Bought a new composite front door with glass side and top panels. It was easy to order online but we were also able to speak to someone by phone to answer a question we had regarding thresholds. The... See more
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Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, United Kingdom
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very unpleasant stressful eeprience from the start to finish. I ordered 2 composite doors from Globla doors, Before I paid for my orders the staff were calling me and following up on me, but once I had paid, i didnt hear back from them. I had to chase them to find them when the delivery would be and they gave me a few wrong dates, Eventua;lly when my delivery was bnooked for the 1st of May for both doors, they sent on ly one. I trook time off from work to be in at home only to recieve 1 door, They tried to shift the blame on their suppliers. The problem is I had paid a carpenter to fit them both on the same day and since the carpenter would have to return to my house on asecon occasion it would cost me £150 extra. Gloibal door staff anmely Jordan in orders and Sharon McNamee were very unempathetic and never bnothered to address my concerns. Eventually I just wanted to cancle my order and buy from anothe rsuplier as i was not prepard to lose more money and time from an unreliable and unscrupulous company like Global door.
The order and delivery went very smoothly. Communication with the supplier was also good. However, all the hinges are attached too low to the frame, and one of them is too close to the center of the door. This prevents precise adjustments.

Reply from Global Door
Great quality door, very fast manufacture and delivery.
Great service from start to finish.
Highly recomended.

Reply from Global Door
Fantastic service from Global. Beautiful quality door. The fitting team were delightful. They were polite, friendly and professional. The door was perfectly fitted and left immaculately clean, inside and out. Very good experience all round. Thank you to Global and their fitters who I highly recommend.

Reply from Global Door
I purchased a lovely composite front door from Global Doors.
The website was clear and easy to navigate. Ordering the dimensions was very straightforward forward and staff were also on hand to assist if needed.
The door arrived in very quick time, extremely well wrapped and looks very sturdy indeed.
Very pleased with the entire experience and global doors are extremely great value for money. I would definitely recommend.

Reply from Global Door
Excellent door, great service from Global Door from ordering to delivery, very accommodating.

Reply from Global Door
Absolutely delighted with the quality of my made to measure composite door. Smooth order process online, delivered within 3 weeks and the price paid was outstanding for the craftmanship of the door. Even the fitter who installed the door was astounded by the quality and price. Would highly recommend anyone looking for a new door to purchase from this company.

Reply from Global Door
Really pleased with the service provided from Global Doors. The website was well set up and I was able to configure the door I wanted and was given a quote valid for 30 days there and then. Once I’d ordered my new door, I received a call within 24 hours to arrange for a home visit, which was included in the price. This was arranged around my schedule and didn’t take long for the measurements to be taken. I then received an email for me to confirm I was happy with the report provided. As soon as I confirmed, my new door went into production. Around 5 weeks later, as scheduled and date agreed, 2 lads turned up in a branded van with the company logo on their uniforms. They removed my old door and frame, installed the new and removed all mess at the back of them. There’s been a notable difference in the outside noise and temperature since the install. Very pleased with the overall experience at a good price. Will definitely use Global Doors again in the future.

Reply from Global Door
Only disappointment was contact delivery turned up at 8am no phone call as instructed would still use company again

Reply from Global Door
Bought a new composite front door with glass side and top panels. It was easy to order online but we were also able to speak to someone by phone to answer a question we had regarding thresholds. The quotation was much less than we had had from other companies and we are very happy with the door and whole purchase experience.

Reply from Global Door
Patiently responding to my queries, l was informed promptly every step.

Reply from Global Door
Easy order process, delivery on time, good communication between order and delivery, and finally, the door and frame was of a really good quality. Overall very pleased, and would recommend to anyone.

Reply from Global Door

Reply from Global Door
Door was excellent quality. No problems. Delivery on time. Web site ordering easy. Great service all round.

Reply from Global Door
Really impressed with the quality of the door. It was one of the cheaper ones I’d found online but it looks expensive in real life and was easy to fit (according to my builder). Very good value for money.

Reply from Global Door
Survey completed, staff prompt, helpful, polite and job done professionally and quickly. Many thanks.

Reply from Global Door
The door ordering was quick and easy. After ordering the door it came on the day promised. The door was fitted easily and all was going well until the key on the outside would not turn in the lock fully when trying to lock the door. With a lot of head scratching I noticed the top and bottom claw locks where hitting the bottom of the receiver meaning they where not fully engaging into the frame. We had to move both of the steel receivers about 10mm and make the hole behind match the new position. This solved the issue and it is now working and lookin great. Please look at your manufacturing process to ensure this does not happen. It's a tiny error but its really difficult to find with the door closed.

Reply from Global Door
Getting the door was nothing but hassle!
Order was supposed to come on the original delivery date. Took day off work to be home for the delivery - and the door never arrived. When I called (30 mins before close) they said that there was an issue with the delivery process and it won’t be coming until we get a new date.
We then got given a different date, again ensured I was home to be there for the delivery, and was told the Friday before that it was now going to be delivered the following day, and not on the Monday. So again another wasted day off.
When it was eventually delivered using a courier service, the driver assumed we were in a commercial building with a forklift… we are actually a residential address! The poor driver was under so much stress to get the door delivered as he was given false information by Global Door.
Poor service. Poor communication.
The door looks okay - but as we had to cancel the door fitting TWICE it hasn’t been fitted yet, so not sure how it fits.

Reply from Global Door
Good price good communication good product, what’s not to like

Reply from Global Door
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