The Gingko creations are exquisite and beautiful. So well designed, unique, easily charged, offering a warm light. I also found the individual boxes for each item really smart. The order arrived p... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Some 5 or more years ago, I purchased a Gingko Octogonal lamp for its superb design. The lamp functioned well but late last year the mechanism failed. Contact with the company by email delivered a... See more
Company replied
I purchased my Baton Light here in the USA from a reputable company and loved it. Alas, due to my placement, my husband knocked it down one too many times resulting in no light except by beatin... See more
Company replied
Ordered a astra glass mini stellar ocean light online as i saw one being sold in a local store, which looked great. The order was processed the following day and was delivered within 2 days. The quali... See more
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Company details
Written by the company
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Contact info
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, United Kingdom
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
4.5
Excellent
188 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The product arrived on time
The product arrived on time, but I had to pay a $20..?? tarriff to be sure it would be delivered.
August 28, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review. Please email customerservices@gingkodesign.co.uk and we will reimburse you for any charges from the courier. We apologise dearly for any inconvenience caused.
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Beautiful speaker
Beautiful speaker , I had one and got a second one when a sale was on. Good service, good quality speaker. Received on good order, very quickly
August 26, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review, and for your loyalty. We're really happy to hear that you're happy with your Gingko experience.
Reply from Gingko Design
Thank you for taking the time to leave a review.
Reply from Gingko Design
Thank you for leaving such a lovely review, we truly appreciate it.
Great quality lights
Tha Amber crystal lights (solar system) are excellent quality and are very beautiful.
August 27, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review, the solar system design is super popular & loved by many.
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Reply from Gingko Design
Thank you so much for leaving a review.
Reply from Gingko Design
Thank you so much for taking the time to leave a review. We're happy to hear that you're happy with the service.
Top quality product
Top quality product. Worth the money compared to the cheaper alternatives.
August 26, 2025
Reply from Gingko Design
Thank you so much for leaving a review. We're so happy to hear that you're happy with your item.
The ClickClock is a brilliant gift
The ClickClock is a brilliant gift for a teenager or an oldie. It is fun, novel and inexpensive. It was dispatched promptly and is easy to use, at the click of your fingers. Ideal for the bedside table
August 21, 2025
Unprompted review
Reply from Gingko Design
Thank you so much for taking the time to leave a review, we truly value your feedback.
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Good service
Good service, arrived quickly. Very attractive item. Even bought another one.
August 4, 2025
Reply from Gingko Design
Thank you so much for leaving a review, and for your ongoing support. We hope that you enjoy your new items.
dialogal and humane approach
dialogal and humane approach
nice to get a phone call about my purchase - personal and meaningful in todays world of recorded messages and non-communication other than through email chains
August 4, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review - we're glad to hear that you're happy with our service level.
Order still not delivered after 2 months
I placed an order for The Edge Light Alarm Clock (pink) on June 7th and received an email confirming that the order was being processed. However, it has now been two months and I have still not received the order (13437).
I have sent Gingko three emails requesting an update but have not received any response.
I would appreciate it if you could confirm the shipment status of my order as soon as possible. If the order cannot be fulfilled, please process a refund.
Thank you for your prompt attention to this matter.
August 9, 2025
Unprompted review
Reply from Gingko Design
We're so sorry that there was an issue with your shipment, and that you did not receive a response to your emails - as we have discussed this week, we have no record of receiving any emails from you.
We're really glad that a replacement shipment has now been sent in order to resolve the matter for you.
Once again, we apologise dearly for the inconvenience and thank you for your understanding.
Reply from Gingko Design
Thank you for taking the time to leave a review - we're thrilled to hear that you love your item.
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Great service and product
Website was really easy to use, delivery was fast and the lamp I purchased is brilliant
July 2, 2025
Reply from Gingko Design
Thank you for taking the time to leave a review, we truly value your feedback.
A nice little portable quiet fan
A nice little portable quiet fan for dining in the garden and much appreciated with the weather being so hot 🥵
June 26, 2025
Reply from Gingko Design
Thank you for taking the time to leave feedback. We're glad to hear that your item is getting put to good use.
Reply from Gingko Design
Thank you for leaving a review, and for your ongoing support - we really appreciate it.
Reply from Gingko Design
Thank you for taking the time to leave a review.
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First time customer
First time I've ordered directly from this company, but I have a few of their products from other outlets. Gingko were very easy to deal with and items arrived in excellent condition. Both items have been put to use immediately and they don't disappoint.
June 24, 2025
Reply from Gingko Design
Thank you for taking the time to leave such a lovely review, we really appreciate your feedback.
Pushy for reviews
Product: fine
Delivery: fine
Hounding for a review: Not fine
Incessantly reminding me to review is not ok. I got the first email and ignored it. However if you are going to push me, I'll do this
June 5, 2025
Reply from Gingko Design
We're so sorry if you have received the same review reminder more than once, this shouldn't have been the case. We would really like to resolve the matter for you - please email contact@gingkodesign.co.uk & we will do our best to improve your Gingko experience.
Wonderful Customer Service
Great Product and the customer service team were incredibly helpful and proactive when I had a problem with it.
June 23, 2025
Unprompted review
Reply from Gingko Design
Thank you for leaving such positive feedback. We're glad to hear that our Customer Service Team were able to help.
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