Glacier Insurance Company Reviews 

1,296
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very kind, helpful, and professional, making interactions pleasant and informative. Many people highlight the excellent prices, finding quotes to be much cheaper and more affordable than expected. The overall service and user experience are frequently described as quick, easy, and hassle-free, simplifying the process for consumers. However, some customers also noted dissatisfaction with customer service, mentioning issues like slow response times, long waits, and a general lack of support. A few other people also felt that the website was bad or had problems accessing their accounts and downloading important documents.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Price

Customers had positive experiences with price, often highlighting the affordability and competitive rates for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents as very nice,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, quick, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I JUST purchased a vehicle. I was searching for quotes and many of them were simply unacceptable for even the richest. I was getting full coverage type quotes for only liability. Eventually, I came ac... See more

Company replied

Rated 5 out of 5 stars

So happy I switch my insurance. Price was great and the process was so fast and simple. So far no complaints I highly recommend. I'll come back and update after I renew my policy in a few months. Most... See more

Company replied

Rated 5 out of 5 stars

Customer service was very patient, helpful, and friendly I really appreciate your service! Thank you I want to shout out Laurie Nelligan she helped me find great deals and she was very nice and pa... See more

Rated 5 out of 5 stars

Very nice to speak to not bossy ask me what I needed and they made me the best rate been with three or four other insurance companies think I'll stick to this one nicest one so far

Company replied


Company details

  1. #26 of 67 best companies in Insurance Company
  2. #8 of 14 best companies in Personal Insurance Company

About Glacier Insurance Company

Written by the company

At Glacier Auto Insurance, our name may be new, but we’ve been writing personal automobile insurance for the past 50+ years. Within that time, we have seen insurance companies come and go. However, here at Glacier, our core values have stood the test of time. We’re here to provide you with a hassle-free quick and easy quote, affordable insurance coverage, low down payments, flexible installment options, prompt claims assistance, and reliable service with ease of mind…getting you on the road to reaching your destinations.

At Glacier, you can choose to go directly onto the Glacier website and obtain a fast, easy, online quote. Or, through our call center (1-888-GLACIER) to speak directly to one of our helpful representatives. Or, you can access Glacier Auto Insurance through our network of trustworthy independent agents. You can find an agent near you by accessing our website.
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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(1,296)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Laurie was an EXCELLENT representative…

Laurie was an EXCELLENT representative to speak with. She made sure everything on my policy looked great before starting the policy

July 1, 2026
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Reply from Glacier Insurance Company

Laurie is great! We're happy to hear she was able to help.

Rated 3 out of 5 stars

Price was competitive but we couldn't…

Price was competitive but we couldn't print application, ID cards or other documents that were supposed to be available for download. We were able to print ID card and Decl page from Glacier hub.

June 30, 2026
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Reply from Glacier Insurance Company

We're sorry to hear this. Please email us at support@glacierinsurance.com and we'll send over the additional documents ASAP. Thanks for taking the time to leave us a review!

Rated 1 out of 5 stars

Crap

It's a crap company when it comes to customer service

February 19, 2026
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Reply from Glacier Insurance Company

Hi Joshua, we're sorry to hear we are not meeting your expectations. Please let us know what we can assistance you with and we'll have someone reach out to you directly.

Rated 5 out of 5 stars

Good

Y'all a little cheap n I paid with my buy now pay later

June 10, 2026
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Reply from Glacier Insurance Company

Thank you for taking the time to leave us a review! We appreciate your business.

Rated 5 out of 5 stars

The agent was very professional and…

The agent was very professional and pleasant in very knowledgeable. Great customer service

June 8, 2026
Glacier Insurance Company logo

Reply from Glacier Insurance Company

Sherry, thank you for the 5-star review! We're happy to hear you had a great experience!

Rated 3 out of 5 stars

No comment

No comment. Please remove me from surveys.
Thank you

May 13, 2026
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Reply from Glacier Insurance Company

We have removed your email address, thank you.

Rated 1 out of 5 stars

Needed full coverage

Needed full coverage. Couldn't talk to anyone because no one will contact me. Needed full coverage. I want to cancel and I need a refund. Haven't used your liability on a financed car! Could not get full coverage thru you because you wouldn't get back with me.

June 5, 2026
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Reply from Glacier Insurance Company

Hi Paula, we're so sorry to hear you are frustrated. If you could send your phone number to support@glacierinsurance.com we will have someone reach out to you directly.

Rated 5 out of 5 stars

Quick

Quick, easy and efficient

June 6, 2026
Glacier Insurance Company logo

Reply from Glacier Insurance Company

We're happy to hear you had an easy experience Amanda!

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