Glencara Reviews 7,297

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,164 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and beautiful design of the products, often noting that items like rings and necklaces are exactly as pictured and well-made. Many people appreciate the excellent customer service, describing interactions as helpful, responsive, and efficient, with staff going above and beyond to resolve issues. The ease of ordering and the prompt delivery of items are also frequently highlighted, with some customers receiving their orders much faster than expected. However, some people mentioned issues with delivery times, stating that orders arrived late or that tracking information was inaccurate, leading to confusion and missed deadlines for gifts. A few other people also felt that the product received was smaller or less substantial than anticipated from the online images, or even arrived damaged. Conversely, a small portion of people felt that customer service was unhelpful or provided inconsistent information regarding order status and delivery.

What people talk about most

Product

Consumers generally express satisfaction with the products, often describing them as beautiful, high-quality,... See more

Quality

Users describe positive interactions with quality, with many customers expressing delight over the beauty and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising fast shipping and... See more

Order

People report ambiguous experiences with order, with many customers praising the ease of ordering and quick... See more

Customer service

Customers consistently note positive experiences with customer service, praising its excellence, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy to receive my ring so quickly and the accompanying gift of the shamrock necklace.I like the detail in the ring with the green birthstone and tiny diamonds. I was a bit surprised at h... See more

Company replied

Rated 4 out of 5 stars

I initially received the wrong order, which is the reason for one less star, but their customer service response was quick, understanding and efficient. They quickly corrected the order and ship the... See more

Company replied

Rated 4 out of 5 stars

The customer service dealing with Ana and Bridget was very good. They were responsive and were able to keep me informed on my order. This was especially important since there were issues with the webs... See more

Company replied

Rated 4 out of 5 stars

The product received was not quite what I expected, but after contacting Shella at Glencara they processed the refund swiftly with no fuss. I can’t fault the customer service.

Company replied


Company details

  1. Jewelry Store

Written by the company

Direct from Manufacturer. Irish Made Claddagh Rings at the Lowest Prices, Best Quality!


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Absolutely delighted with my Claddagh…

Absolutely delighted with my Claddagh ring. No issue returning for a different size. Great service. Highly recommend 💚💚

April 2, 2026
Unprompted review
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Reply from Glencara

Hi Mrs Mcskimming,

We are delighted to hear that you’re so happy with your Claddagh ring and that the size exchange process was smooth and hassle free. It’s great to know our service met your expectations. We truly appreciate your recommendation.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 5 out of 5 stars

Glencara are great

Glencara are great , quality jewelry for only honest prices , fast shipping beautiful engravings, I’m very happy with my order !

April 3, 2026
Unprompted review
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Reply from Glencara

Hi Isobel,

We are delighted to hear that you’re so pleased with your order and that everything from the quality to the delivery and engraving met your expectations. It’s wonderful to know you had such a positive experience with us.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Love ❤️ it

So easy from start to finish. My order shipped on the same day and I received my STUNNING ring with a free gift 2 days later.
I love ❤️ both pieces. The quality is lovely.
I will definitely buy from here again.
The only problem is I could spend hours on the website 😆

April 3, 2026
Unprompted review
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Reply from Glencara

Hi Anne,

We are delighted to hear that you had such a smooth experience from start to finish and that your order arrived so quickly. It’s wonderful to know you’re so happy with your ring and the little extra surprise.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Beautiful claddagh ring and great customer service

My daughter wanted a gold claddagh ring for her 21st birthday. I was unable to find one in Aberdeenshire, so decided to order online from Glencara . We found their customer service to be excellent, all of our requests were dealt with in a timely manner . The ring was absolutely beautiful and my daughter is delighted with it.

March 18, 2026
Unprompted review
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Reply from Glencara

Hi Mhairi,

We are delighted to hear that you had a great experience with our customer service and that everything was handled smoothly for such a special occasion. It’s wonderful to know the ring made such a lovely impression and that your daughter is so happy with it.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Fast and responsive

My order was dispatched quickly and I needed a size exchange which was also processed just as quickly as the initial order. Would definitely recommend and purchase from Glencara again. Excellent customer service and response times on support also.

April 3, 2026
Unprompted review
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Reply from Glencara

Hi Antoinette,

We are delighted to hear that your order arrived quickly and that the exchange process was just as smooth and efficient. It’s great to know our team could assist you promptly and provide a positive experience throughout.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 5 out of 5 stars

Beutiful quality of jewelry

Beutiful quality of jewelry, bought a ring for my partners birthday and he's really pleased with it, fast delivery aswell ⭐️⭐️⭐️⭐️⭐️

March 25, 2026
Unprompted review
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Reply from Glencara

Hi Iris,

We are delighted to hear that the ring made such a great impression and that everything arrived quickly in time for the special occasion. It’s wonderful to know your partner is so happy with it.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

The ring I ordered is stunning!

The ring I ordered is stunning! Really beautifully made.
The sales service was excellent too.

April 2, 2026
Unprompted review
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Reply from Glencara

Hi Viv,

We are delighted to hear that you are so happy with your ring and that it met your expectations in terms of quality and craftsmanship. It’s also great to know that you had a positive experience with our customer service.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I’m very pleased with my purchase

I’m very pleased with my purchase - I bought a silver Celtic knot and heart pendant for a present. It’s is beautiful! And the service from Glencara was great.

March 24, 2026
Unprompted review
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Reply from Glencara

Hi Irina,

We are delighted to hear that you are so pleased with your purchase and that the pendant made such a lovely gift. It’s wonderful to know you were happy with both the piece itself and the service you received.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Beautiful piece of jewellery

Beautiful piece of jewellery. I bought the claddagh heart necklace and I'm very happy with it

April 1, 2026
Unprompted review
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Reply from Glencara

Hi M,

We are delighted to hear that you’re so pleased with your purchase and that the necklace met your expectations. It’s always great to know our pieces are bringing happiness to our customers.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 5 out of 5 stars

Original ring arrived within a couple…

Original ring arrived within a couple of days. I had it for about three weeks as it was a gift. Unfortunately it was too small but glencara replaced it within two days! Absolutely great customer service and I would advise anyone to order from them.

April 1, 2026
Unprompted review
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Reply from Glencara

Hi Suzanne,

We are delighted to hear that your order arrived quickly and that the exchange process was handled so efficiently. It’s great to know our team could assist you smoothly, especially with such an important gift.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Fabulous Company!

The team at Glencara are nothing short of amazing. I had to ask for some help with a 30th birthday gift for my son in Australia. They got back to me straight away, on several occasions. I had complete confidence in them. My son recieved his Celtic Cross and a free gift of a beautiful claddagh necklace, which his girlfriend was delighted with. His chain was a little short and they sent him a longer one!
Their jewellery is beautiful and I will be an ongoing customer of theirs for sure. Very good prices. Everything was 1st class. What a happy customer I am. Thanks again Glencara.

March 15, 2026
Unprompted review
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Reply from Glencara

Hi Joanne,

We are delighted to hear that you had such a positive experience with our team and that we could help you find the perfect birthday gift. It’s wonderful to know your son and his girlfriend were both so pleased, and that everything worked out smoothly with the replacement chain as well.

We truly appreciate your kind words about our service and jewellery, and it means a lot to hear you’ll be returning to shop with us again.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Great Transaction

Received the order in the time promised, and I am very pleased with it. The necklace is an anniversary gift for my wife. We are both of Irish ancestry and love the Celtic Style arts. Excellent craftsmanship.

Glencara has been excellent to deal with. Several emails kept me up to date regarding the status of the order. The item was delivered as promised, and in perfect condition.

Within one week, the seller reached out with a follow up email, asking me if I was satisfied.

Regards,

Brian

March 11, 2026
Unprompted review
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Reply from Glencara

Hi Brian,

We are delighted to hear that everything arrived on time and that you’re so happy with your necklace. It’s especially nice to know it holds meaning for you both and that you appreciated the craftsmanship and Celtic design.

We’re also glad our updates and follow-up made your experience smooth and reassuring from start to finish.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 5 out of 5 stars

Celtic necklace.

My partner and myself are extremely happy with the necklace I ordered, it is beautiful, stylish and well made. Shella who I had to contact was a star, I had to change the stone I had ordered on it and it was rectified straight away. Great experience.

March 24, 2026
Unprompted review
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Reply from Glencara

Hi Kevin,

We are delighted to hear that you and your partner are so pleased with the necklace and that it met your expectations in both style and quality. It’s also wonderful to know that our team was able to assist you quickly with your request and make the process smooth for you. We truly appreciate your kind words and your review.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Beautiful

My order was quickly processed and coming all the way from Ireland, it only took about a week. Every day I was updated on the progress of my order which I appreciate it greatly. My cross with the Trinity symbol is so beautiful. I have been looking for years to replace the cross I lost and this one is so beautiful. And thank you for the beautiful free gift you sent along with it.
This is the second time I have made a jewelry purchase with you, first one was my wedding band, and I love it so much I get many compliments on it.

March 20, 2026
Unprompted review
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Reply from Glencara

Hi Jeanette,

We are delighted to hear that your order arrived quickly and that you felt well informed throughout the whole process. It’s wonderful to know that your new cross is so meaningful to you and that it could replace something you had been missing for so long. We’re also really pleased that you enjoyed the little gift and that you’ve had such a great experience with us before as well.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

This jewellery is beautiful and…

This jewellery is beautiful and delivery was fast; I was very happy to also receive a free gift with my order; thank you very much. I’ll definitely visit this website again.

March 30, 2026
Unprompted review
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Reply from Glencara

Hi Alison,

We are delighted to hear that you are so happy with your jewellery and that everything arrived quickly. It’s lovely to know the free gift was a nice surprise as well and made your experience even better.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Fantastic service

Great service. It took slightly longer to arrive in nz, so allow and extra week if ordering from down under. The team were amazing, fast replies, and more than happy to help solve issue. Brilliant communication and I would happily buy from them anytime. Love my necklace too, its exactly as pictured. Thank you

March 22, 2026
Unprompted review
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Reply from Glencara

Hi Maria,

We are delighted to hear that you had such a positive experience with our team and that everything was handled quickly and smoothly. It’s great to know the communication met your expectations and that your necklace arrived just as you hoped. We also appreciate your note about delivery times, it’s very helpful.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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Rated 1 out of 5 stars

I bought a pair of earrings from this…

I bought a pair of earrings from this company a few years ago and I was really disappointed as they were tiny for €100. Would not recommend and also not an Irish company. They only post the 5* reviews on their website!!!

March 27, 2025
Unprompted review
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Reply from Glencara

Hi Consumer,

We are sincerely sorry for any inconvenience caused.

We have requested additional information from you, please respond to our request so we can assist you further.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

This was a verry happy birthday thanks to Glencara

This company Glencara went out of there way for me to send me a replacement chain as I was not happy with the one that came with the necklace
thy replaced it by return of post and in time for a very happy birthday
Thank you Very much

March 1, 2026
Unprompted review
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Reply from Glencara

Hi Tom,

We are delighted to hear that we could help make the occasion extra special for you. It’s great to know our team was able to quickly sort things out and get everything to you in time.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Gorgeous piece

The quality of both the Celtic Cross I purchased and the four leaf clover were made beautifully. It's the perfect size and weight for whom I am giving it to. And it's extra special knowing it's made in Ireland. I look forward to doing future business with Glencara.

March 25, 2026
Unprompted review
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Reply from Glencara

Hi Deborah,

We are delighted to hear that you were so pleased with the pieces you chose and that they felt just right in terms of quality and fit. It’s wonderful to know the Irish craftsmanship made it even more meaningful as a gift.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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