I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues qui... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Azizi called me regarding the renewal of our card payment agreement. We were able to secure the same low rate we already had for another year. Azizi was friendly, very helpful and professional. All si... See more
Company replied
Recently switched to Global Payments and Elizabeth made the whole process very easy. Setup was completed quickly, rates were very competitive, and the link with our bank means next working day depos... See more
Company replied
Thank you to Mobu Miah at Global Payments for all his help. He made the process of changing my business from a sole trader to a limited company much easier than I expected. Quickly sorted out all... See more
Company replied
Company details
Contact info
Granite House, Granite Way, LE7 1PL, Syston, Leicester, United Kingdom
- 0800 731 8921
- Customer.Services@globalpay.com
- globalpayments.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as normal
Proactive contact by Cole prior to contract renewal which was much appreciated. Excellent customer service :-)
May 13, 2026
Unprompted review
Trying to leave the contract is a…
Trying to leave the contract is a nightmare. Don't get a contract. They don't have a proper phone line. I've been trying to cancel my contract for the past month and they keep telling me to contact this contact that. There email service wouldn't get back to you neither. Just a nightmare and they will keep billing you non stop.
May 19, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to provide your feedback. I’m really sorry to hear that your experience has fallen below the standards we expect. We have sent a request for more information from you so we can reach out and look into this further.
Many thanks, Amelya
I was looked after by Azizi
I was looked after by Azizi, the communication was incredible form start to finish. Very impressed!
May 19, 2026
Unprompted review
Bhav Parmar was very helpful and…
Bhav Parmar was very helpful and efficient in coming back to me after reviewing our rates. I appreciate his time and efforts on this. Thank you
May 19, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Bhav.
Many Thanks,
Amelya - VOTC Executive
Azizi and his team
Having dealt with Azizi and his team for a few years, he always reaches out and subsequently comes up with the best solutions.
May 12, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Cole was brilliant at sorting our…
Cole was brilliant at sorting our renewal, really quick and easy and provided a great deal. Thanks
May 8, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Helpful and responsive
Cole Longland has been extremely helpful and responsive :)
May 15, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Sarita.
Many Thanks,
Amelya - VOTC Executive
Have dealt with Azizi for numerous…
Have dealt with Azizi for numerous years now he is always very helpful and brings us the most competative prices, always on hand if you need anything.
Great customer service
May 13, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Great service
Cole was very helpful throughout the whole process of renewal, thank you so much keep up the great work
May 12, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Very competitive deal in the market
Very competitive deal in the market. Easy to deal with
May 11, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Puja.
Many Thanks,
Amelya - VOTC Executive
Cole who helped us is very friendly and…
Cole who helped us is very friendly and very knowledgeable. He provided us with the information we needed and we signed up this morning.
May 11, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
5 star because of one person
Overall there were teething problems but I cannot fault Vishali Jasat who was impeccable from the start. The issues were software based, not her role, but she pressured and escalated on my behalf and remained in contact to reassure me that things were moving. In a largely faceless large company like this she is a welcome breath of fresh air.
May 8, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Vishali.
Many Thanks,
Amelya - VOTC Executive
Great Customer Service and Deal
Cole dealt with my pricing query very efficiently and clearly and provided a great service and revised deal.
May 8, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
good communication and follow up
May 7, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
I had a query involving my terminal
I had a query involving my terminal, Cole Longland emailed me and has sorted out my problem quickly and very efficiently! A very nice man as well, very helpful! A credit to your Company! Wish there were more like him!
May 8, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Happy with our experience
Charlie was super helpful - assisted in switching us to a product that was more suited for our business and was highly responsive on email after the fact when we had an issue to resolve.
March 18, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Charlie.
Many Thanks,
Amelya - VOTC Executive
Really helpful with order and delivery
Really helpful with order and delivery
May 8, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Recently switched to Global Payments
Recently switched to Global Payments
and Elizabeth made the whole process very easy. Setup was completed quickly, rates were very competitive, and the link with our bank means next working day deposits. Excellent service throughout — highly recommended.
May 7, 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Elizabeth.
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