I just ordered one face mask. There was a countdown offer expiration timer for a second at half off. I managed to navigate and just complete my order for one mask. I was then taken to another page... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This mask worked great… the problem is it only lasted 9 months and died… when I called about it they said it usually only lasts about 2-21/2 years… that’s a pretty big investment for such a short life... See more
Company replied
The customer service was excellent. I was having trouble using the Glokore product and emailed back and forth with customer service several times. Unfortunately I was not able to continue to use the... See more
Company replied
I did research on which masks were best for quality/results/cost and Glokore was recommended. I bought one. When it came, I charged it and used it but when I turned it off, the redlights still glowed... See more
Company replied
Company details
Written by the company
Glokore is a modern wellness and beauty brand committed to delivering high-performance skincare and self-care tools backed by science.
Contact info
5725 S Valley View Blvd, 89118, Las Vegas, United States
- (888) 899-8534
- support@glokore.com
- glokore.com
3.3
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed and order on 12/4/2025
Placed and order on 12/4/2025. Received a confirmation email, as well as something about
a mystery box or VIP (order # 125088) I did not
order a mystery box. Very deceptive business practice. Sent an email back. Will reverse all
charges if the additional charges are not taken off
my Credit card. Will also contact consumer affairs.
December 5, 2025
Unprompted review
Reply from Glokore
Thank you for reaching out and sharing your concern. A representative will handle your case directly, and once they connect with you, you should receive the refund on your end.
We appreciate your patience.
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Glokore company has terrible quality…
Glokore company has terrible quality assurance, received my mask, but without the strap, power cord or manual. It took over a week to get ahold of customer service. They sent me a strap and a power cord, but no manual. Still trying to obtain the user manual, email contact support was unresponsive, chat on the web site does not work either.
December 4, 2025
Unprompted review
Reply from Glokore
Hi Laurie,
Thank you for bringing this to our attention. We’re very sorry for the inconvenience you’ve experienced — receiving an incomplete product and then struggling to reach us is absolutely not the standard we aim to provide.
We appreciate your patience while we replaced the missing strap and power cord, and we want to make sure you also receive the user manual right away. Please contact us directly at (888) 899-8534 so we can further assist you.
We are also reviewing this issue with our quality assurance and support teams to prevent incomplete shipments and communication delays in the future. Your feedback is incredibly valuable in helping us improve.
Thank you again for giving us the opportunity to resolve this — we are committed to making sure you receive everything you need and that you're fully satisfied with your product.
— Customer Support Team
Unauthorized charges and tracking number is not pulling up through USPS
First of all I'm not happy that they charged me charge for some type of VIP program that I did not request. I sent an email and they gave me a case number but I have not heard anything. Per previous reviews calling them about the issue is worthless. My order number is 116877. Automatically charging me for the VIP program is unethical. You also gave me tracking number for your a package but when you pull it up through the United States Postal Service it is unavailable. Yes I have given it plenty time to population through the system. I regret ordering through this company.
November 28, 2025
Unprompted review
Reply from Glokore
Hi Phyllis,
Thank you for sharing your concerns, and we’re truly sorry for the trouble you’ve experienced. The VIP charge you mentioned should never be applied without your clear consent, and we want to make sure this is corrected immediately.
So we can process the VIP refund and review your order details securely, please contact us directly by calling (888) 899-8534. Once we hear from you, we’ll make sure the charge is removed and refunded promptly. Regarding your tracking number, we’d also like to provide you with an updated status.
We want to ensure everything is resolved to your satisfaction and appreciate the opportunity to fix this for you. We hope to hear from you soon!
poor customer service
I wanted to order the Therapy Wrap which was highly rated. However, the website is deceptive. Once you enter your payment info, a number of pop-ups occur. When i tried to cancel the pop-ups, certain items were added and charged on my order; Lifetime VIP special and Discounted Wraps. I immediately contacted the company and received a response that they would respond within 48 hours. Within this time, my order was shipped and I was told there is nothing they could do at this point. I stated I would contact my Credit Card to dispute the charges and then was told they could offer me a deeper discount. I reluctantly agreed to the offer only to find out my order had been delayed by USPS. I was told to contact USPS about the delay and was told by USPS that the shipment was delayed due to non-payment of shipping charges. This is on Glokore, not the customer and should have been handled by them. I am still awaiting a reply and if not contacted, I will file a fraudulent charge claim to my credit card company. This has been a very frustrating experience to say the least.
December 1, 2025
Unprompted review
Reply from Glokore
Hi John,
Thank you for sharing your experience, and we’re very sorry for the frustration this situation has caused. This is certainly not the smooth, clear ordering process we want any customer to go through.
We’re currently reviewing your order in detail to ensure that any items or charges you did not intend to purchase are corrected. We understand how stressful it can be when an order doesn’t go as expected, and we’re committed to making sure everything is properly addressed.
Please rest assured that your case is being prioritized. If your package is delayed or if any unwanted charges remain, we will make it right through replacement, correction, or refund—whichever best resolves the issue for you.
We truly appreciate your patience while we work through each part of this with you. A member of our support team will be reaching out shortly with a clear update and next steps so we can bring this to a full resolution.
If you’d like to follow up directly, you can always reach us at (888) 899-8534 or support@glokore.com
—we’re here and ready to help.
Thank you for giving us the opportunity to fix this—we’re committed to ensuring you end up fully satisfied.
Great customer service
Wow. Highly impressed with the customer service. I placed an incorrect order for a black Friday sale and emailed them right away. I wasn't able to reach them via phone or chat, so I was nervous that the order would go out before fixing the details. To my surprise, they responded to my original email within the 48-hour business day window addressing my issues. Five stars and two thumbs up for Glokore's customer service!
December 1, 2025
Unprompted review
Reply from Glokore
Thank you so much for your kind words! We’re really glad to hear that our team was able to address your concern and get everything sorted out for you. Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
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Lifelong VIP Membership unintentionally added
I just ordered one face mask. There was a countdown offer expiration timer for a second at half off. I managed to navigate and just complete my order for one mask. I was then taken to another page for a VIP Lifelong Membership for $19, and another 4 minute offer expiration timer. What's the big rush? I found a small decline offer button at the bottom of the page but instantly got an email confirming the additional purchase. I immediately emailed the company and got an instant response that they were busy and it could take a day or two before they could answer me. Hopefully all will go well.
December 2, 2025
Unprompted review
Reply from Glokore
Thank you for sharing your experience with us. I understand how frustrating it can feel to encounter time-limited offers while trying to complete a simple purchase. Please rest assured that your concern has been noted and the case is currently being handled accordingly. We appreciate your patience as we work to resolve this for you.
This company charged me for a purchase…
This company charged me for a purchase I did not make. I sent an email to customer service and they said that there was nothing they could do. DO NOT purchase anything from this company.
November 19, 2025
Unprompted review
Reply from Glokore
I'm sorry to hear about the unauthorized charge and your frustrating experience with our customer service. A detailed explanation on how the case was handled should have been provided to you. If you're not satisfied with the response, please reply back with more details so we can investigate further.
Additional product added to order
When I ordered a product, somehow a mystery box was added to my order for $19.99 and I immediately contacted Customer Service to nullify the order and only received an automatic reply and the next day I received a message that the mystery box had been shipped.
November 21, 2025
Unprompted review
Reply from Glokore
We’re really sorry for the unwanted mystery box and the delay. Our support team is working through a high volume of emails right now.
You’ll get a personal reply as soon as possible – we’re on it.
Thank you for your patience!
unauthorized items added
I just ordered one face mask. The problem is that when the final total was put up the order had already been submitted and a mystery pack and a VIP membership were added without my consent and I never even saw anything about the VIP membership. So right from the start I am being over charged. That worries me. Update: they returned the price I was charged for the stuff I did not order. Now I wait to see how product works and will update again. I won’t be telling you about the product. When I didn’t get it I went on chat at was told they canceled the order and black listed me because I had notified my bank about the unauthorized charge. Her chat was rude. There you have it so I ordered one someplace else with no problems.
November 20, 2025
Unprompted review
Reply from Glokore
Thank you for taking the time to share your experience. We are truly sorry for the frustration this situation caused, and we appreciate the opportunity to address it.
First, we want to clarify that add-on items such as mystery packs or VIP memberships should never be added without clear consent. We’re glad we were able to promptly refund the unwanted charges, but we understand that the issue should not have occurred in the first place. Your feedback is helping us review and improve our checkout process to ensure this does not happen again.
Regarding the cancellation of your order and the interaction you had with our support agent, we sincerely apologize. You should always be treated respectfully, and your concerns should be handled professionally. We’re currently investigating this internally, both to understand what happened and to make sure our team members follow proper customer-care standards at all times.
We also want to assure you — and any payment partners reviewing this — that we take claims of unauthorized charges extremely seriously. When a customer reports a charge they don’t recognize, our policy is to work with them to resolve it quickly and transparently, not to penalize them. If any action taken on your account was in error, we want to correct that.
Even though you chose to purchase elsewhere, we are still here and ready to help if you would like us to review your account status or assist with anything further. Your satisfaction and trust matter to us, and we appreciate the chance to make this right.
Thank you again for your feedback, and we wish you the very best.
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I ordered on 11/1/2025 never received
I ordered on 11/1/2025, 2 masks and the website added a mystery box without my consent. The package was sent to a distribution center near me arriving on 11/6/2025 but was not delivered. I called and was told they would ‘re- deliver’.
Then tracking showed returned to sender 11/18/2025 — they never tried to deliver the package.today is 11/19/2025
November 19, 2025
Unprompted review
Reply from Glokore
I'm so sorry for the frustration – that mystery box should never have been added, and the delivery experience sounds awful.
Please contact us back on support@glokore.com with your order number, and we'll fix everything right away. We’ll make this right – just shoot us a quick message and we’ll handle it immediately.
I bought 2 masks
I bought 2 masks. The mask worked for about a week and now it won't keep a charge. It stays on for about 10 min and then shuts off after having it on the charger for 24 hrs. A little disappointed cause I got this as a christmas gift for my mom as well and don't want to give it to her if it's gonna do the same thing
November 19, 2025
Unprompted review
Reply from Glokore
I'm really sorry to hear your mask is having charging issues – that's definitely not the experience we want for you or your mom.
Please email us directly at support@glokore.com with your order number, and we'll get this sorted out for you right away – whether that's a quick fix, replacement, or full refund.
We’ve got your back! Just reach out and we’ll take care of it.
The best customer service ever.My…
The best customer service ever.My issue( ordered 2 products by mistake.paypal was frozen) was solved in less than 1 h since I sent the request.
Thank you
November 13, 2025
Unprompted review
Reply from Glokore
Thank you so much, Livia! We're thrilled we could fix it so quickly for you. Your kind words mean the world to us!
Helpfulness and persistence Pays off
Denzel was persistent in his help to us. He kept asking pertinent questions which helped with our search for answers to help him. He was patient and kind and did not rush us. He helped us resolve our issue.
October 29, 2025
Unprompted review
Reply from Glokore
Thank you so much Rosemary for taking the time to share your experience! We're delighted to hear that Denzel was persistent, patient, and kind throughout the process. His thoughtful questions clearly made a real difference in guiding you to the right solutions. We truly appreciate your feedback and are thrilled your issue is fully resolved!
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Best live customer service
Customer service answer the phone right away. It was a live person, Denzel. He resolved my issue while I waited. I've never had this happen before! well done!
October 29, 2025
Unprompted review
Reply from Glokore
Thank you, Lexi, for this wonderful feedback! We're thrilled Denzel picked up right away and resolved your issue on the spot—first-time magic! 😊 Your kind words mean the world, and we’ll make sure he hears them. Well done to you for the glowing review!
I can not recommend Glokore nor will I…
I can not recommend Glokore nor will I be placing ordering placing any future orders. We ordered 2 masks. One arrived damaged and was defective. The 'support' requirements to prove the item is defective are ludicrous and demeaning.
October 24, 2025
Unprompted review
Reply from Glokore
We’re deeply sorry for the frustration and disappointment caused by receiving a damaged and defective mask. We completely understand how upsetting this experience must have been, and we’re truly committed to making things right. To help us fully understand the issue and provide the best possible resolution, we kindly ask that you share additional details through email as outlined in our support process. We greatly appreciate your patience and cooperation, and we’ll work diligently to address this as quickly as possible. Thank you for giving us the chance to resolve this for you.
What a scam!
What a scam! I bought two, one for myself and one for my daughter. We couldn’t use them because they won’t stay on the light you choose. They colors bounce continuously so you get no benefit. I can’t believe both have the same problem…hmmm. I called to let them know I would be sending them back. Alisha said to send a video showing the problem. I made the video but I have tried to attach it to their email and always get error messages. Obviously they have blocked pics and videos. I want to attach the video but can’t find a way to do it. We tried several times and mine worked once. The other never worked. It took me awhile to purchase these. What a sad thing for the consumer.
October 14, 2025
Unprompted review
Reply from Glokore
I'm sorry to hear about the issues with your purchase. Please contact us again, whether through a call or email, to proceed with the return. For the video, try making a short one (under 1 minute) with lower resolution. Photos should be in JPG or BMP format. If you're still having trouble attaching files, let us know through email/call, and we’ll provide another way to send them. We’re here to help!
SCAM. This company is not legitmate.
I ordered a mask in August, and never received it. I tried reaching out via email and Glokore's Customer Service #, which belongs to an entirely different company. I have had zero response from Glokore in any way, and am still out $119.95. Will be contacting an attorney and reporting this fake company to the BBB.
Save your money and ignore the 5-star reviews. They are inaccurate. If anyone has found a way to actually contact Glokore, please share that information. The review I left on Glokore's website has been removed.
October 19, 2025
Unprompted review
Reply from Glokore
I’m really sorry for the trouble with your Glokore order and the lack of response—that’s incredibly frustrating. Recent info suggests reaching out to support@glokore.com (with 24/7 live chat on glokore.com) or calling (888) 899-8534 (9AM-5PM PT, Mon-Fri).
Some customers have had success getting refunds by emailing with their order details. If the phone number isn’t working, try including your full name and order number in an email to support.
I hope this helps resolve things quickly
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Disappointing
My husband bought me this led light mask, as well some of the glokore products. The first mask took about 2 weeks to arrive. Plugged it in right away to fully charge. Within approx 14 minutes it shut off. I was able to start it again but about 9 minutes later it shut off a second time. Next time I tried to use it, same thing. After the 3rd time I reached out to let them know the mask was defective. After multiple emails, a new unit was sent. It arrived yesterday. I charged it up and used it tonight. Exact same thing. First run approximately 14 minutes, then restarted and only ran about 9 more minutes. Way too expensive for being junk. Extremely disappointed.
October 14, 2025
Unprompted review
Reply from Glokore
We're truly sorry for the frustration you've experienced with your LED light mask. It’s disappointing to hear that both units have had the same issue, and we appreciate your patience. Please reach out to us again so we can address the defective items and find a suitable resolution for you as quickly as possible.
Having trouble getting a refund for red…
Having trouble getting a refund for red light therapy machine. Followed return instructions. After several email interactions I was told yesterday that due to an internal issue they were unable to process my refund back to my card. But not to worry they would send an email check for the refund. Never heard of such a thing, Still waiting for the refund.
October 9, 2025
Unprompted review
Reply from Glokore
I'm so sorry to hear about the trouble with your refund for the red light therapy machine. That must be frustrating, especially after following the return instructions. An email check (or e-check) is a legitimate refund method, but I understand it may seem unfamiliar. Please reach out to us via email for a follow-up on the status of your e-check, and we’ll ensure this is resolved promptly. Thank you for your patience!
Great customer service and great products!
I had a great experience with customer service!!! I ordered 2 masks and ended up receiving a red light belt instead. I reached out and they got back to me within minutes, checked on the order, and apologized for the mix up. They told me to keep the belt for the inconvenience and they will be sending my order asap! I received them both, and have used the mask a few times now. It is a little big for my small face, so I’m going to mess with it to try and get it to fit. If not, I’ll just lay down for the recommended time and relax with it on. I am not sure if it’s been used enough for me to tell much of a difference, but after each use my skin does feel smooth and looks brighter! The belt also helps with my lower back pain, almost instantly. I’m nearing 40 and have 3 kids and recently lost 70 lbs, so my back has been through a bit. I’m enjoying their products, am VERY pleased with the companies customer service, and will not hesitate to try more products on their website in the future!
October 4, 2025
Unprompted review
Reply from Glokore
Thank you so much for your kind feedback! We're thrilled to hear that our customer service was helpful and that both the mask and belt are working well for you. It's great to know the belt is easing your back pain and that you're noticing smoother, brighter skin. We hope you can adjust the mask for a better fit, but if not, we’re always here to help. Congrats on your weight loss, and we look forward to serving you again soon!
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