Girl Meets Dress Reviews 

Excellent service and I was so happy with the beautiful dress I hired for a black tie wedding. Will def use Girl meets dress for future outfits!

Thank you so much, your dress just made my birthday. I was looking so gorgeous in it! Thank you guys!!!

The best dresses in the city, wonderful service.

Poor customer service, great idea but seem to lack the systems and procedures to fulfil what they offer. I booked a dresses by lara dress which went through online and then received an email the following day to say that it had sold on the Monday of that week and was no longer available, my booking was made on the Thursday. They asked me if I could let them know what style I liked and they would send me other options. I emailed this back to them: '
The dress that I picked would be the type of style I was looking for, It is my sisters wedding and is fairly conservative/formal. Midi/maxi in length' and also asked about another dress I was interested in for September and this is the response I got:

'Thank you for your email.
At the moment we cancelled your order in order not to keep you waiting as it seems like the only one dress you liked is not available at the moment and we do not have a similar style in stock - sorry.
As for the other dress Crepe Halter - it is fully booked for the Netflix TV series for the whole September - apologies!
Your order was cancelled and no money was taken from your account.'

So rather than actually sending me options like they had offered to in their original email and help me find a dress (I find it impossible to believe there are no long dresses suitable for a wedding) they just sent a dismissive email that basically seems like they can't be bothered to deal with me.

The second dress I asked about is still available to book online!

Disapointing attitude but it seems that I am not the only person that has had a bad experience when it comes to their customer service.

What was meant to be an easy solution ended up with me having to chase them three times on email to get my money sorted.

Ordered two dresses 3 weeks prior to my nephews wedding, spoke to GMD explaining that we would leaving on the Friday morning and they suggested I paid for the 7 day hire to allow time for me to get them and try them. GMD said I would receive my dresses by the Thursday at the latest but more than likely the Tuesday / Wednesday. On the Thursday I get an email saying DHL had not collected the deliveries and asked for me to get in touch with an alternative delivery address as they knew I was travelling on the Friday. I called 16 times during the day and emailed them twice - no reply! Dresses arrived by 9.15 the next day (Friday).....neither of the dresses were what I ordered!! I was supposed to get a free gift - nothing was sent and one of the dresses stank of perfume! Called GMD - no answer - straight to VM. To say I am thoroughly p***ed off is an understatement! This is not the first time either they messed up my last hire . These guys used to be the only decent hire company but they have competition....save yourself a lot of stress and go elsewhere - GMD is a shambles and has has absolutely no customer service. May I suggest a name change....Girl Meets WRONG Dress, LATE!

Fantastic service. Delivery on time and a very easy return service. Highly recommend!

Girl meets dress took care of my Royal Ascot 👗 ! Looking to find the perfect dress at an affordable price I consulted their site and found the absolute perfect dress. Reserved it and was delivered on time . I got so many compliments! I now will look at renting through them for all my events or outings . Life savior and great customer service! I recommend you try them ! Marie

I wanted to hire a dress for an event on 11th June, it was £79 as a one off or £99 for unlimited rentals for one month, so I thought why not sign up! Warning to others, do not do this!!! The dress for 11th June was not in stock and I haven’t been able to get the £99 refunded, despite cancelling the same day I signed up for the service and the stock issue. As soon as I asked to cancel, girl meets dress stopped responding to my emails.

Update: In response to the comment below, nothing I have said here is a lie and nor has my language been threatening. Between 25th May and 16th June, GMD did not respond to my 3 emails, and when I called up, the response was that billing could only be discussed by email. As the comment below states, we are now in contact again, I am still awaiting a refund and will continue the conversation with girl meets dress in private, however I do feel it is important that others are aware of my experience and don’t make the same mistake. My membership was cancelled on 30th May, it is GMD who are getting their facts wrong and behaving unprofessionally.

Really brilliant experience. The dress was stunning, it arrived quickly and was easy to send back. Customer service was amazing, which matters as much to me as anything else.

Lovely range dresses to try and advance try on service worked well. I love the sustainability of renting and the plastic free packaging.

Very disappointed, they just cancelled my order with no explanation. Their systems need updating, so they don’t take orders they cant fulfil! :(

I needed a dress for a charity ball and wanted to take the sustainable option and hire a dress for the event. I initially ordered 3 dresses to try on a couple of months before the event and whilst not all were available I was offered some alternatives to try.
All arrived on time and I chose my favourite but unfortunately there were a couple of issues with the hem but I was assured these would be resolved for the event. The speed at which they refunded me for the dresses I didn’t want was great and the refunded the postage as soon as the dresses were received.
The dress arrived on the arranges date ahead of the event and the hem has been remedied. Again on return of the dress the postage was refunded the next day which was great.
I will definitely use them again for other events coming up and would thoroughly recommend to others

I really enjoyed the experience. I received a list of dress which could suit my style and size which was really helpful. The process is very easy from order to delivering back the dress. Fast refund for dresses I did not wear. I highly recommend as it is not only good for your wallet ( beautiful and affordable dresses) but for our planet too as you do not buy dress you will wear only once!

This is the first time I rented a dress for a major event and I was extremely satisfied at the end. I used the try-on option to be sure my dress would fit on the day. Dress arrived as promised the day before the event. I had my emails also answered in less than 24 hours always. Refunds for not used dresses were also done expeditiously.

Poor customer service. Don't think they're trained at customer relations. And that's only if they actually respond to your query. Waited for an email but had to go out of my way to ring them. Poor process and systems in place from my experience. Shame really. Need to improve themselves. By a lot.

My request was super last minute and Girl Meets Dress were fantastic as per! They hand delivered the dresses and made sure I had options. I received lots of compliments at my event! Thank you again!

Seamless process and the team were very responsive and on hand to answer any queries I had. Absolutely loved the dress and will 100% use this service again!

I loved renting a dress from Girl Meets Dress, from choosing dresses online to getting the perfect dress for the occasion. I had lots of compliments on my dress and I loved wearing it. And then I just had to pack it up and send it back. So simple. So affordable. And I will definitely be using them again 👗❤️

Brilliant service all round! Will definitely be using GMD again!
Rhoda

I used a dress from the site for my event it was a very nice dress and arrived clean and in good time. I actually ordered 3 alternatives but one simply didn’t arrive as it had been returned broken by previous hirer. I would have liked the chance to choose an alternative. I paid for ‘advance try on’ notwithstanding that there was insufficient time for this to happen this was not clear to me when I booked it but you need a month before the event according to the site) so not sure why the checkout allowed me to pay for this a week before. One dress of the two that came had quite a dirty hem but It was a hire dress and I didn’t wear it. Customer experience was a bit Wooly had to call to check various aspects of the service. When the published number was answered it appeared to be just an individual employee. Call not answered in the name of the business so had to check I was actually talking to Girl meets Dress. Great idea in principle but packaging - large trainer style shoe box no branding was underwhelming, customer journey not what it could be. However all refunds received promptly and accurately- I would use the business again but wouldn’t rave about the service.