The Gingko creations are exquisite and beautiful. So well designed, unique, easily charged, offering a warm light. I also found the individual boxes for each item really smart. The order arrived p... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Some 5 or more years ago, I purchased a Gingko Octogonal lamp for its superb design. The lamp functioned well but late last year the mechanism failed. Contact with the company by email delivered a... See more
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I purchased my Baton Light here in the USA from a reputable company and loved it. Alas, due to my placement, my husband knocked it down one too many times resulting in no light except by beatin... See more
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Ordered a astra glass mini stellar ocean light online as i saw one being sold in a local store, which looked great. The order was processed the following day and was delivered within 2 days. The quali... See more
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Company details
Written by the company
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Contact info
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, United Kingdom
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
4.5
Excellent
188 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Fabulous little light
January 1, 2025
Reply from Gingko Design
Thank you for your feedback, we're happy that you love your new item
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Communications is slow, delivery even slower
Communications is slow, logistics incredibly slow. I have been waiting nearly a month for EU to EU delivery, and all I got was one e-mail initially saying "order is now processing" (on day one), and "order is now complete" (on day 14). Now it's day 23, and the parcel is nowhere near me. None of this was indicated at the time of ordering, and no sensible updates since (what does it even mean, "the order is now complete?")
November 27, 2024
Reply from Gingko Design
We're sorry to hear that there was a delay in receiving your order. Unfortunately delays can occur around the Christmas period. We appreciate your feedback and will take your comments on board as we aim to improve.
The lamp is beautiful and exceptionally…
The lamp is beautiful and exceptionally well made. It came quickly and was packaged very well. It is a bit smaller than I anticipated, but that's my own inability to visualize dimensions. Would absolutely (and will very likely!) Purchase from this company again.
November 28, 2024
Reply from Gingko Design
Thank you for your lovely feedback, we really appreciate it. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)
Good service and quick delivery.
November 27, 2024
Reply from Gingko Design
Thank you for taking the time to leave feedback, we're happy that you are satisfied with your experience.
well presented product and dependable service
The company sells a beautiful little lamp, and follows through with good communication and, fast shipping. Recipient loved it.
November 25, 2024
Reply from Gingko Design
Such lovely feedback, thank you. We're so happy that the item was well received.
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Terrible service
Ordered the light, didn't get a confirmation email. Money has gone from my account, no parcel has arrived. Have reached out to gingko about this three days ago with no reply. Still waiting to solve this.
November 29, 2024
Reply from Gingko Design
Thank you for taking time to leave feedback. We're so sorry that our service levels were not up to scratch on this occasion. The Christmas period can be extremely challenging. We have taken your comments on board and hope to improve moving forward.
Great gift
I ordered the amber crystal light (stag) from Belgium and received it only a couple of days later. Perfect addition to my winter / Christmas decorations.
November 25, 2024
Reply from Gingko Design
We're so happy that you love your item, thank you for taking the time to leave feedback.
Nice Quality Product
Prompt delivery. Very nice product which is to be given as a Christmas present.
November 25, 2024
Reply from Gingko Design
Thank you for your feedback, we hope the recipient was happy with their gift.
Not recommended
Package still not arrived. Customer service unhelpful and unfriendly in equal measure. Would not reccome d.
November 27, 2024
Reply from Gingko Design
Thank you for taking time to leave feedback. We're so sorry that our service levels were not up to scratch on this occasion. The Christmas period can be extremely challenging. We have taken your comments on board and hope to improve moving forward.
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Beautifully crafted and designed…
Beautifully crafted and designed pieces. They are like little works of arts combined with technology and sustainability. Very sleek and unusual. Extremely appealing and great as a feature in a room, whether it be their unusual lighting pieces, audio or clocks.
November 26, 2024
Reply from Gingko Design
Thank you for leaving such a detailed, lovely review
Alice Mushroom Lamp is great!
I recently bought Alice Mushroom Lamp from Gingko Design. I am very satisfied. The lamp is just beautiful. There was an issue during the international shipping. The issue was resolved very quickly and smoothly. I highly recommend Gingko Design's beautiful and inspiring products.
October 25, 2024
Reply from Gingko Design
Thank you for taking the time to leave feedback. Apologies again for any issues, we're glad that everything is now resolved for you.
Nice and Smart
I bought the Ginkgo Smart Diffuser Lamp as a gift for my friend. She is delighted with it! She loves the 'Smart' tasteful design. The lamp gives a lovely ambience to her room, which is enhanced by the diffusing of her favourite fragrant oils.
November 7, 2024
Reply from Gingko Design
Thank you for taking the time to leave feedback, we're glad that your friend is happy with her diffuser lamp
MKSY
I love the Gingko products. I’ve bought many of them… wonderful idea(s) and so original and unique, the design and concept is a one off.
Also it’s a fantastic talking point too. Will only buy from Gingko, as I know it’s always going to be a genuine Gingko product. Great gift for anyone .. Top bananas!!
October 31, 2024
Reply from Gingko Design
Thank you for your ongoing support, we really appreciate it. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)
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Reply from Gingko Design
Thank you for the lovely feedback
Reply from Gingko Design
Thank you for the lovely feedback
Beautiful Saturn light globe
Beautiful Saturn light globe. Well packaged and quick delivery.
November 7, 2024
Reply from Gingko Design
Thank you for the lovely feedback
5 stars for my bedside book lights…
I bought a pair of bedside book lights for my daughter because she loves mine. They are novel, beautifully designed yet functional and I would urge anyone who is looking for something different, to get one..or two!
November 4, 2024
Reply from Gingko Design
Thank you for such wonderful feedback. We're so happy to hear that you love your items!
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Perfect
Easy to order, fast delivery, parcel very well wrapped so that it does not get damaged. Product as described.
November 6, 2024
Reply from Gingko Design
Thank you for the lovely feedback
Fantastic product
November 3, 2024
Reply from Gingko Design
Thank you so much Ceri for you review! We hope you enjoyed our product :)
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