Glimour Jewellery Reviews 

277
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the jewellery pieces are stunning, beautifully crafted, and feature exceptional overall quality that exceeds expectations. People also love the wide variety of unique traditional and bridal designs available for various special celebrations and weddings. Consumers are especially happy with the helpful staff who take time to understand personal visions and match outfits perfectly. Reviewers consistently highlight the prompt, friendly customer service and smooth delivery experiences when ordering online or visiting showrooms. Many buyers note that the items look even better in person and provide wonderful value for money.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the stunning designs, exceptional... See more

Quality

Reviewers highlight deep satisfaction with the exceptional quality of the jewellery, noting that items are... See more

Service

Consumers find service to be exceptionally positive, consistently praising the quick responses, friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistently outstanding support,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their friendly demeanor,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend Glimour jewellery for any Asian jewellery needs! Glimour made my custom bridal choora exactly to my requirements, size and taste. I immediately knew I didn't want red choora, an... See more

Rated 5 out of 5 stars

I had such a great experience with Glimour Jewellery. Their website was down at the time, so I contacted them on Instagram. They replied quickly, were really kind, and made the whole process incredi... See more

Rated 5 out of 5 stars

Jas and her sister were honestly so lovely and made the whole bridal consultation feel super special. I still cannot believe I got both my wedding and reception jewellery from them in one sitting... See more

Rated 5 out of 5 stars

I had such a wonderful experience with Jas at Glimour Jewellery. During my bridal consultation, she took the time to sit down with me, understand my vision, and help me bring it to life. When I went b... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer

Information provided by various external sources

UK London based Online Jewellery company. Asian Indian Bollywood Costume Bridal Bridesmaid Jewellery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(277)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Exceptional Service and Amazing Quality from Glimour Jewellery

Glimour Jewellery went above and beyond to help me fix my original choora and provided so much valuable advice throughout the process. The choora provided was incredibly smooth, beautifully crafted, and of outstanding quality. You can truly see the attention to detail and care put into every piece.
The service was exceptional from start to finish, friendly, professional, and genuinely dedicated to ensuring I was completely satisfied. It is rare to find a business that combines such amazing craftsmanship with such thoughtful customer care.
I am beyond happy with my experience and would highly recommend Glimour Jewellery to anyone looking for elegant, high quality chooras and jewellery that truly stand out. I will definitely be returning for more pieces in the future!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Jasmeet was very responsive

Jasmeet was very responsive, even during a busy sale period. Everything came as described, well packed and super quick!
Defo would buy again!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

10/10- amazing experience

I had an amazing experience with Glimour! From start to finish, the service and communication were exceptional. Jas went above and beyond to help me choose the perfect wedding jewellery set — she was patient, knowledgeable, and made the whole process so special. The pieces are absolutely stunning, and I couldn’t be happier. Highly recommend to anyone looking for beautiful jewellery and outstanding customer service!

January 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I had such a wonderful experience with…

I had such a wonderful experience with Jas at Glimour Jewellery. During my bridal consultation, she took the time to sit down with me, understand my vision, and help me bring it to life. When I went back home and decided to add a few more pieces to my chooda, she was so kind and accommodating — even fitting me in for a last-minute appointment. The entire experience was so special and stress-free. I’m so happy with how everything turned out! Highly recommend for any bride-to-be looking for a personal and thoughtful jewellery experience. 💖

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing Service and Team

I bought four necklace sets from the website, and they arrived after two days, free delivery too! All four pieces are very high quality and beautiful. Before I made the purchase, I emailed them to ask a few questions and they responded promptly. I would highly recommend Glimour Jewellery if you need Indian jewellery. Thank you, Glimour x

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been shopping here since 2018 and…

I’ve been shopping here since 2018 and have bought jewellery for all my family members. It’s my number one go-to shop! They always have a wide variety of beautiful designs, excellent quality and great communication every time.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Glimour has to be up there in terms of…

Glimour has to be up there in terms of the worst absolute customer service EVER. I don’t understand why they are still running, they are just awful. They are so rude and seriously do not know how to speak to paying customers. If there is anything wrong with their jewellery they don’t accept it. Their jewellery is outdated, nothing special and severely overpriced. Save your money and shop elsewhere as they do not deserve it whatsoever, anywhere is better than here!

Edit: I see the owner has responded, the item was not as described and on the item listing it did not say anywhere to ask for a “picture on a model”, just post the picture on the listing if you have it that’s just common sense? People are buying at a distance not seeing the item beforehand so may have issues when they have the item at hand, you should consider that. Your item had quite clearly a missing stone and you put it down to the “design of it” and just disregarded it. But let’s put that to one side. Taste has nothing to do with poor service, you are right. The issue is separate from the actual item, you were extremely rude in your responses and did absolutely nothing, brushing off an unhappy customer.

There was no excitement or enthusiasm in buying the item, I asked you a few questions about the item so please do not twist that to make yourselves look better. You are failing to take accountability that a customer is unhappy with the received product and the reasons why. Simply responding “my team weren’t rude”, doesn’t make it the truth.

I’m not the only one that gave you a 1* review here and anyone can see that so it’s definitely not a one off experience, plenty of people have complained about your rudeness so it really shouldn’t be anything surprising or new to you!

You failed to address the fact you were extremely condescending in your responses to messages and overall very unhelpful, completely ignored a message. This is not the way a good professional business runs itself or responds to paying customers. Your items are overpriced for what you get in the end, unfortunately.

Perhaps look at the way you speak to customers first and then see why people have a bad experience rather than twisting the whole thing. I could’ve accepted it and left leaving a review if you were atleast professional and not condescending but your rudeness and lack of professionalism in the way you respond to customers is what made me leave a review. You didn’t care to make things right not even a slight bit or speak with any care. Again, if you did I would probably not be writing this as the way you speak to customers goes a long way.

October 2, 2025
Unprompted review
Glimour Jewellery logo

Reply from Glimour Jewellery

Hi Simran Hothi,

We were surprised to read your review, as it does not reflect what actually took place. At Glimour, we take great pride in our craftsmanship and professionalism, and we always treat our customers with respect.

You purchased an on-trend necklace set and even expressed excitement to receive it. Once delivered, you requested a return, stating that the set was “too big.” As explained clearly and politely, our returns policy — available on our website — does not allow returns on jewellery containing earrings for hygiene reasons, which is standard across the industry.

It is each customer’s responsibility to request additional images or sizing details prior to purchase if desired. You did not make any such request.

We are particularly disappointed by your claim that our team was “rude.” At no point was anyone from our team anything other than professional — we simply upheld our stated policy.

You mention our jewellery is “outdated,” “nothing special,” and “overpriced”, but this seems inconsistent with your enthusiasm when you purchased the piece. If our pieces truly lacked appeal, it’s unclear why you chose to buy from us in the first place.

You received exactly what you ordered, promptly and as described. While personal taste can change, that does not constitute poor service.
Regards,
Glimour Jewellery

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Rated 5 out of 5 stars

The jewellery sets are beautiful

The jewellery sets are beautiful, glamorous and of excellent quality. The prices are so affordable and delivery is fast. Customer service is also amazing! Thank you for the positive experience!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect wedding set

I found the most perfect wedding set at Glimour after looking at various stores for ages. Once there I received the best customer service and it took no time at all to find the most beautiful jewellery set for my wedding!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and pretty jewellery 💕

I just received my jewellery sets and they’re even more beautiful in person! 💕 This was my first time ordering from Glimour Jewellery and the whole experience was so smooth — from your quick responses to the super-fast delivery. Can’t wait to wear them next month ✨ Thank you for making everything so seamless, I’ll definitely be coming back for more!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered most of the jewellery for my…

I ordered most of the jewellery for my daughter’s upcoming wedding, and I couldn’t be happier with the entire experience. The service was absolutely fantastic – so helpful, attentive, and patient throughout the process. They truly understood the importance of getting everything just right for such a special occasion. The quality of the jewellery is excellent – beautifully crafted and even more stunning in person. Everything arrived on time and exactly as described. I’m so glad I chose them for such an important purchase. Highly recommended!

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

My go to jewelry spot!

I have ordered my wedding jewelry and my choora as well as multiple sets from glimour and each piece is unique and absolutely stunning! She’s absolutely amazing to work with super responsive and everything comes very quickly considering I live in the United States! I am so grateful I came across her page! Highly recommend!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I always buy my jewellery from Glimour jewellery and have become a regular customer. The quality is really good, they have some lovely pieces and the service is amazing. The jewellery is always packed well, definitely recommend them!!!

August 22, 2025
Unprompted review

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