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Review summary

Created with AI, based on recent reviews

Considering 2,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery of their orders, often arriving ahead of schedule and well-packaged. Many people are delighted with the high quality of the products, finding them to be exactly as described online and beautifully made. The overall service, from ordering to shipping, is consistently described as excellent, with clear communication throughout the process. However, some customers also noted issues with certain shipping companies, mentioning slow delivery, lost packages, or incorrect items being sent. A few other people also felt that customer service was unhelpful with customs processes or resolving issues with orders, and some received stained or damaged items.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product, praising the wide selection and high quality of items such... See more

Quality

People report positive experiences with quality, with many customers praising the products as very nice,... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the speed and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and even love for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The order arrived on time. The shoes look as their description online and I really like them! They are elegant and of good leather quality! I'm glad I asked that young lady in M&S where she bought her... See more

Rated 5 out of 5 stars

I was kept informed by Aigle as my order went through their system. Their shipping company DHL also kept me well informed of the the process and delivered my item safely. I was very pleased with the i... See more

Rated 5 out of 5 stars

My shoes arrived safely all the way from Paris within five days! Well packed, great quality and good looking shoes. I find them slightly narrow, but they should give with time, as they’re all leat... See more

Rated 5 out of 5 stars

Everything went well, from ordering to shipping, nothing to complain. I think this is the 3rd time that i ordered from them and always has been top quality service. Highly recommended.


Company details

  1. e-Commerce Service

About Global-e

Written by the company

Global-e is the chosen cross-border e-commerce partner of hundreds of retailers and brands across Europe, the USA, and Asia. We enable online retailers to sell to and from anywhere in the world, and global online shoppers to buy seamlessly.

Via Global-e’s solution, brands can offer their international customers a localized online shopping experience that is tailored to their market.

This includes browsing and payments in the local currency, tax and duty calculation and pre-payment for a guaranteed landed cost, a wide variety of local and alternative payment methods, transparent returns processes, advanced international payment fraud prevention, and more.

Need to track your order? Click here

Need to return your order? Click here

Need to submit an enquiry? Click here

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Order cancelled without explanation…

I ordered and paid for car parts through Paddock Spares and Global-e are the international shipping company they use. Three days after my order was completed Global-e cancelled my order stating that they were unable to process the order and informed me any charges would be reversed. Global-e processing an order is what your company does… the fact your company can not process an order is pathetic! In the meantime the only advice I received was to order the parts again and pay for them again having not received my refund from the first transaction. So provide Global-e two payments and no goods received!!! Really??? Eh no, I will not be using GLOBALe again.

May 18, 2026
Unprompted review
Global-e logo

Reply from Global-e

Dear Customer,

Thank you for your review.

We've reached out to your confirmed contact details to ensure your concerns are addressed as a matter of urgency.

Kind regards,

Global-e

Rated 5 out of 5 stars

It was easy to buy

It was easy to buy, select sizes and navigate overall in the webpage. Package arrived on time.Product quality is as expected from Desigual. I´m happy with the service

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Never a problem with global…

Never a problem with global delivery..from Barcelona tp Baja California Sur, México ( San José del Cabo),,,delivery timely. Returns never a problem. I will note this last dress I just received has raw edges, frayed threads. Don’t know if this is the style!,,, but paying a little over $100 for this dress… will probably return. Very surprised. Did not note comments on website that this is “the style”.

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

The delivery was delayed.


I ordered 2 dresses on the May 5th. I was told the estimated delivery would be by Friday May 8th. - As it did not arrive, I was not sure, if I really placed the order and reordered one dress (Brouse dress) on the 9th.
only on May 11 I received an e-mail that the order has been shipped and my 2nd order has been cancelled. I received my order with the 2 dresses and the cardican on wednesday May 13th. I was quite confusing.

May 13, 2026
Unprompted review
Global-e logo

Reply from Global-e

Dear Esther,

Thank you for your review.

We've reached out to your confirmed contact details to ensure your concerns are addressed as a matter of urgency.

Kind regards,

Global-e

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Rated 5 out of 5 stars

Easy ordering and delivery

Easy ordering and delivery. Love all 5 colors of Regal Wool sweaters. But need brighter hues if/when available ie: red, coral, bright or deep pink, bright blue, Navy. Size Small.

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

Dear Team,
I am very happy with my order. The items arrived in excellent condition. I was also impressed with the fast delivery service. My order arrived in 3 days, which made the shopping experience even better.
Thank you for your excellent products and efficient service. I look forward to ordering from you again.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much for the wonderful…

Thank you so much for the wonderful service. I’m truly very happy with my order and the whole shopping experience.

The product arrived very quickly and in perfect condition, and everything was beautifully handled. It made me so happy 🌸

Thank you again for the excellent service and care.

Warm regards,Hanan

May 14, 2026
Unprompted review
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Rated 1 out of 5 stars

The package is opened and no charms

NO – I need help:

May 14, 2026
Unprompted review
Global-e logo

Reply from Global-e

Dear Mónica,

Thank you for your review.

We have reached out via Trustpilot for further contact details, and look forward to your response.

Kind regards,

Global-e

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