Glacier Insurance Company Reviews 

1,302
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, helpful, and professional, making interactions very pleasant. Many people highlight the excellent service, noting the quick, easy, and efficient process for obtaining insurance. Reviewers frequently mention the affordable and competitive pricing, often finding rates much cheaper than expected. However, some customers also noted issues with customer service, citing slow response times, lack of support, and long wait times. A few other people also felt that the website was problematic, experiencing difficulties accessing accounts or printing documents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as patient, helpful, and friendly.... See more

Price

Clients share positive opinions on price, with many reviewers finding the rates to be excellent, affordable,... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are often... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I JUST purchased a vehicle. I was searching for quotes and many of them were simply unacceptable for even the richest. I was getting full coverage type quotes for only liability. Eventually, I came ac... See more

Company replied

Rated 5 out of 5 stars

So happy I switch my insurance. Price was great and the process was so fast and simple. So far no complaints I highly recommend. I'll come back and update after I renew my policy in a few months. Most... See more

Company replied

Rated 5 out of 5 stars

Very nice to speak to not bossy ask me what I needed and they made me the best rate been with three or four other insurance companies think I'll stick to this one nicest one so far

Company replied

Rated 5 out of 5 stars

Glacier is just awesome in every way never spoke with anyone there that wasn’t 100% helpful and kind and George is the best and no one can beat their prices I have been with them for years

Company replied


Company details

  1. #18 of 66 best companies in Insurance Company
  2. #4 of 14 best companies in Personal Insurance Company

About Glacier Insurance Company

Written by the company

At Glacier Auto Insurance, our name may be new, but we’ve been writing personal automobile insurance for the past 50+ years. Within that time, we have seen insurance companies come and go. However, here at Glacier, our core values have stood the test of time. We’re here to provide you with a hassle-free quick and easy quote, affordable insurance coverage, low down payments, flexible installment options, prompt claims assistance, and reliable service with ease of mind…getting you on the road to reaching your destinations.

At Glacier, you can choose to go directly onto the Glacier website and obtain a fast, easy, online quote. Or, through our call center (1-888-GLACIER) to speak directly to one of our helpful representatives. Or, you can access Glacier Auto Insurance through our network of trustworthy independent agents. You can find an agent near you by accessing our website.
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,302)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Needed full coverage

Needed full coverage. Couldn't talk to anyone because no one will contact me. Needed full coverage. I want to cancel and I need a refund. Haven't used your liability on a financed car! Could not get full coverage thru you because you wouldn't get back with me.

June 5, 2026
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Reply from Glacier Insurance Company

Hi Paula, we're so sorry to hear you are frustrated. If you could send your phone number to support@glacierinsurance.com we will have someone reach out to you directly.

Rated 5 out of 5 stars

Quick

Quick, easy and efficient

June 6, 2026
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Reply from Glacier Insurance Company

We're happy to hear you had an easy experience Amanda!

Rated 5 out of 5 stars

Easy and fast process

Easy and fast process! Lowest quote I got ever !

June 5, 2026
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Reply from Glacier Insurance Company

Thanks Helena, we're so glad you got a great quote!

Rated 5 out of 5 stars

This experience was great for me…

This experience was great for me because I was able to get affordable insurance for my car. The representative I spoke to was very nice and comfortable to talk to. Overall experience was good will recommend.

May 26, 2026
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Reply from Glacier Insurance Company

Nicole, thank you for taking the time to leave us a great review!

Rated 1 out of 5 stars

I downloaded my insurance card 5 times…

I downloaded my insurance card 5 times and the document will not open for proof

May 29, 2026
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Reply from Glacier Insurance Company

Hi Tiara, we are so sorry to hear you are having trouble downloading your ID card. Our IT team is looking into this immediately. In the meantime, we would be happy to email you a copy of your ID card. Thanks for bringing this matter to our attention.

Rated 5 out of 5 stars

It is affordable

Customer service

May 15, 2026
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Reply from Glacier Insurance Company

Thank you Seth, we're happy to provide you with affordable coverage!

Rated 5 out of 5 stars

The process was simple

The process was simple , quick and thorough. It shouldn't be complicated and your company came through. The website handled all my needs , gave me a quote within 10 minutes and I was able to drive my car the same day. I would highly recommend Glacier Insurance ..Thank You

May 21, 2026
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Reply from Glacier Insurance Company

Awesome! We are thrilled to hear you were able to get back out on the road the same day. If you need anything, don't hesitate to reach out.

Rated 5 out of 5 stars

Customer service awesome

Customer service awesome, prices awesome, going to be a customer for years to comeThank you

May 21, 2026
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Reply from Glacier Insurance Company

Patrick, we're happy to hear you had an awesome experience. We appreciate your business.

Rated 5 out of 5 stars

It was quick and no hassles

It was quick and no hassles. The payments are very low and affordable. Thank you so much and I can’t wait to tell my family and friends to switch to Glacier Insurance Company.

May 18, 2026
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Reply from Glacier Insurance Company

Francisco, thank you for being a Glacier customer!

Rated 5 out of 5 stars

Laurie was amazing

Laurie was amazing! She helped me get everything set up automatically, went over my policy thoroughly, and was so pleasant throughout the entire experience. Love, love, love! 💛

May 14, 2026
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Reply from Glacier Insurance Company

Kassy, we think Laurie is amazing too! We're happy to hear she was able to help you with all of your needs.

Rated 5 out of 5 stars

Staff was friendly professional

Staff was friendly professional, very helpful very prompt. I would recommend glacier auto to anybody seeking insurance at an affordable rate with professionalism five stars.

May 14, 2026
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Reply from Glacier Insurance Company

Thank you for the 5 stars, Eric!

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