Global Test Supply Reviews 

978
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers consistently praise the very reasonable prices and the exceptional quality of the professional equipment offered on the online platform. Many buyers also appreciate the intuitive website designed for searching products easily, alongside fast and reliable shipping services for most orders. However, some people mentioned that their purchases faced significant unexpected delays, ongoing backorders, or extended waiting times before final delivery. Reviewers additionally experienced occasional problems regarding missing components upon arrival, requiring additional follow-up to resolve order discrepancies. Some consumers also noted that communication and shipping updates were occasionally lacking during these prolonged waiting periods.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly, work very well, and match... See more

Order

Customers consistently note ambiguous experiences with order, as many reviewers highlight quick processing,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping and prompt... See more

Price

Customers had great satisfaction with the pricing, frequently highlighting that items were well priced and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the top notch condition and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to find and order the part I needed quickly. I appreciated the ability to calculate shipping costs up front.

Company replied

Rated 5 out of 5 stars

Thankful I was able to get namebrand items at such a reasonable price. Quote was easy to obtain and shipping updates kept us on schedule with testing services at our laboratory. Payment processing was... See more

Company replied

Rated 5 out of 5 stars

Purchased this for my son who is an engineering student and had asked for a caliper for Christmas. Wanted to purchase a “lifetime” tool for him and after doing much research, settled upon a Mitutoyo.... See more

Company replied

Rated 5 out of 5 stars

Price was first when shopped online but what more I received is professional service . I did have to wait to receive this particular item . I believe maybe more updates on where it was and estimated... See more

Company replied


Company details

  1. #73 of 81 best companies in Association or Organization

Written by the company

Founded in 2004, Global Test Supply is a world-class provider of instrumentation for test and measurement applications. Global Test Supply conveniently accepts orders both online and offline. Our in-house technical specialists help customers choose the most advanced equipment in the marketplace based on their needs, budget and application. Our technical sales team works hard to exceed customer expectations by providing a traditional brick and mortar sales experience on a web-based platform.


Contact info

3.9

Great

TrustScore 4 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(978)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, good price! what more can I say?!

February 14, 2025
Global Test Supply logo

Reply from Global Test Supply

That's great!! Thank you for the 5 stars.

Rated 1 out of 5 stars

Item defective, no help. website clunky

Item defective, emailed complaint but no offer to return or credit. GTS cancelled one item after it was ordered, couldn't offer a substitute but only provided a link to 300 other items that weren't what was wanted. No mechanism to refine search according to my criteria. Maybe a better source for research professionals rather than hobbyists.

February 14, 2025
Global Test Supply logo

Reply from Global Test Supply

Hello Mae, we apologize for the inconvenience you’ve experienced. Please know that we’ve opened a ticket regarding the defective item, and you’ll be hearing from us shortly with an update. To ensure you don’t miss any correspondence from us, kindly add information@itm.com to your safe sender list.

Additionally, we’ve forwarded your feedback about our website’s functionality to our team, and they are actively working on enhancing the user experience with every update.

Rated 5 out of 5 stars

As advertised!

Everything went as explained! No surprises, no “last minute” changes. Dealing with this company was easy, and precise. I would highly recommend them for business, & would easily use them again

February 14, 2025
Global Test Supply logo

Reply from Global Test Supply

We are happy to hear it. Thank you for your kind words and support!

Rated 5 out of 5 stars

Great price on quality products....

They offered the best price i could find on the Mitutoyo mics. They shipped sooner than their website listed. I had questions and they answered them promptly. I have made more than one purchase from them and I will buy from them again.

February 14, 2025
Global Test Supply logo

Reply from Global Test Supply

We appreciate your continued support, Robert. Thank you for sharing your experience with us.

Rated 1 out of 5 stars

Started good, ended with total failure

The purchase and shipping part went great, but UPS failed to follow the delivery instruction, and the package got stolen, Global Test Supply was too lazy to file a claim with UPS and I had to have the credit card company reverse the charge so I could buy from a responsible company instead.

When I sent an email to the company to let them know, and have them file a claim with UPS (UPS would not allow me the recipient to file a claim, they said it had to be the sender), they only read the first sentence of the email and responded, without reading the other three sentences, after having to send additional emails to get them to read all four sentences, I got one coherent response, so I sent them an image of the door with the delivery instructions on it, a copy of the alarm log showing that the person who's signature the UPS driver had forged was not at the building at the time of the delivery, and a video clip form the cameras showing exactly what happened. However, after that I have received no response, they have only ghosted me, so I finally had the credit card company reverse the charge and purchased the product from a different company.

February 14, 2025
Global Test Supply logo

Reply from Global Test Supply

We apologize for the inconvenience you’ve experienced with your delivery, Howard. After reviewing your order, we confirmed UPS delivered it as scheduled. Since there were no special delivery instructions provided to us or UPS, the package was left at the dock.
As per your request, we submitted a claim with UPS on February 17th. Unfortunately, they have denied the claim, as they attempted to reach you multiple times without success. However, they are open to conducting an investigation once they hear back from you. Please let us know if there’s anything we can do to assist you further.

Rated 5 out of 5 stars

Great tool I work in engineering great…

Great tool I work in engineering great to have working around gases that may be harmful to you.

January 14, 2025
Global Test Supply logo

Reply from Global Test Supply

We're so glad you're enjoying your purchase and you feel safe. If you need anything else, Melody, please let us know.

Rated 5 out of 5 stars

Incredibly fast delivery

Incredibly fast delivery, the part was a perfect replacement.

January 14, 2025
Global Test Supply logo

Reply from Global Test Supply

We are happy to hear this, William. We appreciate you taking the time to leave us your 5-star review. Have a nice day!

Rated 5 out of 5 stars

The price was right

The price was right! The incentive well appreciated. The lead time was excellent.

January 14, 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you so much for the kind words, Anne. We appreciate your support and the 5-stars.

Rated 5 out of 5 stars

Great 1st time customer experience

Great quality item, great competitive prices and fast shipping, all positives leading to a smooth shopping experience. I shopped around and I am glad I stopped at Global Test Supply. Thank you!

January 14, 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you for the kind words, Rafael! We appreciate the support and we look forward to working with you again next time.

Rated 5 out of 5 stars

Easy to find what I needed

Easy to find what I needed. Shipping was quick.

January 14, 2025
Global Test Supply logo

Reply from Global Test Supply

That's always great to hear! Thanks for the 5-stars.

Rated 5 out of 5 stars

Easily found what I needed

Easily found what I needed, pricing compatanle, fast shipping. Would shop with Global Test Supply again.

January 14, 2025
Global Test Supply logo

Reply from Global Test Supply

That's great to hear. We look forward to working with you again in the future!

Rated 5 out of 5 stars

The item i purchased wasn't immediately…

The item i purchased wasn't immediately available. They kept me in the loop until the issues was resolved and the item I ordered was shipped.

January 14, 2025
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Reply from Global Test Supply

Thank you, Carlos, we enjoy hearing about your experience with us! We look forward to working with you again.

Rated 5 out of 5 stars

Comprehensive selection

Comprehensive selection, competent website, competitive prices, and reasonable delivery turnaround.

January 14, 2025
Global Test Supply logo

Reply from Global Test Supply

Thank you, Barry, for sharing your experience with us. We look forward to working with you again in the future.

Rated 1 out of 5 stars

Horrible customer service

(Update After speaking eith Shauna the manager she was apoplogized for the issues i had she was very nice and i feel this was an isolated incident. Update) If i could give them 0 stars i would i. I ordered some very expensive test tools for work and I need them in a timely fashion they said 2 to 3 weeks we'll after 3 weeks and no tools they said another 3 weeks. I told them I wanted to cancel my order and look for them somewhere else the guy on the line was very rude and said he could not cancel the order when. I asked to speak to a manager he said she was busy when I asked for her name she said she wouldn't talk to me. And he simply refused to cancel my order or let me speak to a manager.

January 8, 2025
Unprompted review
Global Test Supply logo

Reply from Global Test Supply

Thank you for sharing your feedback, Arnulfo. We sincerely apologize for the delays and the way your concerns were handled. Your experience was not up to our standards, and we’ve promptly addressed this internally to ensure it does not happen again.
Your order has been canceled as requested, and we regret the inconvenience this has caused you. We value your feedback and hope to have the chance to serve you better in the future.

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