Global 4  Reviews 

Tony turned up on site …. With a positive attitude and hugely helpful…. Highly recommend

James remembered me form past calls - we hadn't spoken in a long time- he made me feel seen rather than just another job, great customer service. The task requested was dealt with and advice given for my authenticator issues while he was completing the original task was a great help. Thank you, James.

Liam and Kian are truly great engineers and accommodating members of your team. Happy to help and explain works, and good communication throughout.
Great examples for your business.

Gareth attended what should have been a straightforward set up but in IDS style nothing is straight forward and Gareth persevered and managed to complete all tasks with the help of Jack and James. Thank you all for your help.

Overall very good experience with Jack, he explained the issue very well and fixed it for us with no problems.
We are confident in contacting him again if another issue was to occur.

Abdullah was incredibly helpful throughout the process and showed great patience at every stage. He was always friendly, and a pleasure to work with. I would highly recommend him to anyone looking for professional and reliable support.

The adviser, Ricardo, provided excellent Customer Service and was very informative and helpful, without patronising those that do not have great IT knowledge. He was patient and nothing was too much trouble.

Extremely Helpful
Abdullah has been extremely helpful over the last 2 days, we have had an absolute nightmare with our phones and he has been wonderful to deal with a brilliant help.
phones are now all working again.

Ben White was most helpful and patient today with an Adobe issue, great service much appreciated.

I spoke to a couple of technical people who tried their best to help me with my email issue but they passed it onto Shemuel Gopichund who was able to resolve it for me. Thank you so much.

James Parker was first class at sorting my connectivity issue.
He arranged a video call so he could see what I was experiencing and with a little investigative work managed to determine that the network configuration was incorrect. With some very clear instruction to move cables in the comms box, the issue was fixed.
I am really grateful to James for taking the time to sort this with me and explaining things clearly to solve the issue

I'm extremely grateful to Gabriel for his continued patience, ticket chasing and morning calls to help resolve my remote connection issue.

His friendly and courteous voice on the end of the phone was reassuring and resulted in a positive outcome, and a very happy client - I have my VPN again! Excellent service.

After experiencing various issues with our IP address, printer and scanner connections, we were finding ourselves constantly passing between our printer and software companies. As soon as we got in touch with Global4 to see if there was any way they could help, our engineer, Jack, was able to address the problems straight away and solve the issues. Jack was extremely helpful throughout the process and provided excellent service.

Doug, Liam and Kian have installed new firewall, upgraded our system to a new leased line and created a whole new server room with fibre cabling, switches and data cabinets. On top of this they have also installed everything that was requried for a whole new factory extension and new offices. All of them were brilliant! Knowledgeable, professional, and polite throughout the entire process.

Working more closely with Doug he is a credit to the Team and was superb throughout!

They explained everything to us and didn't just "fix" things and walk away. Makes the whole process so much easier and hassle-free. They even worked a weekend so there was no adverse impact on our production.

They really cared about what they were doing and as a customer this shone through! Fantastic teamwork. Thank you!

Support from Jack Bradley was second to none today. Jack had to work around the reception area as I was dealing with patients, he is professional, kept everything tidy as he worked and was very discreet.

Liam and Kian just finished installing our new phone system and ported all of our numbers over seamlessly. Both of them were exceptionally knowledgeable, professional, and polite throughout the entire process.

They explained everything to us every step of the way, making the transition completely stress-free. Before leaving the site, they made sure to check in with all of our staff to ensure everyone was completely happy with the new system and knew exactly how to operate it.

The level of customer care they provided was brilliant. I cannot recommend them highly enough!

Very slow respond, waiting days or weeks. Only sending email confirming ticket. Regret that we had to deal with them.

Since 8x8/Global 4 took over the legacy CallSwitch platform, our experience has been extremely disappointing. For more than a year, we have been billed for the legacy CallSwitch service because 8x8 has been unable to migrate its own inherited CallSwitch numbers onto its own 8x8 platform. Despite this being a technical limitation on their side, we have effectively been expected to pay for both the old and new systems while the migration remains unresolved. Throughout this period, communication has been inconsistent, documentation and updates have often been delayed, and billing disputes have remained unresolved despite numerous attempts to reach an amicable solution. We even offered to relinquish our long-established CallSwitch numbers and accept completely new 8x8 numbers simply to bring the matter to a close, yet the issue continues. Customers should not be expected to bear the financial consequences of a provider's inability to complete its own migration process. After more than a year of unnecessary charges, frustration, and wasted management time, we remain disappointed by the lack of accountability and the failure to deliver a fair and timely resolution.
Luke Fernandez
Director
ALS International LTD
UK

Cameron was very helpful and sorted out the issues we had on site.

I deal with Joshua Veroni on a regular basis and he is always responsive, polite and helpful. I am very happy with the service he provides and would recommend him to anyone that asks.