The Gingko creations are exquisite and beautiful. So well designed, unique, easily charged, offering a warm light. I also found the individual boxes for each item really smart. The order arrived p... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Some 5 or more years ago, I purchased a Gingko Octogonal lamp for its superb design. The lamp functioned well but late last year the mechanism failed. Contact with the company by email delivered a... See more
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I purchased my Baton Light here in the USA from a reputable company and loved it. Alas, due to my placement, my husband knocked it down one too many times resulting in no light except by beatin... See more
Company replied
Ordered a astra glass mini stellar ocean light online as i saw one being sold in a local store, which looked great. The order was processed the following day and was delivered within 2 days. The quali... See more
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Company details
Written by the company
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Contact info
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, United Kingdom
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
4.5
Excellent
188 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant products
I ordered a small Sculptural Lighting light and it arrived within days of ordering. It was well packaged so it wouldn’t get damaged in transit. It is elegant, stylish and functional. I would definitely buy from Gingko again.
December 6, 2025
Unprompted review
Reply from Gingko Design
Thank you so much for taking the time to leave a review, we're thrilled to hear your positive feedback.
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Great products
Great products! I highly recommend viewing the Gingko site for buying presents.
April 25, 2025
Reply from Gingko Design
Thank you for taking the time to leave a lovely review, we really appreciate it.
Terrible customer service
Ordered the product and their confirmation did not show the road and delivery could be a problem , they were emailed about this. No response from them. They were called but the number listed does not work. Then used their website portal twice. again no response at all. Update on the order says it was dispatched on the 1st. its the 5th now but no delivery or contact at all from Gingko Design.
December 1, 2025
Unprompted review
Reply from Gingko Design
We're so sorry to hear that there are issues with your order. If you could please let us know your order reference, we'd be more than happy to look into this for you.
There are some slight delays this week, both with the couriers and with our email response times. We have been extremely busy following our Black Friday Sale, but please rest assured, we are working as fast as possible to get all of the orders shipped and all of the enquiries dealt with. Thank you for your patience.
Excellent Service
The company did extremely well. The time frame in which I received my purchase was excellent with excellent care taken in the packaging and posting of my product.
November 24, 2025
Reply from Gingko Design
Thank you for leaving a lovely, detailed review - we truly value your feedback.
I discovered this brand in Port…
I discovered this brand in Port Sunlight Art gallery Shop and loved the look of it . I signed up for the newsletter the same day and ordered a couple of things which arrived quickly and are beautiful. I have since ordered four more items for presents, very impressed with this company.
November 24, 2025
Reply from Gingko Design
Thank you for leaving such a lovely review, and for your ongoing custom. We hope the presents are well-received and we look forward to showing you our new releases in 2026.
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Great service and fast delivery
Great service and fast delivery. Very happy with my experience and purchase.
October 30, 2025
Reply from Gingko Design
Thank you so much for leaving a lovely review. We're thrilled to hear that you are happy with your Gingko experience.
Reply from Gingko Design
Thank you for your lovely feedback.
Reply from Gingko Design
Thank you so much for taking the time to leave a review.
Love the products and delivery was well…
Love the products and delivery was well packed and look forward to gift giving at Christmas.
October 29, 2025
Reply from Gingko Design
Thank you so much for leaving a review. We're glad to hear that everything arrived safely and we hope that the gift is well received.
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The item is of excellent quality
The item is of excellent quality. Very pleased eith the owl crystal light cube. Arrived quickly and very well packaged. Highly recommend this conpany
November 1, 2025
Unprompted review
Reply from Gingko Design
Thank you so much for your lovely feedback. We're so happy to hear that you are pleased with your item.
I ordered 20th sept 2025 paid delivery…
I ordered 20th sept 2025 paid delivery went to wrong address why I don't know as post code tells you area and my phone number to ring
Still waiting so ordered 2 Nd one
Still no come back can't get through by phone plus many emails
September 25, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review. As we have discussed, unfortunately the courier can only work with the address information that is provided, which is this case was unfortunately incorrect. I can see that your second order has now been delivered, which is great. Your first order is currently being returned by the courier and will be refunded as soon as it is received back at the warehouse. Rest assured, we will process this as promptly as possible for you. We hope that this will resolve the matter for you and thank you once again for taking the time to provide feedback.
Still waiting
Ordered a replacement bulb in July 2025. Several days later I was told it was out of stock but would be available in September so I agreed to wait.
After not hearing anything more I contated Gingko in October I contacted them to be told it would be sent straight away. Three days later I received the wrong item.
In fairness the customer service team are responsive and pleasant but as of 13 Oct I am still waiting for my product.
October 6, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review. I'm so sorry for the delay with your order, and for the issues that you have experienced. Rest assured, your item is included on our next container delivery which is due to arrive within the next two weeks. Once received, your order will be processed promptly. Again, we can only apologise for the errors and thank you for your ongoing understanding.
cube clock
Love the cube clock. Had an issue with it stopping working after 6 months but once customer service became aware they shipped out a replacement a few days later. Back up and running.
September 15, 2025
Reply from Gingko Design
Hi Kevin,
We're really sorry to hear that there is an issue with your item.
I have checked our system and I cannot see any emails from you. Can you please contact customerservices@gingkodesign.co.uk? We would like to resolve this promptly for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Team Gingko
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Where is my parcel?
Products have not arrived yet and payment was executed 1 week ago.
September 29, 2025
Reply from Gingko Design
Hi Maria,
Really sorry to hear that there is a delay with your order.
As the item was out of stock at our warehouse in Belgium, the order is waiting for our latest stock transfer to arrive, which should take place today. Your order will leave early next week and should be with you before the end of the week. We can only apologise if this has not been clearly communicated to you.
Once again, apologies for any inconvenience caused.
Kind regards,
Team Gingko
The product
The product. Just wonderful for December/January holidays, birthdays, etc.
September 26, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review.
Lovely products and very easy ordering…
Lovely products and very easy ordering process. My delivery arrived much sooner than I had anticipated. I'm so glad I ordered directly from the company and not a third party.
September 25, 2025
Reply from Gingko Design
Thank you so much for taking the time to leave a review, we really appreciate it.
Very impressed with Gingko and the…
Very impressed with Gingko and the products I ordered. they arrived very quickly and pleased with quality and quirkiness. Woukd definitely order from them again.
September 24, 2025
Reply from Gingko Design
Thank you for leaving feedback. We're really glad to hear that you are impressed with Gingko.
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Very happy with product
I ordered this product online, having previously bought Gingko products from a retail store some years ago. Delivery was very quick too!
September 24, 2025
Reply from Gingko Design
Thank you for taking the time to leave feedback, we truly appreciate it.
Excellent company and brilliant products
Excellent company and brilliant products. On our last order we had a slight issue which was sorted out 100 per cent.
August 26, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review. We're really sorry to hear that there was a slight issue, although we're glad that it has been sorted for you. Thank you for your custom.
When my Octagon lamp took a tumble…
When my Octagon lamp took a tumble recently and ceased to work, I contacted Ginko Design. I received incredibly helpful initial advice, and when that was unsuccessful, an offer of replacement. As they were based in the UK (the other side of the world) from home in Australia, this exceeded all expectations. I received great communications from Michael and colleagues who followed-up the next day. Ginko Design - beautiful products plus amazing after-sales experience!
July 15, 2025
Unprompted review
Reply from Gingko Design
Thank you so much for taking the time to leave a review - we're thrilled to read that you're happy with your Gingko experience.
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