Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... See more
Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... See more
I bought two items from ASOS and they said these were from their 'brand partner'. Neither item was any good so I sent them back to Glamorous aka Kacoo as instructed and have the receipt. That was on 2... See more
Company details
Information provided by various external sources
Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.
Contact info
Manchester, United Kingdom
- care@glamorous.com
- glamorous.com
1.4
Bad
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total disappointment horrible service
I bought a few items in my country and I liked their clothes. I thought to buy them online but that was a big big mistake!!!! I ordered a coat on December 26th and I didn’t get it until now almost a month ago!!!!!!!!!! The company is not answering my emails in anyway and I never seen such a horrible customer service!!!!!!!! I just want you all To think twice before ordering cause maybe you won’t get what you’ve ordered 😡
January 16, 2022
Unprompted review
Advertisement
Very disappointed
Deve All
I like to express My total disappointment in regard to the delivery of My purchase ….i bought it on 29 november and as per to Day not delivery has occurred yet…it was meant to be a Christmas present… I am very sad
December 19, 2021
Reply from Glamorous.com
Hi Paola,
We are so sorry for the service you have received! We have looked into this and Royal Mail have informed us that Poste Italiane are currently experiencing a huge delay due to IT issues. On behalf of Royal Mail we can only apologies and will look to refund your delivery charge and will continue to support anyway we can! Thank you and apologies again for this inconvenience, Glamorous XX
I ordered from… glamorous. com
I ordered from glamorous. com
you withdraw the money but you sent no confirmation mail?
I dont have an order number and nothing?
I payed via Paypal to KACOORETAIL
November 15, 2021
Unprompted review
Great purchase!
I was looking for a bag to match an outfit and it was on offer with free delivery.
Fast delivery, tracking throughout.
Packaging was excellent!
October 11, 2021
Advertisement
My friend who received the dresses love…
My friend who received the dresses love them so much! She said they were good quality, fit well and also fast delivery. Thanks.
October 10, 2021
I paid for next day delivery on Friday…
I paid for next day delivery on Friday they still haven’t arrived it’s now Tuesday ! Won’t ever be ordering again
September 7, 2021
Reply from Glamorous.com
Hi Charlotte,
We can only apologies for the inconvenience caused for this; we have been experiencing courier issues across the board. This is still inexcusable. Please note we have refunded your Next Day Delivery payment and can only apologies for the issues this has caused
Thank you
Glamorous
X
Do not buy online !
Returns process is actually shocking it is the worst of them all not made easy in the slightest feel like I'm trying to jump through hoops
July 18, 2021
Very quick delivery
July 17, 2021
Advertisement
I give this 0 star I ordered a lot of…
I give this 0 star I ordered a lot of packages and after that I wasn’t able to track my package or even email them . I’m so upset
June 23, 2021
Unprompted review
Reply from Glamorous.com
Hi Fehintola
Please can you confirm your order number ASAP so we can look into this for you? We dont see to have any order in your name and think unfortunately you may have left a review for the wrong retailer?
Thank you
Glamorous x
No phone number
No phone number, no email response when I emailed a return of items request. Sent me size 6 items not size 10 items as I ordered. Scammers!
May 25, 2021
PERFECTION!
I waited until I received my order in the mail to write this review. I am honestly very impressed by this company. They sell affordable, SUSTAINABLE, excellent quality clothing, and all of those in the same sentence is a miracle. I was able to get a gorgeous dress made from recycled material for less than 30 USD! That's actually better than most fast fashion these days. The quality is beautiful; no stitch out of place, fabric was very soft. Sizing is accurate, too! I was afraid my size 6/8 in US wouldn't translate well to UK sizing, but I was indeed a size UK 10! I definitely recommend this company. I love what they stand for and their beautiful clothes.
May 15, 2021
Advertisement
I realize that I just recently placed…
I realize that I just recently placed my order, order #GRO70849 it shows awaiting shipment. Any details would be nice. I had a difficult time finding a contact us on their main site.
May 5, 2021
Unprompted review
Reply from Glamorous.com
Hi Robert
Please note that order number doesn't match to our system :-(
We are concerned you have contacted the wrong retailer. Please note you have left a review for the following website
https://www.glamorous.com/
Thank you
Glamorous
X
I ordered 47 things and there was 0…
I ordered 47 things and there was 0 delivered That just says enough.
April 29, 2021
Unprompted review
Reply from Glamorous.com
Hi Fadumo
Please can you confirm your order number ASAP so we can look into this for you? We dont see to have any order in your name and think unfortunately you may have left a review for the wrong retailer?
Thank you
Glamorous x
Beautiful jacket
Beautiful jacket, arrived sooner than expected! Extra sale discount added at checkout too.
April 24, 2021
I still haven't received my things and…
I still haven't received my things and I paid lost of money. I hope this is not a scam... I want my things or my money. I've been waiting.
Edit: My order number is #1535
Please get back to me...
April 19, 2021
Unprompted review
Reply from Glamorous.com
Hi There,
Please note you have contacted the wrong retailer. This order number does not exist in our system
Thank you
Glamorous
X
Advertisement
Reply from Glamorous.com
Thank you so much for your lovely feedback! x
Great shopping experience and choice
April 19, 2021
Reply from Glamorous.com
Thank you for you feedback xx
Spent lots of money SCAM
April 17, 2021
Unprompted review
Reply from Glamorous.com
Hi Vanessa,
I hope you are well?
Please can you provide your order number to us so we can look into this ASAP? We dont have a record of your name on our system so worried you may have contacted the wrong retailer.
Thank you
Glamorous
X
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.