Global 4  Reviews 

2,101
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and informative approach, often going above and beyond to resolve issues. The service provided is frequently described as fantastic and efficient, with many appreciating the quick response times and the smooth user experience. Reviewers highlight the exceptional customer service, noting that issues are dealt with promptly and effectively, often with personalized support. However, some customers also noted issues with slow response times, poor communication, and a lack of accountability, particularly concerning service transitions and contract management. A few other people also experienced difficulties with contracts and unresolved issues after service transfers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting friendly, helpful, and efficient support.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, kind, and helpful... See more

Response time

Consumers find response times to be largely positive, with many reviewers praising the quick and efficient... See more

User experience

Customers generally report positive experiences with the user experience, highlighting smooth transitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently transferred my domain to Global 4 and set up two email addresses on the domain. The procedure was done quickly as the old holders were ceasing to provide service. I was talked thro... See more

Company replied

Rated 5 out of 5 stars

Overall a very good experience with Global4 Bailey has been extremely helpful since we signed up with Global4 and has made placing orders and managing them extremely easy for us. Service issues... See more

Company replied

Rated 5 out of 5 stars

Jack Bradley installed a new computer for us today, and helped with numerous additional unplanned issues whilst on site too! Always helpful, friendly and informative, a credit to your team. Thanks aga... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service thank you. This is all down to Daniel Flexman. Daniel is a credit and a huge asset to your team, I have had a few bad experiences with the team at Global but Daniel has change my mi... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Computer Security Service
  3. Energy Supplier
  4. Internet Service Provider
  5. Phone and Internet Service
  6. Telecommunications Service Provider

Written by the company

We are one of the UK's leading Managed Service Providers, offering tailored business-to-business technology solutions with comprehensive coverage to meet any requirement. For over two decades we have specialised in working with clients in a wide variety of sectors to deliver tailored solutions for Microsoft Solutions, Managed IT, Cyber Security, Hosted Telephony, Broadband, Mobiles, Security, and Energy. Our approach is to understand your unique needs and recommend the most suitable services from our extensive portfolio. By partnering with multiple suppliers, we ensure that you receive the best products and services tailored to your business, while also driving cost efficiencies.

100% UK Support Guaranteed

100% UK Based

All of our friendly team are based here in the UK ready to help with any questions or queries. To provide our customers with the best possible service, we have knowledge from all around the industry from ex-Openreach engineers to high-level software technicians. Whatever the query, we guarantee we will try 100% to help

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,101)

306 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our experience with upgrading our…

Our experience with upgrading our telephone and broadband lines have been very positive. Our contact was Bailey who was very friendly, polite and professional. When our equipment arrived without power cable I emailed Bailey and we have one arrive in the post within two days. Very positive experience.

May 15, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Bailey, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Gabriel Toader was so helpful and went…

Gabriel Toader was so helpful and went above and beyond to sort out our issue quickly and was very friendly. Thank you!

May 22, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gabriel, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

We recently moved to Global 4 from…

We recently moved to Global 4 from Meraki and the improvements are first class.
Excellent customer service from Bailey Snowden, I am really pleased we made the move.
Highly recommended.

May 22, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Bailey, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Overall a very good experience with…

Overall a very good experience with Global4

Bailey has been extremely helpful since we signed up with Global4 and has made placing orders and managing them extremely easy for us.

Service issues are dealt with quickly and efficiently so no complaints there also.

May 1, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Bailey, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Tyler Plaistow

Tyler Plaistow - great and responsive. attended and fixed the issue within minutes. Very pleased. great customer service

May 18, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tyler, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Great

Gabriel made a real effort to assist me with me issue. all has been resolved and im pleased with their speedy services

May 18, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gabriel, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Seamless and professional experience- Tony was great

Tony was incredibly helpful- made the whole experience stress free and we couldn’t have asked for better service

May 15, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tony, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Jack Bradley is always very helpful and…

Jack Bradley is always very helpful and pleasant with a smile on his face. He always asks if there are any issues with anything before he leaves the premises
Brilliant service at all times

May 7, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Jack, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Brilliant customer service today from…

Brilliant customer service today from Gareth. Highly recommend.

May 11, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gareth, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Responsive & Helpful IT Support

We’ve recently started working with Global 4 Communications
for our IT support and have been really impressed so far. Quick to respond, professional throughout, and most importantly they actually picked up the phone and talked through the issues properly to make sure everything was fully resolved rather than just sending generic replies. Great service and a very reassuring support team to work with.

May 7, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from us.

Rated 5 out of 5 stars

Tyler Plaistow provided excellent IT…

Tyler Plaistow provided excellent IT support throughout several issues that needed resolving. He worked through each problem competently, patiently, and politely, ensuring everything was fully explained in a clear and understandable way. His knowledge and professionalism were evident throughout, and he gave me confidence that the issues were being handled effectively. Very competent IT support and greatly appreciated.
Alison Director Nation Occupational Health

May 6, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tyler, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Great service from Jack today

Great service from Jack today, quick response time from reporting issue and all resolved seamlessly :)

May 7, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Jack, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Liam and James came to install our new…

Liam and James came to install our new phones. They were knowledgeable, friendly, patient, and nothing was too much bother. Wonderful service from them, highly recommended!

May 6, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Liam and James, we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Thankyou Gareth for fixing my laptop…

Thankyou Gareth for fixing my laptop Highly recommend. 😀

May 6, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gareth and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Jack Bradley installed a new computer…

Jack Bradley installed a new computer for us today, and helped with numerous additional unplanned issues whilst on site too! Always helpful, friendly and informative, a credit to your team. Thanks again Jack!

May 6, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Jack and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

JB was brilliant

JB was brilliant. He knows the company and knows how to tackle the things I need. Personable and willing. Speaks volumes.

The ticket system for me, is the thing that needs work and lets the company down.

April 29, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from JB and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

New PC setup

Cameron and James visited today, very friendly and helpful. The job overran on time from the initial plan so they arranged to finish remotely the next day.

May 5, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Cameron and James and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Josh Little from Gemini is always on…

Josh Little from Gemini is always on hand to help when we need him, he is reliable and efficient.
Nothing is a problem for Josh, we can trust him to fix any of our issues.

May 5, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Josh and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

‘Outstanding Gareth’ came to upgrade the office wifi

Gareth came to upgrade the office wifi. he was so helpful and considerate of us trying to carry on with our days work while trying to do his job it was pain free. Fantastic service from him

May 1, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gareth and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Cameron came onsite

Cameron came onsite, got straight on the job, got it resolved within an hour, highly recommended

May 1, 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Cameron and we will be sure to pass your comments onto them!

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