Globalfares Reviews 

63
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Wish I could leave negative zero! This is a horrible company. We had the unpleasant experience with Diego Agustin- first he claimed to be an employee of Allegiant. He lied to us over and over. I was... See more

Rated 1 out of 5 stars

We are a group of 14 missionaries to Africa who paid globalfares.com nearly $15,000 for Delta tickets. Delta cancelled the flights and globalfares.com refuses to refund our purchase paid for in full 7... See more

Rated 1 out of 5 stars

My group orders flights through this company, and had to cancel due to covid. We reached out for details on the refunds many times, and for a while received responses the always moved the goal-post o... See more

Rated 2 out of 5 stars

This company would be the most unethical in the business and I speak from previous experience. DO NOT SEEK THEIR SERVICE!!~! Initially it was 'all rose' until following full payment of fare when all c... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

Global Fares is a leading independent travel company that was established in San Francisco in 2000 and has quickly grown to become one of the leading travel companies specializing in leisure,corporate,group and last minute travel. Global Fares has cultivated business relationships with majority of the worlds major airlines, giving us access to discounted airfares and specially negotiated consolidated fares provided by select group of wholesalers allowing you, the customer, to be assured that you will be provided with the best possible deal to suit your needs and requirements. Our travel experts will guide you through the process of customizing your itinerary, whether traveling on your own, as a family or with a large group. We offer best deals, customized itineraries, personalized care and exceptional service.


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1.3

Bad

TrustScore 1.5 out of 5

63 reviews

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1.3

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(63)

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Rated 1 out of 5 stars

Wish I could leave negative zero!

Wish I could leave negative zero!
This is a horrible company. We had the unpleasant experience with Diego Agustin- first he claimed to be an employee of Allegiant. He lied to us over and over. I was on the phone over 2 hrs! I asked for our 2 for 1 booking, said we couldn’t do that with a puppy along. Asked to use our Allegient points, told us we couldn’t on this flight. Said we could use the exit row seats with our pup! I told him that would never be allowed as it’s for emergencies. The price changed after the 1st hour- said seats were being taken, that’s why. When all was done our card was charged for the flight then he said there was an additional $229 fee. I asked twice what that was for- he was mumbling at that point and I couldn’t understand him. He finally said if you don’t get that approved w/ your card company you will lose these tix, the seats and price will likely go up! What a liar! The flight is less now when I look than when it was booked.
I called Allegiant the next day to complain, they told me they are not Allegiant employees. Told us we could have used points or our 2 for 1 afterall. I disputed w/my card co. And that’s another story!!!

February 19, 2024
Unprompted review
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Rated 1 out of 5 stars

This company it's a fiasco

This company it's a fiasco. They push you to buy the tickets with them telling you it's the last spot of course if you are afraid to lose it you will do it. The people who works on customer service voices are intimidating starting from that . No human being sense. No Empathy. Than when you have a problem they don't help you out. If one person take your call they told you it has to be with the same person who sold you the ticket what tipe of company works that way ?
Than you can get the refund for the tickets if you tell them before 24 hours after you buy your tickets and guess what? They play around with you that way your time expires. Good for them I can said so many more bad things about it. But they don't even deserve that . I don't like to post bad reviews I better like to be silent. But the experience was so bad that I wish no one can go through this. And of course I loos my money . I want to be clear it wasn't their fault it was me the ones want to change but they didn't help me to canceled and change my flight. But they were so ready to take your money .If your flight doesn't have any problems this company may be good. But this time with so many cancelation is not good. To bad for me I was thinking the phone number that I call it was the airline directly but it was this . So I learned my lesson read the reviews before you book with the 3rd party company and besides that I learned the airline isn't responsible for the tickets you get with any of these companies. Please customer service it's the worst and I got to talk to like 4 or 5 different people and they when to the same school.
I'm sorry for this ... very unsatisfied customer

August 9, 2022
Unprompted review
Rated 1 out of 5 stars

My group orders flights through this…

My group orders flights through this company, and had to cancel due to covid. We reached out for details on the refunds many times, and for a while received responses the always moved the goal-post on when we would see our refund. Now we don't even get a response. We are nine months into trying to get our refund and we cant get an answer.
NEVER GO THROUGH THIS COMPANY. THEY WILL IGNORE YOU WHEN YOU NEED THEM

December 8, 2020
Unprompted review
Rated 1 out of 5 stars

TERRIBLE company don't use!

We booked through Global Fares with Julie Tizenberg for our wedding in Italy for ourselves and our guests to go as a group. We never received our booking or flight tickets, numbers or any information and questioned if this was a legit company. Since having to cancel due to the pandemic we've been told for 6 months now our flight refunds are still pending with our flight company (British Airways). Our friends & family were growing impatient with the long refund wait and we had to fully refund everyone back ourselves a few months ago, with money we don't really have. I just got off the phone with British Airways, they could pull up my information and said the company has never contacted them for a refund. Once they do the process will only take a MAXIMUM Of 2 weeks for our full refunds. They advised that if the company doesn't do this than we should dispute it with our cards. NEVER USE THIS COMPANY THEY ARE TERRIBLE. If you have an issue with them, dispute it with your bank, hire a lawyer or find an advocacy agency to dispute this for you! They could care less about you. (I would also point out that all of the 5-star reviews on here have no pictures and are conveniently posted within days of each other 4-5 years ago)

November 24, 2020
Unprompted review
Rated 1 out of 5 stars

Beware. Unethical, unscrupulous practices.

We are a group of 14 missionaries to Africa who paid globalfares.com nearly $15,000 for Delta tickets. Delta cancelled the flights and globalfares.com refuses to refund our purchase paid for in full 7 months ago. If they will treat Christian missioners this way how might they treat you? They show no empathy nor goodwill in their dealings. According to the California Secretary of State, Global Fares is an unregistered business in California. We strongly advise against doing business with this seller.

August 3, 2020
Unprompted review
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Rated 2 out of 5 stars

This company would be the most…

This company would be the most unethical in the business and I speak from previous experience. DO NOT SEEK THEIR SERVICE!!~! Initially it was 'all rose' until following full payment of fare when all communication was severed. Unfortunately I sustained a broken Limb ( from a fall) 10 days prior to departure and following surgery have endeavoured to contact either Alex or Andrew every single day be it by email and then 2 phone calls to the USA. Both phone numbers listed had message bank on. It has been impossible to get any response at all from anyone in the organisation. I am so disappointed at the way in which this business is operated. At one point I was messaged that they would get back to me with in 2-4 days and I am still waiting with an imminent Departure out of Sydney to morrow 26/9/2018.ZSo I guess it is Buyer Beware!!!

September 25, 2018
Unprompted review
Rated 5 out of 5 stars

First-rate, personalized service

You will get to speak with a real person, who remains your contact throughout the process. In my case, Kristina helped me find an amazing fare on a transatlantic flight. When I had questions, I called and spoke with her directly.
So far, the best travel site I have encountered

June 10, 2016
Unprompted review
Rated 5 out of 5 stars

Kristina was top notch!

Kristina has been a pleasure to work with at Global Fares. I saw a google ad for their low price airfare and sent an e-mail looking for a quote. Kristina came back with a quote $418 less than anything I could find on the internet and she booked us the same day. I had wanted a nonstop route on a specific airline and Kristina was able to find one that made both financial and convenience sense. Overall, this was an A+ experience and I've already shared her contact info with friends and family to begin using Global Fares as their travel agent.

June 8, 2016
Unprompted review
Rated 5 out of 5 stars

painless process

I can't vouch for other representatives but Kristina was pleasant, efficient, and she got me the itinerary I wanted.

May 6, 2016
Unprompted review
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Rated 5 out of 5 stars

Kristina Orlova was a pleasure to work with

Kristina made our flight plans which were for 4 women, which is not always easy. She followed up to made sure everyone was aware of dead line and as able to do it with a smile that could be seen through her quality of work. I would call Global Fares again when the need arises and have already told others about their great service.

April 11, 2016
Unprompted review
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Rated 5 out of 5 stars

Best price and best service

Kristina Orlova is really efficient and good at her job. She is knowledgeable and friendly. I am amazed how fast she can get an accurate quote back to me. She walked me through the whole process at a breeze. I saved money and I got the best service, what else do I ask for, right? I have been telling people about your company, so sorry that I add more work to your company. We travel frequently every year, so you guys can count on me for calling Kristina Orlova first. Thank you very much!

April 8, 2016
Unprompted review
Rated 5 out of 5 stars

Kristina Orlova - GREAT SERVICE!!!!!

Kristina Orlova helped my family and I secure our airline tickets for our family vacation this summer. She was very responsive to all my questions and walked me through the process of getting the e-tickets. She also went out of her way to help me find great airlines fares by traveling on alternate dates that saved us a lot of money. She was great, I will use her again and refer friends and family as well. Thanks! Mark Guseman

March 31, 2016
Unprompted review
Rated 5 out of 5 stars

Fast, Knowledgeble and Helpful Travel Service

First experience with Globalfares has proven to be great. They were able to find me the exact combination of flights for a family vacation to Europe for far less cost than my many hours of searching could find. In the future, I will always call them first.

March 25, 2016
Unprompted review
Rated 5 out of 5 stars

Best rates on my travel needs

Gene, agent at Global Fares, always takes care of all my travel needs at the best rates.
He is professional and reliable. I would highly recommend him for your travel needs.

February 27, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service!!

Gene helped me book my family vacation over seas. He made the process simple and stress free. I will definitely use Globalfares again in the future.

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing customer service by Gene!

Gene took care of my family and not only got us the cheapest fare, but also guided us through this stressful process. I will definitely be calling GlobalFares again and using Gene for all my travel needs!

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent and Fast Service From Kristina

A friend recommended Global Fares and in particular Kristina. It didn’t take her long to find us a round trip ticket to Sicily at a much more reasonable price with less lay over time than I had been able to find on a myriad of websites. I have booked many flights via the Internet from a variety of providers, but will check with Global Fares in the future. It was a pleasure to work with Kristina. She was friendly, efficient and knowledgeable. Kudos!

February 22, 2016
Unprompted review

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