Glencara Reviews 7,296

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,164 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and beautiful design of the products, often noting that items like rings and necklaces are exactly as pictured and well-made. Many people appreciate the excellent customer service, describing interactions as helpful, responsive, and efficient, with staff going above and beyond to resolve issues. The ease of ordering and the prompt delivery of items are also frequently highlighted, with some customers receiving their orders much faster than expected. However, some people mentioned issues with delivery times, stating that orders arrived late or that tracking information was inaccurate, leading to confusion and missed deadlines for gifts. A few other people also felt that the product received was smaller or less substantial than anticipated from the online images, or even arrived damaged. Conversely, a small portion of people felt that customer service was unhelpful or provided inconsistent information regarding order status and delivery.

What people talk about most

Product

Consumers generally express satisfaction with the products, often describing them as beautiful, high-quality,... See more

Quality

Users describe positive interactions with quality, with many customers expressing delight over the beauty and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising fast shipping and... See more

Order

People report ambiguous experiences with order, with many customers praising the ease of ordering and quick... See more

Customer service

Customers consistently note positive experiences with customer service, praising its excellence, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy to receive my ring so quickly and the accompanying gift of the shamrock necklace.I like the detail in the ring with the green birthstone and tiny diamonds. I was a bit surprised at h... See more

Company replied

Rated 4 out of 5 stars

I initially received the wrong order, which is the reason for one less star, but their customer service response was quick, understanding and efficient. They quickly corrected the order and ship the... See more

Company replied

Rated 4 out of 5 stars

The customer service dealing with Ana and Bridget was very good. They were responsive and were able to keep me informed on my order. This was especially important since there were issues with the webs... See more

Company replied

Rated 4 out of 5 stars

The product received was not quite what I expected, but after contacting Shella at Glencara they processed the refund swiftly with no fuss. I can’t fault the customer service.

Company replied


Company details

  1. Jewelry Store

Written by the company

Direct from Manufacturer. Irish Made Claddagh Rings at the Lowest Prices, Best Quality!


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Attention to detail

Attention to detail. Personal interaction. Everything went the way everyone wants online shopping to go. 5*

April 24, 2026
Unprompted review
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Reply from Glencara

Hi Ray,

We’re delighted to hear that you were happy with our service and that your experience with us went smoothly. We really appreciate your kind words about our attention to detail and personal service.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 4 out of 5 stars

The customer service dealing with Ana…

The customer service dealing with Ana and Bridget was very good. They were responsive and were able to keep me informed on my order. This was especially important since there were issues with the website-not accepting my credit card; and I don't use paypal. I was very happy with the shamrock pendant; however the chain that came with it was flimsy, and the clasp was small and not a lobster clasp.

April 26, 2026
Unprompted review
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Reply from Glencara

Hi John,

We’re delighted to hear that you were happy with our Customer Service and that Ana and Bridget were able to keep you informed and assist with your order. We’re also glad to know you are happy with the Shamrock pendant.

We also appreciate your feedback regarding the chain and clasp. We can exchange it no problem, and we also offer a 60-day return policy. Please send us an email at sales@glencara.com so we can assist you further.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Absolutely beautiful!

I ordered a celtic horse broche and could not be more pleased with the beauty and quality. It arrived quickly, nicely packaged, and is more beautiful than the website image! I have ordered 2 more for my friends that also compete on Irish Sport horses. I'm so glad I found this company!

April 21, 2026
Unprompted review
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Reply from Glencara

Hi Shannon,

We’re delighted to hear that you are happy with the quality and beauty of the brooch. We’re also glad to know it arrived quickly and met your expectations.

Thank you for your continued custom and support, it truly means a lot to us.

We hope to see you again soon!

Kind regards,
Glencara.com

Rated 5 out of 5 stars

My order arrived on time

My order arrived on time . I ordered a Ruby pendant for my wife's birthday, I was very pleased with the quality and presentation. It exceeded my expectations. Often when you order online the product is tiny or not as good as the picture, that wasn't the case with my purchase.

April 17, 2026
Unprompted review
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Reply from Glencara

Hi Steven,

We are delighted to hear that your order arrived on time and that the Ruby pendant exceeded your expectations. It’s wonderful to know you were pleased with both the quality and presentation.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 4 out of 5 stars

Great customer service

Placed an order for an anniversary gift, expected delivery date was 14-15th April. Royal Mail tracking showed the item to be stuck for just over a week. Spoke to customer services a couple of times who said it was a problem with royal mail. The item arrived a week late so was not here in time for the anniversary but customer services have since been in touch and explained this was due to strike action and have compensated for the delay. Lovely necklace and very impressed with after sales.

April 11, 2026
Unprompted review
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Reply from Glencara

Hi Yasmin,

Thank you for your kind review.

We're glad we were able to resolve this for you promptly.

If there's anything else you need, please send us an email at sales@glencara.com.

Kind regards,
Glencara.com

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Rated 5 out of 5 stars

WOW! Thank You Glencara.

I ordered a gold claddagh and shamrock ring (with rubies for the shamrocks) for my wife on our Ruby Wedding Anniversary. The ring arrived exactly on time and it is the most stunning ring I have ever seen. The quality is outstanding. I am taking my wife to Barbados for our Ruby Wedding Anniversary which is on the 21st June. I have booked a lovely restaurant by the Carribean Sea and plan on giving it to her during dinner. The ladies at Glencara very kindly said they would extend the 3 month free resizing service til August. Amazing. Thank you. I have never dealt with any company that provides such a friendly supportive service to their customers. Again, thank you to eveyone at Glencara.

February 23, 2026
Unprompted review
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Reply from Glencara

Hi Howard,

We are delighted to hear that you chose one of our rings for such a meaningful occasion and that everything arrived just as expected. It’s wonderful to know you’re happy with the quality and that our team could support you along the way. We hope the moment you’ve planned in Barbados is truly special and memorable.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Glencara feedback

The website was easy to navigate and ordering was easy. The order was acknowledged and I was notified when it was despatched. The order arrived quickly and I was very pleased with the product I recieved.

April 14, 2026
Unprompted review
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Reply from Glencara

Hi S. Garner,

We are delighted to hear that you found our website easy to use and that the whole ordering process went smoothly from start to finish. It’s great to know your order arrived promptly and that you’re pleased with your purchase.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Absolutely beautiful jewelry and a…

Absolutely beautiful jewelry and a beautiful free gift, excellent service and I love my ring. Very good quality and very good value, I am a happy customer!

April 23, 2026
Unprompted review
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Reply from Glencara

Hi Suzanne,

We are delighted to hear that you are so pleased with your jewelry and that your experience with us met your expectations. It’s great to know the quality, value, and little extra gift made your purchase even more special.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I love this company

I love this company. They always follow up and ship quality products ❤️

April 23, 2026
Unprompted review
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Reply from Glencara

Hi Kathleen,

We are delighted to hear how much you enjoy shopping with us and that our team’s follow-up and product quality have made such a positive impression.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 5 out of 5 stars

Beautiful quality and excellent…

Beautiful quality and excellent customer service. Worth the wait, thank you very much!

April 22, 2026
Unprompted review
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Reply from Glencara

Hi Matthew,

We are delighted to hear that you’re happy with the quality of your purchase and that our customer service made a positive impression.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Beautiful Celtic designs

Really delighted with my purchase and the products were beautiful. Mum was delighted. Exactly as described and what I wanted. Fairly priced and prompt email replies from the company with regards to customer service. Would recommend for sure.

April 21, 2026
Unprompted review
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Reply from Glencara

Hi Melissa,

We are delighted to hear that you were so happy with your purchase and that it brought joy to your mum as well. It’s great to know everything met your expectations and that you found our service helpful throughout.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Ordered beautiful celtic wedding bands…

Ordered beautiful celtic wedding bands from Glencara. The order took slightly longer than anticipated but customer service responded quickly with a completely understandable update as we had requested upgrades which required additional work. The service has been amazing and both myself and my Partner can't wait to get married now and wear these exceptional quality rings. The photos don't do them justice and i would not hesitate to recommend this company or purchase additional items from them Thank you Glencara.

April 17, 2026
Unprompted review
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Reply from Glencara

Hi Gail,

We are delighted to hear that you and your partner are so happy with your wedding bands and that you found the quality exceeded your expectations.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I am very happy with my order

I am very happy with my order, thank you very much. I would definitely give a 5 star review. The shamrock necklace is very important for me to wear to an upcoming funeral of a dear uncle. He was proud of his Irish heritage and he had an Irish shamrock tattoo on his arm. I wanted a necklace that looked the most similar to his tattoo and I also wanted it to come from Ireland. You have absolutely fulfilled my expectations so thank you very much.

April 21, 2026
Unprompted review
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Reply from Glencara

Hi Rachel,

We are delighted to hear that your order meant so much to you and that the necklace was exactly what you were hoping for. It’s truly special to know it will be worn in such a meaningful moment and that it reflects something so personal to your family.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 1 out of 5 stars

Very poorly made necklace

Very poorly made necklace , cost over £250 , took weeks to arrive and when it did the disappointment was overwhelming!! Cheap looking as if it was stamped out.
Not as we thought order should be . Please don’t waste your money and time !! Currently asking for refund .

April 22, 2026
Unprompted review
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Reply from Glencara

Hi Jackie,

We’re very sorry to hear that you’re not satisfied with the item you received.

We do include details such as dimensions and specifications on our product pages to help give a clearer idea of each item, but we understand that it can sometimes feel different in person.

We can see that you’ve already been refunded and assisted with this matter. If there’s anything further we can help with, please feel free to email us at sales@glencara.com.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I received the Claddagh ring I ordered…

I received the Claddagh ring I ordered and I am very pleased with the quality and a perfect fit. I was also happy to get a very pretty necklace at no charge. This is such a great company to deal with.

April 21, 2026
Unprompted review
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Reply from Glencara

Hi grammyc46,

We are delighted to hear that you are so pleased with your Claddagh ring and that it fits perfectly. It’s also lovely to know the complimentary necklace was a nice surprise and added to your experience with us.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Absolutely fantastic team. Very efficient and I am very satisfied. Thank you!

April 21, 2026
Unprompted review
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Reply from Glencara

Hi ML,

We are delighted to hear that you had such a positive experience with our team and that everything was handled efficiently for you. It’s great to know you’re so satisfied with the service provided.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Ordered it late for a birthday and was…

Ordered it late for a birthday and was suprised when it arrived two days before the birthday. It was wrapped beautifully and the engraving was perfect. Definitely will be ordering again. Great price to

April 15, 2026
Unprompted review
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Reply from Glencara

Hi Emma,

We are delighted to hear that your order arrived in time for the special occasion and even earlier than expected. It’s wonderful to know you were pleased with the presentation and that the engraving met your expectations.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 5 out of 5 stars

When I ordered my wife a beautiful…

When I ordered my wife a beautiful necklace for our 20th wedding anniversary, I messed up my order, I reached out and Roisin came back to me straight away and kept me up dated, and Glencara kept there promises of what was happening, fantastic customer service and beautiful jewellery. Would definitely recommend and will be back myself.

April 10, 2026
Unprompted review
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Reply from Glencara

Hi Bobby,

We are delighted to hear that your anniversary gift turned out so well and that our team was able to quickly assist and keep everything on track for you. It’s great to know you felt supported throughout and were happy with both the service and the jewellery.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I’m very happy with the jewelry and the…

I’m very happy with the jewelry and the quality of it. I purchased the jewelry for my bridesmaids and our moms for our wedding and I’m just thrilled how amazing it looks. Other companies I looked at didn’t have what I wanted and it looked cheaply made. Glencara’s jewelry knocked it out of the park with the exact design I wanted and I’m looking into getting myself some jewelry.

Thank you for good quality, it’s hard to find that nowadays.

April 1, 2026
Unprompted review
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Reply from Glencara

Hi Brittany,

We are delighted to hear that you were so pleased with the jewelry and its quality, especially for such a special occasion. It means a lot to know our pieces helped make your wedding even more memorable and that you found exactly what you were looking for with us.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Good quality & great options!

Great jewellery on offer and correctly priced. Great photos of each item and very customisable! Engraving and different necklace types and lengths, in love them!

I bought 2 necklaces and 1 ring and I got 2 necklaces for free! Support was very quick to respond and delivery is also quick!

I’ll be buying from them again in the future. Highly recommend!

April 20, 2026
Unprompted review
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Reply from Glencara

Hi Pádraig,

We are delighted to hear that you enjoyed the quality of our jewellery and the range of options available. It’s great to know you appreciated the customisation features and that everything from support to delivery met your expectations.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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