Bought a new composite front door with glass side and top panels. It was easy to order online but we were also able to speak to someone by phone to answer a question we had regarding thresholds. The... See more
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Review summary
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I purchased a lovely composite front door from Global Doors. The website was clear and easy to navigate. Ordering the dimensions was very straightforward forward and staff were also on hand to a... See more
Company replied
The whole process of being able to chose online and even discuss over the phone worked like a dream. The quality of the door is tremendous and the fitting service all went smoothly. The company, Marti... See more
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Really good company to deal with. I wasn’t sure what to expect but they were very quick to respond to phone calls, emails, issues and enquiries and were really helpful and friendly on all occasions t... See more
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Company details
About Global Door
Written by the company
Global Door have been trading since 2008 in the home improvement industry, and are proud to have secured over 100,000 homes in that time.
Traditional Door Collection
Contemporary Door Collection
Cottage Door Collection
Aluminium Windows
Aluminium Bifolds Doors
Aluminium French Doors
Aluminium Sliding Patio Doors
Glazed Roofs
Our management team have over 80 years collective experience in the fenestration industry, and over the years have expanded our portfolio to offer a complete home renovation solution. We believe our continued growth and success is down to our transparent business model.
We do not employ dated sales tactics such as home sales visits or ’special offers'. We prefer to build relationships with our customers, advise the best options and deliver the the service we promise.
Traditional Door Collection
Contemporary Door Collection
Cottage Door Collection
Aluminium Windows
Aluminium Bifolds Doors
Aluminium French Doors
Aluminium Sliding Patio Doors
Glazed Roofs
Our management team have over 80 years collective experience in the fenestration industry, and over the years have expanded our portfolio to offer a complete home renovation solution. We believe our continued growth and success is down to our transparent business model.
We do not employ dated sales tactics such as home sales visits or ’special offers'. We prefer to build relationships with our customers, advise the best options and deliver the the service we promise.
Contact info
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, United Kingdom
- 0800 56 77 406
- enquiries@globaldoor.co.uk
- globaldoor.co.uk
4.5
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Global Door
Good morning,
Thank you for taking the time to share your experience and for choosing Global Door.
From all of the team, we hope you have a wonderful Christmas 🎄
Best Wishes
Katie
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Quality doors …
Grate quality door!!really happy with the door and looks amazing!! Was quick to be made and delivered to👍🏼
December 9, 2025
Reply from Global Door
Hi Mark,
Thank you for taking the time to share your experience and for choosing Global Door.
From all of the team, we hope you have a wonderful Christmas 🎄
Best Wishes
Katie
Very good quality
Very good quality of product. Nice and easy contact with service. Wide range of products and easy way to design your own door. Fast delivery.
December 9, 2025
Reply from Global Door
Hi Anna,
Thank you for taking the time to leave us a review and for choosing Global Door.
Best Wishes
Katie
From ordering to delivery everything…
From ordering to delivery everything was perfect. Very helpful and knowledgeable and door was exactly what we ordered
First Class
Thanks
December 9, 2025
Reply from Global Door
Hi William,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
Katie
Reply from Global Door
Good afternoon Bahman,
I'm sorry to hear you have been left dissatisfied with our service.
I've checked your order and I can see this was delivered however, you returned this with the driver upon receiving a different delivery, as you have reported to the door as damaged without prior notification to us.
We are working on getting the door back out to you as quickly as possible. Please accept my apologies.
Best Wishes
Katie
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Affordable, Looks great
Affordable, short lead time and looks great overall. The team were easy to deal with.
November 21, 2025
Reply from Global Door
Hi Francis,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
Katie
Very disappointing service
I reached out to global doors for help as after five years after the door I purchased from them started to drop and was not locking properly.
This is their response:
As the hinges on the door are a butt/fixed hinge there isn't an adjustment through the hinges that can be made. Other than making sure that all the screws in the hinges have been tightened and similarly in the frame fixings, you may be best speaking to an experienced door fitter to see if they have tried and tested methods.
Basically, “computer says no” so great looking doors, but the doors cannot be realised because they are not using adjustable hinges.
I reached that again to see why they were unwilling to help. I have not had a response.
November 27, 2025
Unprompted review
Reply from Global Door
Hi Kione,
I am sorry to hear you have been left dissatisfied with the response from our support team regarding your hinges.
I have asked a member of the team to get in touch as soon as possible to discuss your concerns in further detail. However, just so we have a better understanding of the issue, I can see we have requested images/videos of the issue so we can assess this further, which have not been received.
If I could please ask for the supporting information to be sent over as soon as possible, we can support you further with your issue.
Best wishes
Katie
Really good company to deal with
Really good company to deal with. I wasn’t sure what to expect but they were very quick to respond to phone calls, emails, issues and enquiries and were really helpful and friendly on all occasions that I spoke to someone. Surveyors and fitters were polite, friendly, turned up on time and did the job to an excellent standard. Very happy with the door and the after service.
Would happily recommend.
November 27, 2025
Unprompted review
Reply from Global Door
Hi Wendy,
Thank you for taking the time to share your experience and for choosing Global Door.
We are delighted we could support you from start to finish and to have received a recommendation from you.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Best Wishes
Katie
Terrible customer service.
Terrible customer service,I ordered 2 doors and delayed delivery until a Friday that I had off work, 1st door came on Thursday prior without notice and second door didn't come at all.
Several emails went without reply so I rang them to ask where my door was there response was that I knew as much as they did and they would have to find out.
No new delivery time was arranged until I rung the courier firm and arranged a delivery slot when I was at home which they stated they couldn't do.
November 19, 2025
Reply from Global Door
Hi Susan,
Thank you for your feedback. We are truly sorry to hear you have been left dissatisfied due to the delivery issues with your doors.
I have spoken with the manufacturer to understand the issues with your delivery. They have advised that due to the current volume and your delivery location, your orders were delivered by a third-party transport provider as opposed to their own transport.
The transport company used deliver on a 3-day service, which means delivery can vary by 3 days. Please accept my sincere apologies that we were not informed that delivery would need to be carried out this way, so we could keep you promptly informed.
I would also like to assure you this delivery service is not the normal service the manufacturer uses; however, this was used to ensure your orders were delivered in the expected lead time.
This is now under review for the New Year to try to prevent issues such as yours from occurring again.
Once again, please accept my apologies. We truly hope you love your new doors now that they have been delivered and hopefully installed!
Best Wishes
Katie
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The door was manufactured to exactly…
The door was manufactured to exactly what I ordered and arrived on time the driver was excellent and delivered to my front door I asked if he needed any help and he said I'm fine you carry on great service/customer care will definitely use this company again plus the price was superb.
November 11, 2025
Unprompted review
Reply from Global Door
Hi Mandy,
Thank you so much for taking the time to share your experience and for choosing Global Door.
We are absolutely thrilled to hear that we could meet your expectations and to hear that you would use us again!
We truly hope you love your new door. If we can assist you with anything in the future, please do not hesitate to get in touch.
Best Wishes
Katie
Door looks nice but it's no good
Nice looking door but it's no longer closing properly. We have to slam it so hard the house literally shakes. All the silicone on the outside of the door looks as though it's coming away and the frame isn't sturdy. As for the key, we can hardly get it out. If we were being chased by robbers they would catch us because the key is so difficult to take out. I mentioned this to the fitters when it was installed but they said I just need to get used to it. I'm so upset as I've spent over £2000 on this door and it hasn't lasted. Tried clicking on the link for the guarantee and it's disappeared. I regret buying this door I've given 2 stars because it looks nice just not working.
I need an inspection of the door
November 10, 2024
Unprompted review
Reply from Global Door
Hi Jen,
I'm sorry to hear you are having issues with your door.
I've had a look at your account, and it looks as though when we have reached out to you in the past, when you reported an issue in 2023, we asked for further information, which was never received, and thus the matter was closed till we heard back from you.
Most recently, it appears as though you reached out to us last night to report issues with your door. As you contacted us outside of our office hours, I can assure you that a member of the team will be in touch to discuss your issues and if a manufacturing issue is identified, we will be there to support you.
To speed up the process, if you could send us a video of the issue you're experiencing to support@globaldoor.co.uk, we can assess your issue in more detail.
Once again, I'm truly sorry to hear you are upset and unhappy with your door, and we will work with you if any manufacturing or fitting issues are identified.
Thanks
Katie
Excellent job
Technicians got on with the job from arrival to departure, cleaned as they went along and were polite and respectful of the house. Excellent job. Really happy with my new front door. Would absolutely recommend global doors. Five stars.
October 23, 2025
Reply from Global Door
Hi Dorothy,
Thank you for taking the time to share your experience and for choosing Global Door.
We truly appreciate your recommendation and to hear you are happy with your new door!
Best Wishes
Katie
Quick service
We needed the Global Door asap as our builders needed it the next day. The door arrived at 8.15 the next morning and was fitted instantly.
October 23, 2025
Unprompted review
Reply from Global Door
Hi David,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
Katie
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Arrived promptly and our door was…
Arrived promptly and our door was fitted as required with minimal disturbance.
October 14, 2025
Reply from Global Door
Good morning,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
Katie
really helpful called me after looking…
really helpful called me after looking online door very good quality and staff excellent use them i cant recommend them enough.
October 20, 2025
Reply from Global Door
Hi Chris,
Thank you for taking the time to share you experience and for choosing Global Door.
We are pleased we could be of assistance to help you choose your dream door!
We truly appreciate your recommendation, if we can assist you with anything further, please do not hesitate to get in touch.
Best Wishes
Katie
Right from the get go
Right from the get go, this company did everything spot on. Ordering was easy, delivery was to my specified date and time, a seamless exercise in buying a product that shouts quality.
October 17, 2025
Unprompted review
Reply from Global Door
Hi Ivan,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
Katie
Reply from Global Door
Hi Susan,
Thank you for taking the time to share your experience and for ordering with Global Door.
Best Wishes
Katie
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Good product
Good product, response when I asked a question. Keep up the good work guys and girls.
October 13, 2025
Reply from Global Door
Hi David,
Thank you for taking the time to leave us a review and for choosing Global Door.
We truly appreciate your feedback. If we can assist you with anything in the future, please do not hesitate to get in touch.
Best Wishes
Katie
Great customer service
Great customer service. Was kept up to date with appointment dates and times, was able to select my own online. Very professional and polite workmen who came to assess and fit the door. All round great service and would definitely recommend
September 26, 2025
Unprompted review
Reply from Global Door
Hi Rachel,
Thank you for taking the time to share your experience and for choosing Global Door.
We are delighted to hear you had a great experience from start to finish!
We truly appreciate your recommendation. If there is anything else we can assist with, please do get in touch.
Best Wishes
Katie
Door great delivery not so much
Easy to select and order online. Order was fulfilled in good time and door looks great! One star less for the ‘not so slick’ delivery arrangements. Poor timings and communication for delivery. I did call the 24 hours in advance but the delivery did not show for the arranged date / timeslot. I had to call to find out where it was and arrange again for the following day.
September 30, 2025
Reply from Global Door
Hi Leanne,
Thank you for your feedback and for ordering with Global Door.
We are pleased to hear you are happy with your new door, which arrived within the timeframes you expected.
I appreciate your feedback on the delivery service. Due to your location, the delivery for this area has to go on a 3-day run service with the manufacturer, which we understand is quite a large timeframe to work with.
Therefore, we invite customers to contact us 24 hours in advance so that we can provide them with a more accurate and approximate timing.
Thanks again for your feedback and if we assist you with anything else in the future, please do get in touch.
Best Wishes
Katie
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