Glazing Store Reviews 

64
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Once again Emma gets a rave review.. the whole experience was a breeze. Korniche lantern, couldn’t find it cheaper anywhere else, Emma was a great help with glass choice and my changing of the colour... See more

Rated 1 out of 5 stars

I have never known a company to be so dishonest in what they do. Glass arrived for our lantern but not the frame. After many many calls to the main desk (who cannot offer any help) we are still waitin... See more

Company replied

Rated 5 out of 5 stars

Very good company and would definitely use again. They helped us out greatly even though we had issues with the manufacturer, who were less than helpful! Cutting a long story short, Glazing Store’... See more

Company replied

Rated 5 out of 5 stars

Ordered a 2500 x 1500 lantern( korniche) online and glazing store promptly gave me a delivery schedule which was confirmed a few days later. Delivery driver was courteous and efficient. Product arrive... See more

Company details

  1. Aluminum Window Manufacturer

Written by the company

Glazing Store are the UK's leading providers of glazed home improvement products, specialising in Korniche Roof Lanterns, Bi-Folding Doors and Flat Roof Lights. We help our customers to improve the style, security and insulation of their properties with the lowest prices online guaranteed.


Contact info

4.1

Great

TrustScore 4 out of 5

64 reviews

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4.1

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(64)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a Korniche bifold door from…

I purchased a Korniche bifold door from glazing store and I am really impressed at their service. Doors arrived on time and we’re very competitively priced. Cheapest I found. Great communication, Highly recommend. Buy in confidence.

October 13, 2023
Unprompted review
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Reply from Glazing Store

Thank-you for leaving us your feedback. It is much appreciated Mr Farooq!

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Rated 5 out of 5 stars

Above and beyond service from start to…

Above and beyond service from start to finish! A potential issue was solved effectively by Russell and the team saving us thousands! I recommend wholeheartedly! Thank you! 👍🏻

September 11, 2023
Unprompted review
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Reply from Glazing Store

We genuinely appreciate you taking the time to leave us this feedback Lee. We take a huge amount of pride in the products and the service we offer and believe we offer something different than the rest and this just shows the results of that. Thankyou again Lee and we look forward to serving you again. From us all @teamGlazingstore!

Rated 1 out of 5 stars

unreliable company.

Learn how to be professional.

September 9, 2022
Unprompted review
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Reply from Glazing Store

Hello Shaun, I am sorry to hear about your negative experience Can you please share your order reference as we don’t seem to have any orders on the system with your surname possibly you have us confused with another company?


It’s been 6 weeks or so Shaun we still have not had any reply from you we don’t have any previous orders under your name as previously mentioned would you please consider removing your review as I believe it may have been intended for a different company. Kindest regards teamGlazingstore!

Rated 5 out of 5 stars

Building my own extension with no building experience

Well if I can say just WOW!!. Having decided to building a single storey extension to make a large kitchen/ diner. We decided to do it ourselves, so I jump on the Internet to shop for the best price for all our materials, Having bought our bricks sand and wood, I also purchased insulation for some serious savings.
Then it came to the bi folds and large roof lantern, which took me all over the country on the Internet, so I ask loads of companies for quotes and the team from the Glazing store sent me a very good quote, so Having decided they were the company and product we wanted I contacted them for more detailed information re the Korniche product, so we done a deal to have both products from Korniche and we had them delivered to my place of work for storage until I could fit them, both products were shipped quick and well wrapped to protect in transit. So after 6 months I've fitted them today and how pleased am I with the quality and ease of fitting, the lantern looks absolutely stunning and the bi fold is elegant and smooth and boy am I happy.
If your looking for any glazing requirements I would recommend the team at the Glazing Store.
5 stars for them from me, give them a call 👍

August 17, 2023
Unprompted review
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Reply from Glazing Store

Thankyou so much for your Kind feedback Robin, all the Team are elated that you are so pleased with your lantern and bifolds!

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Rated 5 out of 5 stars

Korniche Lantern and Bifold

I wanted to take a moment to share my experience with Korniche Lantern and Bifold, which I ordered and received from Glazing store back in August 2022. Although I'm writing this review a bit later, I felt it was important to share my thoughts after experiencing the benefits firsthand.

From the very start, the service I received was impeccable. Russell, who managed my order, went above and beyond to ensure that everything was handled smoothly. Not only was he incredibly knowledgeable about the products, but he also took the time to provide detailed information about glazing values and answered all of my questions with patience and clarity. His assistance played a significant role in pre and post purchasing process a breeze.

The prices were notably better compared to other options I had explored and I am thoroughly pleased with my purchase. Thanks.

August 2, 2023
Unprompted review
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Reply from Glazing Store

Thankyou for your honest feedback and kind review. It makes all our efforts worthwhile 🙏🏼🙌🏼

Rated 5 out of 5 stars

Ordered a Korniche Lantern 3x1.5

Ordered a Korniche Lantern and it came on time without any issues. And the price was very good! Which is even better!

May 23, 2023
Unprompted review
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Reply from Glazing Store

We are glad you're made up with our products and our commpetitive prices Pierre, thankyou for taking the time to leave us a review! We really appreciate it.

Rated 5 out of 5 stars

Best customer service around

Very good company and would definitely use again. They helped us out greatly even though we had issues with the manufacturer, who were less than helpful!
Cutting a long story short, Glazing Store’s customer service was simply the best we’ve ever experienced! Absolutely brilliant!

Thank you again!

November 18, 2022
Unprompted review
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Reply from Glazing Store

Thank-you so much for the kind feedback! Much appreciated!

Rated 5 out of 5 stars

Korniche Lantern and my experience!

Well I have to say what a brilliant piece of kit.
Myself (73yrs) and chippy on the roof this morning to fit my Korniche lantern. I had watched the video several times and read manual to familiarise myself with order of events. We followed instructions to the letter and within an hour it was fitted!
Absolutely brilliant.
I ordered through glazingstore because they offered me the best price. Ordering and delivery all went to schedule and today my orangery has been crowned. I am delighted. Thankyou GlazingStore.co.uk for your professional service.
Now for the bi-fold doors!

November 22, 2022
Unprompted review
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Reply from Glazing Store

This has made our Year reading this Linda! well done for giving it a go and realising how straight forward our lanterns are to install! Mainly due to how cleverly the engineers have designed it. Thanks for finding the time to leave us this kind feedback! Team Glazingstore!

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Rated 2 out of 5 stars

Damage to glass and trim on bifold door and lantern

I have had bi fold doors fitted and there is a chip on one pane of glass that needs replacing, also i had two lanterns fitted and one of the side trims is dented so i would really like both replaced asap? The builder said he had emailed you but not had a response?
Please contact me asap to replace these damaged goods,

November 5, 2022
Unprompted review
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Reply from Glazing Store

Hello, Firstly may we thank-you for taking the time to leave us some feedback, we are 110% committed to improving at every opportunity we get. Unfortunately your builder is our customer not yourself, we did reach out to him and he confirmed there was no damage that he knew of. I can only suggest you speak to him again and ask him to approach us and we will be more than happy to assist and order up and parts required in the same way we offer this to all of our customers. Thank-you again from us all at team Glazingstore.co.uk!

Rated 5 out of 5 stars

Superb service all round

Superb service all round, very happy with my new bi folds! Thanks so much glazing store! 5 ⭐️

October 14, 2022
Unprompted review
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Reply from Glazing Store

Thank you for your kind words Matt and we hope you enjoy your new Bi-Folds!

Rated 5 out of 5 stars

The team at Glaxng store we’re…

The team at Glaxng store we’re excellent and professional throughly . Russ was extremely helpful and very knowledgeable and helped with rectifying a problem with our sky light . I would definitely 100% recommend them .

August 23, 2022
Unprompted review
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Reply from Glazing Store

Thank you for your very kind words Soner. They're greatly appreciated!!

Rated 5 out of 5 stars

Great service from Glazing Store.

Great service from Glazing Store. Ordered the Korniche bi-fold door. Having used Glazing Store for Korniche roof lanterns before, I was pleased with the service they provided. Glazing Store gave me a 4 week lead time for the bi-folds which they was spot on with. The Korniche bi-fold is with out doubt the most installer friendly aluminium door on the market, I can say this having installed most of the others. It has a real premium look and feel and is well priced. My client is extremely happy with the product. I will definitely be using Glazing Store again, for future projects.

August 6, 2022
Unprompted review
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Reply from Glazing Store

Thank you for your kind words Derek and we look forward to provided further products for you in the future.

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Rated 1 out of 5 stars

I ordered a flat roof light from The…

I ordered a flat roof light from The Glazing Store. We discussed the opening size and proceeded to order and pay for the unit. I paid £1800 on may 26th and was told to expect my roof light in 7-10 days
But that didn’t happen and the new date was set for delivery was July 7th unfortunately that didn’t happen and at this state they couldn’t even give me a delivery date at all. I Finley took delivery on July 25th only to find it is the wrong size. My experience with The Glazing Store was very poor and it appears that when I paid the money there interest in me as a customer disappeared. I’ve been calling them every day sense delivery and have yet to get to speak with anyone
The hole process has been very disappointing
When I placed my order I told them I has a clear opening of 3 meters x 1 meter
They told me that I needed an upstand of 75 mm all round and they said that 3 meters x 1.050 would work
When it came to the sign off
I expected and wasn’t told any different that the roof light would be the size plus the upstand. Can you please remind me as to where in the sign off it says anything about this issue
As I have said it is the action of a sales man with little or no morels and no regards for customer satisfaction.
I have been promoted a call from the manager 3 weeks ago and nothing
Disappointed
Joe

July 29, 2022
Unprompted review
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Reply from Glazing Store

Hi Joe,

Thank you for your review and we're sorry that on this occasion you were disappointed by our service.

At the Glazing Store we take the customer experience of our customers very seriously and have put several measures in-place to ensure that all of our customers are updated at every stage of the process.

Part of this is to get sign off on your agreed sizing prior to placing your order with our supplier to ensure that everything is to your specification. This was completed and signed off in accordance with our procedure and sent to our supplier for manufacturing.

Whilst we completely understand your frustrations on this matter, every effort was taken to provide you with a written spec to sign off which was agreed and signed off in writing so every care was taken to ensure you received the correct lantern.

With regards to the delays, for this we are extremely sorry and is something we are investigating with our supplier as to how we can prevent this from happening again. As a reseller for this particular roof light, we are beholden to the timescales and stocking delays of our supplier who had delays with the glass on this particular occasion.

Kind Regards,

The Glazing Store Team

Rated 5 out of 5 stars

Highly Recommended

I cannot recommend Glazing Store highly enough. The product is well made and very competitively priced, really good value for money. I dealt with one of the team (Russell) on a regular basis who always responded to emails quickly and we spoke a number of times over the phone. He worked closely with my builder prior to delivery to ensure there would be no issues. The frame and glass were delivered on time and were well packaged to ensure they were protected during transit. The fitter recommended by Glazing Store arrived on time and kept me up to date with everything as they proceeded. Extremely happy with the end product and fit.

June 29, 2022
Unprompted review
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Reply from Glazing Store

Hello Barry, Firstly thank you for taking the time to leave us this fantastic review, we really do appreciate you taking the time out, to help others make a decision to hopefully use us in the future. At a time when our time has become so valuable. We hope that people see that we do things different to most others in this industry, having installed for over 20 years we understand the products and the procedures of install and survey first hand. It is a lot of money to spend and potentially easy to make a mistake when measuring, which is when we come in handy with advice.

I'm so glad you like your new lantern and we wish you all the best on your project! Hope to hear from you again soon on the next!

Rated 5 out of 5 stars

First Class service

The lantern was delivered on time and extremely well packaged. The manual was extremely informative and precise my only issue was there were two captive bits missing from the rafters which stopped the installation but they were sent to me by post and were received the next day. Once they were fitted the remainder was installed with no problem

June 16, 2022
Unprompted review
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Reply from Glazing Store

Thankyou for leaving us this feedback Elaine we really appreciate you taking the time. From all of the team at the Glazing Store.

Rated 5 out of 5 stars

Well done glazing store

Well done glazing store , 1st class service from enquiry to delivery which was on the date agreed and we'll packaged to avoid damage pleasure doing business with you

May 18, 2022
Unprompted review
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Reply from Glazing Store

Thankyou For your feedback and kind review...we are really glad our new efforts with packaging and a dedicated delivery service is working really well!

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Rated 4 out of 5 stars

2 lanterns to be delivered

I had 2 lantern roof lights delivered the product is very good I had not fitted any before and they are good and easy to do.my only problem was the delivery I asked for it to be delayed one day as I had to go to a funeral was told that was not a problem when I got home at 11 o clock all the frame was piledup in my back garden the email said it had to have someone there to sign for it .then the glass.turned up a day early the driver said he would take it back and I would have to pay to have it delivered then

May 5, 2022
Unprompted review
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Reply from Glazing Store

Thankyou for your Kind review William, apologies that we couldn't delay the delivery in the end despite all our efforts.

Rated 5 out of 5 stars

Excellent Customer Service

Product as expected and delivery on time. We had a slight problem with the product but rest assured the Glazing Store team are there to help you resolve the issue. Dazzling recovery!
Based on the amazing customer service, I have no hesitation of buying from them again. I recommend the Glazing Store.

April 21, 2022
Unprompted review
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Reply from Glazing Store

Thankyou for taking the time to leave us this kind review

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.
Excellent communication and excellent delivery time.
Product it self is great too.

Thank you

January 28, 2022
Unprompted review
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Reply from Glazing Store

Thanks for leaving us a review Karol!

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