Gleam.cleaning™ | London | Trusted Home Cleaners Reviews 

819
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers had a great experience with this company. Customers frequently praise the cleaning staff for being extremely punctual, thorough, and leaving their living spaces absolutely spotless. People also find the online booking process remarkably smooth and easy to navigate from start to finish. However, some customers also noted frustrating issues with last-minute booking cancellations and cleaners occasionally failing to show up. Reviewers mentioned that the support team was unhelpful and difficult to reach when attempting to resolve complaints or secure refunds. Consumers also felt that communication channels were clunky when trying to adjust or modify scheduled appointments.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, expressing mixed opinions on reliability and cleaning... See more

Staff

Users describe positive interactions with staff, highlighting that cleaners are consistently polite,... See more

User experience

Customers had positive experiences with user experience, highlighting super user-friendly websites without... See more

Booking process

Consumers find booking process to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly,... See more

Company replied

Rated 5 out of 5 stars

I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Gleam Cleaning highly enough. The customer support team are so helpful, in particular Izzy who has helped me on a number of occasions with booking changes, thankyou! As for the cle... See more

Company replied

Rated 5 out of 5 stars

Had a great cleaning with Monica over the weekend. Booked at short notice due to a cancellation with another outfit and she was on time, friendly and did a great job. The website is super user fri... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.


Contact info

3.8

Great

TrustScore 4 out of 5

819 reviews

5-star
4-star
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1-star

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(819)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

The cleaning team did an amazing job

The cleaning team did an amazing job. Titilope was professional and she did an excellent job too

April 3, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Frank


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Advertisement
Rated 5 out of 5 stars

“Great experience with Gleam Cleaning

“Great experience with Gleam Cleaning. Titilope did an excellent job — very detailed and professional. Highly recommend!”

April 2, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Tunde


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with Gleam Cleaning. The service was smooth from start to finish, and everything was handled professionally. Titilope did an amazing job very thorough, detail-oriented, and left my home spotless. I’m really happy with the results and would definitely recommend!

April 14, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Titilope


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

My place is always spic and span

I have a weekly cleaning with Katherina and I can honestly say that she is the best cleaner I’ve ever had. It’s been about three months now and my place is always spic and span whenever I come home from work after she has been. I would highly recommend Gleam to all family and friends.

April 1, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Will


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Excellent

I Theresa had a great experience with gleam .I needed one and I was given a competent staff . Bukola really did a great job.

March 9, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Bukola


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Advertisement
Rated 1 out of 5 stars

Very disappointing first experience.

Very disappointing first experience.

The cleaner did a good job with the two bathrooms, however several other areas were missed or not cleaned properly. The hall was not dusted at all, the tops of picture frames in the office and bedroom were left untouched, and the kitchen floor and hob were left with visible streaks. A considerable amount of water from the cleaning bucket was also spilled onto the carpet next to the guest bathroom.

One of my specific requirements before the visit was that the microwave needed to be cleaned. Despite this being clearly stated in advance, the cleaner asked about it again on the day and it was completely ignored.

Another issue was that a very strong scented spray or perfume was used in the flat, which left such a strong smell that we had to air the property afterwards. I have supplied ALL cleaning products.

I sent detailed feedback to the company after the clean and asked to try a different cleaner next time. After not receiving any response to that feedback, I emailed again to cancel all future cleans. Only then did they reply, stating that because I was cancelling after the first booking, the service would be treated as a one-off clean at a higher hourly rate. Even worse, within a minute of sending that email, they charged an additional £6 to my card.

There was no acknowledgement of the feedback, no apology, and no real attempt to resolve the issues. As a first time customer, I found both the service and the way the complaint was handled very poor.

March 11, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

Rated 1 out of 5 stars

Three cancellations in one week

We had our cleaning cancelled three times in one week. One time was an hour before the cleaning on a Saturday where we had planned around it and the third time was 5 minutes before the cleaner was due to be here. This company is very unreliable.

March 11, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

🌟🌟🌟🌟🌟

I’ve had a great experience with cleaning from start to finish. The service was very professional, reliable, and well organised. Everything was handled smoothly, and the communication was excellent throughout the process.

A special thank you to Mary, who did an amazing job. She was very thorough, attentive to detail, and made sure every area was spotless. It’s clear that she takes pride in her work, and it really shows in the results. The place looked fresh, clean, and welcoming after she finished.

I truly appreciate the effort and high standard of service provided. I would definitely recommend this cleaning service to anyone looking for a dependable and high-quality clean. Thank you again for the excellent work!
— Anastasia N

March 9, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Mary


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Have had a great experience with Glean…

Have had a great experience with Glean from start to finish. Martina did a great job

Mike R.

February 11, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Martina


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Advertisement
Rated 5 out of 5 stars

Reliable

Reliable, friendly, efficient, not over priced.

January 2, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Lous


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 4 out of 5 stars

Professional service and good results…

Professional service and good results every single time

February 2, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi James


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 1 out of 5 stars

Two cancellations due to 'emergencies' in a row.

We booked a 3hr clean (our first with Gleam) but we received an email to say that the booking had to be cancelled because of an emergency for the cleaner.
Gleam asked to reschedule so I agreed but said we had a low tolerance for cancellations.
One hour before the cleaner was due arrive the following week, we received another cancellation message. The message was, word for word, exactly the same as the one we'd received the week before (saying that the booking that had been cancelled because of an emergency).
Emergencies happen. But two weeks in a row? With no contingencies? Not a serious company.

February 13, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Dear Gary, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. On this occasion the booked cleaner reported that they were unfortunately unable to attend at the time booked twice in a row. This client was extremely unlucky here and a manager has been in contact on the day to try to personally rebook the client but unfortunately they have decided to cancel their booking with us.

For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team

Rated 5 out of 5 stars

I used Gleam for an end-of-tenancy…

I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly from top to bottom. My landlord was extremely impressed and I had no issues getting my full deposit back. The booking process was easy, the cleaner Nebibe arrived on time, and worked incredibly hard. If you’re moving out and want a good job without being ripped off, I would recommend them.

January 2, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Mason


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Advertisement
Rated 1 out of 5 stars

Cleaner did not show up, Gleam did not help with replacement

The allocated cleaner did not show up and Gleam did not inform me in advance of the expected cancellation. There was no number to call so I had to fill in a form on Gleam's website and also email them to enquire about my cleaner's whereabouts. Half an hour after my booking was due to start, I received a call asking if the cleaner had arrived, which is when I explained the appointment was urgent and had been booked weeks in advance for a specific reason. I was then emailed nearly 40 minutes after my appointment was due to start and was told the cleaner would not be coming and that there was no availability for a replacement until the following week at the earliest.

As the cleaning was time-sensitive, I had to book a same-day replacement elsewhere at a higher price. I raised this with Gleam and asked them to cover the cost difference due to the loss I incurred as a result of their conduct, but they refused to offer a meaningful resolution. I would avoid gleam.cleaning and go with a more punctual and trustworthy provider, ideally one with better customer service.

December 19, 2025
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Dear Dimitris, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. On this occasion the booked cleaner reported that they were unfortunately unable to attend at the time booked due to an unexpected family emergency. This client was extremely unlucky here and a manager has been in contact on the day to try to personally rebook the client but unfortunately they have decided to cancel their booking with us. Regarding getting in touch by phone, although we do not have a direct phone line, we do have an instant online chat which can be accessed via your online booking on the website.

For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team

Rated 1 out of 5 stars

Very poor customer service and quality of cleans

Very poor customer service, response to queries and an unreliable service. I have had multiple cleaners fail to turn up, poor quality cleans and then I’m unable to cancel my bookings as no one in the customer services team respond to my multiple attempts to contact them. I don’t enjoy complaining but I feel this review needs to be written.

February 3, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Dear Ms Emily Sheldon, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. Emily had tried to contact us from different email addresses and names not associated with her account. This caused a slight delay in response. We have clarified this matter with the client and resolved the communication issue. Unfortunately after following up with Emily, although the issue was partially caused by the client, and after having cleaning with us for more than a year, she does not wish to edit her review, which is a shame.

For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team

Rated 5 out of 5 stars

Booked a one-off clean before guests…

Booked a one-off clean before guests arrived and the place looked incredible. Highly recommend!

January 14, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Florence


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

my experience with Gleam

I have had a great experience with Gleam. The cleaners always do a great job, are polite and kind and I highly recommend the service.
Ângela!

November 10, 2025
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Angela


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Advertisement
Rated 5 out of 5 stars

Recently moved to London from the…

Recently moved to London from the states and had an amazing housekeeper in New York so was worried about what I’d end up with with a new company.

I’m so happy I went with Gleam. I contacted the service team to tell them about my situation and they helped me to organize moving in cleaning as well as regular weekly cleaning combined with a quick walk of my Labradoodle. My housekeeper Alina is amazing and we have a really good working relationship. Delighted with the results.

January 31, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Don


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Cannot recommend Gleam Cleaning highly…

Cannot recommend Gleam Cleaning highly enough. The customer support team are so helpful, in particular Izzy who has helped me on a number of occasions with booking changes, thankyou!

As for the cleaners, I have only had positive experiences. They've been on time and done a great job. The place always feels fresh and clean.

January 29, 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Jess


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Titilope has had a great experience and it was amazing working with gleam

Titilope has had a great experience and cleaning with Gleam from start to finish. The jobs are flexible and accessible. They have good clients that treat me with love and welcome me into their home like I’m part of them.

November 4, 2025
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Adebimpe


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

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