Glenbotal Reviews 

153
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive and vast selection of hard-to-find spirits, alongside the exceptionally careful packaging that ensures delicate bottles always arrive safely and in perfect condition. Consumers also mention the remarkably prompt shipping services and the extremely helpful, responsive communication from the team when placing online orders. Some reviewers were not happy with the delivery times, noting that shipments occasionally took slightly longer than expected to reach their destination. A few people also felt somewhat anxious about tracking updates or general communication during the ordering process before their items finally arrived securely.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and secure packaging. Reviewers... See more

Product

Clients share positive opinions on product, highlighting a great variety of items and the ability to find... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the vast choice and... See more

Order

Customers consistently note positive experiences with order delivery, highlighting quick arrival times and... See more

Price

Customers had positive experiences with price, noting that the costs seemed fair and very reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found a getting harder to find bottle of Crawfords 5 star on Glenbotal website, ordered on Monday 8th June and received a well packaged bottle on the Thursday morning. I was kept well informed of th... See more

Company replied

Rated 5 out of 5 stars

The price I paid for the Whiskey purchased was lower than any other on-line provider I could find. The delivery of my whiskey was very prompt and the item was in perfect condition.

Company replied

Rated 5 out of 5 stars

Unfortunately, due to Royal Mail misplacing my bottle it took a couple weeks to arrive. But customer service from Nimrod was outstanding. Very pleased with the outcome. And my JD collection is getti... See more

Company replied

Rated 5 out of 5 stars

First and foremost, their stock is amazing. Such a great selection of Cognacs, but no ordinary Cognacs, some of the best available! Secondly, their communication and customer service is second to no... See more

Company replied


Company details

  1. Alcohol Store

Written by the company

Rare Spirits Merchant


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(153)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Online contact and ordering first class

Online contact and ordering first class. Fast reply after placing order and updates on delivery, wil use Glenbotal again. Recommend many thanks…

February 3, 2026
Unprompted review
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Reply from Glenbotal

Thank you for the kind words! It was a pleasure helping you, and we look forward to seeing you at Glenbotal again soon.

Rated 5 out of 5 stars

Hi very efficient

Hi very efficient, from start to finish, highly recommended

January 30, 2026
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Reply from Glenbotal

Hi Rob, thanks for the recommendation. We try to keep things as efficient as possible from start to finish, so it’s great to know we hit the mark for you.

Rated 5 out of 5 stars

I was looking for a bottle of 1990…

I was looking for a bottle of 1990 Balblair and amazingly they had one in stock! Even better it was a litre bottle! Great service, arrived much more quickly than the one I bought in South Africa last year.

January 16, 2026
Unprompted review
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Reply from Glenbotal

We’re glad we could get it to you fast. Enjoy the dram!

Rated 5 out of 5 stars

Great communication on the message I…

Great communication on the message I sent regarding a specific bottle they sorted it right away and sent it for me with really fast delivery. More than happy to recommend thanks guys

January 21, 2026
Unprompted review
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Reply from Glenbotal

We’re glad we could get that specific bottle sorted for you quickly. Thanks for the recommendation; it really means a lot to our team.

Rated 5 out of 5 stars

Rare bottle found

I was looking for a rare bottle that was discontinued over 10 years ago. I couldn’t believe Glenbotal has this in stock. Good price and delivered safely.

January 8, 2026
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Reply from Glenbotal

Finding gems and rare bottles is our passion, so it’s great to know that others share this too! We were delighted to have that discontinued bottle in stock for you and even happier to hear it arrived safely. Enjoy the dram!

Rated 5 out of 5 stars

Great customer service

Unfortunately, due to Royal Mail misplacing my bottle it took a couple weeks to arrive.
But customer service from Nimrod was outstanding. Very pleased with the outcome. And my JD collection is getting bigger. Will definitely be using Glenbotal again. And highly recommend them.

December 5, 2025
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Reply from Glenbotal

Thanks so much for the kind words — and for hanging in there while Royal Mail sorted things out. Delighted it arrived safely in the end, and love hearing your JD collection is growing. We’ll be here for the next addition anytime.

Rated 5 out of 5 stars

Perfect

Fast delivery. Very well packaged. As described

January 10, 2026
Unprompted review
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Reply from Glenbotal

Thank you!

Rated 5 out of 5 stars

Easy to order

Easy to order, very well packaged and quick delivery before Christmas

December 15, 2025
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Reply from Glenbotal

Thank you. Happy that it got delivered on time for Christmas!

Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with, over the moon with my purchase and packaging and delivered on time. Would certainly use you again thanks again .

December 12, 2025
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Reply from Glenbotal

Thank you. We really appreciate your kind words.

Rated 5 out of 5 stars

Great service

Great price and immediate, well packaged delivery. Thanks 👍🏻

December 22, 2025
Unprompted review
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Reply from Glenbotal

Thank you for your review!

Rated 5 out of 5 stars

Whisky for in time for Christmas

I saw a bottle of Caoran Reserve 12 year old Glenfiddich Whisky 70 cl online for £99 and the price looked to good to be true as I'd seen some go gor £240.
I wanted it for a Christmas present for my wife but wasn't sure if it was a real offer or if they had it in stock and it would arrive in time for Christmas.
I called the shop and spoke to a man who checked and verified that they had a few bottles at that price and he said he would dispatch it as soon as the order was made online.
I ordered the Whisky and it arrived via royal mail a few days later and in time for Christmas.
I couldn't be happier with the price, customer service, delivery and the Whisky.
I'd recommend Glenbotal to anyone looking for a special bottle of Whisky.

December 5, 2025
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Reply from Glenbotal

Thanks so much for sharing this, and for ordering with us. We will be here anytime you want another bottle.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, fair price, perfect packaging

December 15, 2025
Unprompted review
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Reply from Glenbotal

Thanks so much, Francis — delighted the bottle landed fast and snug. Enjoy the dram!

Rated 5 out of 5 stars

Fantastic

Fantastic, on time exactly what was Advertised 100% 5* Thank You.

December 1, 2025
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Reply from Glenbotal

Brilliant to hear, Wayne! Thanks for the 5⭐️ and for choosing us!

Rated 5 out of 5 stars

Great Cognac

First and foremost, their stock is amazing. Such a great selection of Cognacs, but no ordinary Cognacs, some of the best available! Secondly, their communication and customer service is second to none. They gave me great advice and once I placed the order they delivered on a timely basis. They were so good, I placed a second order!

December 5, 2025
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Reply from Glenbotal

Joe, huge thanks — thrilled you enjoyed the Cognac selection and the guidance. We’ll keep lining up special finds. We really appreciate your trust!

Rated 5 out of 5 stars

Good company.

Very well packaged. Excellent delivery time. Would definitely order again.

November 28, 2025
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Reply from Glenbotal

Much appreciated, Wayne!

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