The ticket was transferred to me the day before the gig and Gigsberg sent me several what’s app messages to make sure I had the ticket and everything was ok. I’d definitely use them again if I needed to. Yes the tickets aren’t face value but for me it was so worth it!
February 6, 2026
Unprompted review
Reply from Gigsberg
Hello Lisa, We are so pleased to have been able to secure a Robbie Williams ticket for you when alternative options were unavailable. As you can now confirm Gigsberg is a legitimate and reputable secondary ticket market place with guarantees that tickets are secure and will be delivered timeously. Thank you for the great review and the 5 stars, much appreciated and we hope to see you again soon.
Never EXPECTS THAT SEETS will be near each other
I ordered 3 tickets together. I really expects they would be near each other. I received 3 randomly placed tickets. From communication with customer support I figured out that you shoud NEVER EXPECTS THAT SEETS WOULD BE NEAR EACH OTHER. ALSO SECTION IS DIFFERENT THAN I CHOOSEN ON WEBSIDE. Just unusable if your want to go with friends
February 7, 2026
Unprompted review
Reply from Gigsberg
Good day Dominik, To clarify, you purchased three Floor tickets in the North section, and this is exactly what was provided. The numbers shown next to “General Admission” (standing tickets) on the tickets are serial numbers used for tracking purposes and do not represent assigned seats. As outlined in your confirmation email, your purchase was for tickets in Category: Floor and Block: North.
Thank y very much I got the tickets in…
Thank y very much I got the tickets in time
February 3, 2026
Unprompted review
Reply from Gigsberg
You are very welcome Amy. At Gigsberg, our dedicated teams work tirelessly to ensure tickets are delivered on time and that every customer receives exceptional service. Please enjoy your show and thank you for the 5 star review.
Everything went fine
February 5, 2026
Unprompted review
Reply from Gigsberg
Hello Elsie, Thank you for sharing your positive experience that you had with Gigsberg. Our dedicated teams go above and beyond to provide an extremely high level of service which you received. We are sure that you will also enjoy your show and thank you for the 5 stars, much appreciated.
Scammers posted they had tickets…
Scammers posted they had tickets then send you ones to a different event than promised. After that they try to get you to download the wrong tickets and send to a gmail account. Don’t use this fraudulent site
February 4, 2026
Unprompted review
Reply from Gigsberg
Good day Mark, You will be fully refunded for your two purchases.
Reply from Gigsberg
Hello Panagiota, Your one word sums up what Gigsberg is all about. We provide a perfect experience to anyone searching for tickets for their favorite event. Our teams are dedicated to providing consistently high-quality service and addressing any challenges our customers may face. Enjoy your show and thank you for your 5 star review.
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